Don't go there......They put me through 7 weeks of he** with my car there. They know NOTHING about…read morecustomer service. I have never been treated with such disrespect. I'm a 65 year old woman, and I'm trying to keep anyone from going through what I did.
It started before Thanksgiving. My Volvo died while driving. Towed it to my WONDERFUL mechanics, Will and Lenny's , that I've used for decades. They changed the timing belt, then discovered the valves were bent in my engine and knocked against the heads....they couldn't do the Volvo. I spent 2 days searching for a mechanic who could.....ended up going with them, cause they came in the cheapest. So, then it began. I told them I HAD to have it back in time to drive 1200 miles to pick up my 91 year old Mother with dementia. They told me 2 weeks, POSSIBLY 3. Well....never kept me informed. I had t call them. Took longer. Said the Machine shop got the wrong parts.....had to wait for them. Told them I HAD to leave the 18th or 19th. Got the parts, installed, and then couldn't get the timing right. He had to call other mechanic friends and look online to get advice!! Finally discovered they had to send parts back to machine shop. In the meantime, I had to lug heavy groceries and spend lots of time waiting for buses....pulled a muscle in my chest doing so, and I couldn't lift for a month. After MUCH stress and phone calls, they finally admitted they wouldn't have it done in time! So on the 21st I had to get a last minute FLIGHT. Couldn't take a bunch of stuff I was going to in the car. Had to drive my Mom's old Buick back, which was scary. So, they called me on the 9th to tell me it was ready. Oh, and the original quote was $2,300......and IF they ran into anything else, no more than a couple hundred more. Weeks after the quote, I asked if they would give me a cash discount....he agreed. So, I took the bus (1.5 hours from my place}, and went to get it. He handed me the bill.......almost $2,800.......I reminded him of the quote and discount......I had $2,500 cash. He got ugly and we argued, and I raised my voice with all my frustration, so did her, and he sent the LOVELY owner, Peggy out.......and she was just AWFUL.....told me I OWED HIM an apology!!!! They took my $2,500 cash, and told me when I brought more I could have the car! I gave in and wrote a check, and they REFUSED TO TAKE it!! I went out in lot trying to call a friend, was crying, and out came to office girl, got in my car, drove it in the garage and SHUT THE DOOR!! I was sooooo upset, I went nearby to a friend's business, and their wonderful employee, told me to write him a check and he'd go with me to settle the bill......they refused his credit card!!! by now, I was soooooooo upset, I felt like I was getting an ulcer. I had to wait in the cold for a bus almost an hour, and it took another hour to get home. Two days later, I brought my 6 foot 6 good friend, Steve along, and they couldn't have been nicer with him towering over. So, I drove off, and 3 blocks later, my check engine light went on!!! Refuse to go back, so I stopped at Auto Zone and it checked out o.k. I just want to have those people OUT OF MY LIFE.........Besides the owner, Peggy, it was Louis, the manager that were so awful. Don't know about the others.