I hate to leave a bad review. I really do. I feel I have to give a business the benefit of the doubt. After all why would they still be in business if they are in fact terrible? I think to myself perhaps I strolled in on a bad day where the employees were silently striking or union grievances played a roll in service or lack of. I feel I have given Leson Chevrolet opportunities, several at that, to come through or change my mind about the way they run their business here. But alas the ineptitude is too deeply ingrained to be washed away with a smile or a "sorry about that".
I have purchased two vehicles from Leson and find myself returning here more out of habit and warranty related issues than out of satisfaction of service or gratitude.
One visit in particular I stopped by for a previously scheduled routine oil change. No big deal right, in and out in 30-45 minutes, and I would be on my way... or so I thought. After well past an hour of waiting in the break room I decided to enquire about the completion of my oil change. They assured me it would be any minute. After another 30 minutes or so somebody came and retrieved me from the waiting room and informed me there was a problem. My heart skips a beat.... what now I wonder. Did they find a problem and take the extra to address it? Fix it? Find a solution? Help in any way? Simply put the answer was no. They stated while performing my "oil change" they had to inspect the contents of my passenger compartment which required them to open my rear passenger side door. Naturally I was off work and deemed that day of days to be my errand day, get gas, make groceries, stop at the bank, get my oil changed, then home and relax. Well apparently the issue was that when whomever opened my rear door while changing my oil, because that's not weird, a large shopping bag containing several glass bottles of wine came rolling out and fell to the floor. Crash!(Cue sad sounding solo violin and crying Italian women)
Instead of attempting to rectify this problem they assure me that it's no big deal and is just simply some spilled wine. Management would not adjust the bill for the value of damaged property for which I had a receipt. Management would not provide any form of reimbursement. They stated "come back tomorrow" and you can talk to the other manager. Great. Let me just call off of work and drive an hour to pay my favorite dealership an unnecessary visit to talk to some mythical manager that apparently has more managerial powers bestowed upon him than this manager did. Needless to say nothing was fixed nor resolved. It took me about a year to get over that slap in the face.
Cue issue numero dos. Naturally having a newer vehicle may mean you need to bring it in for safety recalls. I had two that were due for my truck and decided it's a simple fix and after all is it really worth crying over spilled milk/wine? I called up, scheduled an appointment. This time they were required to change my seat belt tensioner. I refused to wait in the waiting room so instead I stood near the garage entrance where they perform the vehicle maintenance. I watched a gentlemen in a rolly chair sliding all around my truck opening and closing doors. Removing parts then adding parts. After about an hour the work seemed to be done and the vehicle keys were returned to me. I was about to leave the garage where the maintenance was performed but for heck's sake I checked the areas this man in the rolly chair was working and sure enough what do I see? Several brand new scratches all along my otherwise perfect coat of paint. Some of these scratches were light and may have been able to be buffed out but others were deep and obviously fresh. Fresh paint specks lie at the edges of the fresh scratches. What I considered to be irrefutable proof that these scratches just occurred.
Management meanders over and for a moment I believed he was playing dodgeball, the way he would dodge, duck, dip, dive, and dodge. Where's a wrench when you need one? Naturally he believed I was lying and he scoffed at the idea of his employee causing that damage. This manager decided to inspect my vehicle for other evidence that I'm a careless owner. Zero scratches/dents/imperfections later he thought that maybe I should come back tomorrow and talk to, yeah, you guessed it..... the Wizard of OZ, I wish. At least the wizard would have been more helpful. Yet again another manager with the divine power and authority to rule ancient Rome and make a management call on how to fix my newly acquired scratches.
The list can go on with terrible communication, delayed scheduled maintenance, piss poor job performance, etc.
Good luck with your future endeavors because I doubt they will be in the automotive industry at this rate. Unless of course you get a job working at the car wash(cue Car Wash theme song and drop mic) read more