To Whom It May Concern, I am writing to express my disappointment with the orthodontic treatment and follow-up support I received from Premiere Dental Care. As a teenager, I paid approximately $4,000 out of pocket for braces without insurance. At the time, I chose Premiere Dental Care not only because of the services offered, but also because I wanted to support a Black-owned business located near my grandparents' store in Washington, DC. As a Maryland resident, I made that choice despite not having the convenience of living nearby. After completing my treatment, I was provided with a retainer. Unfortunately, I later lost the retainer, and my gap has since begun to reopen. When I contacted the office to ask about obtaining a replacement retainer, I was informed that I would need to return for a new mold. The problem is that I now live over two hours away, making an in-person visit difficult. More importantly, taking a new mold now would capture my teeth in their current state, including the reopening gap that I paid thousands of dollars to correct. I worked hard and made significant sacrifices to pay for my orthodontic treatment without insurance. I invested in braces specifically to close the gap in my teeth, and it is frustrating to now be in a position where I may need to spend an additional $3,000 on Invisalign or other corrective treatment because I cannot obtain a replacement retainer based on my post-treatment results. As a loyal patient who supported your practice and paid entirely out of pocket, I expected more flexibility and assistance in preserving the results of my treatment. This situation has been both financially and emotionally upsetting, especially considering the effort and commitment I made to receive care through your office. I hope Premiere Dental Care will review my situation and work with me toward a reasonable solution. Sincerely, Quacy February read more

I highly recommend Dr. Hines! I recently got my top wisdom teeth gently removed. I was so anxious about the procedure, but he reassured me and he did a great job. read more

I receive personal high quality service during every visit. There is professional front desk service and never a wait for service. It is comforting to know my treatments will be thorough and complete. read more

My first visit and my experience was exemplary. I met with a Knowledgeable and Personable team, from start to finish. Highly recommend. read more

Dr. Hines is very kind and attentive. Having a degree from U of M is a bonus too He was able to schedule me in on short notice after I broke a tooth and needed a filling. read more

Dentist very knowledgeable and Attentive. The quality of care was superb. Looking forward to next appointment!

Dr. Hines is the best dentist I have ever had. He's knowledgeable, thoughtful and almost painless. He extracted a tooth with no pain involved. I didn't know he had taken it until he showed it to me. I don't think he could be blamed for subsequent soreness in my mouth which was gone in a day, but for stickers I guess you could consider soreness pain. But the procedure was painless and I have recommended him to friends. read more

Sir with all due respect there was ample amount of time for you to pick up the phone and call me. I spoke with your office manager who spoke with you to see if you wanted to schedule me to come in and you said "no. So let's be clear I filed a greviance with my insurance company because this would get you to refund them. This is standard operating procedure with my insurance, but you posted what they said but never denied the incident at your office. I to wish you well. read more

Once upon a time, I had a really painful cavity. Like many people, I am really terrified of cavities, which is probably why I procrastinated going to the dentist until it was absolutely necessary. I scoured Yelp (and cross-checked my insurance) for friendly and recommended dentists. Premier Dental Care was rated highly. I called about five local offices - and Premier was the first to call me back. (Side note: Only one of the other companies ever called me back, and that was several weeks later. Premier called back the next day.) Dr. Hines graciously filled my very deep, very ugly cavity on the same day I came in, during an evening appointment. He did a great job. We scheduled follow-up appointments for remaining cavities on my right side and for the cavities on my left side. (How these cavities got so bad, I do not know.) Each side also needed a deep cleaning. I was able to schedule these appointments around a vacation, the winter holidays, and prior to the commencement of my new job. Premier has been flexible and accommodating in making appointments. I had a later appointment with Dr. Sarai. Both doctors were gentle, skilled, and very kind. They took great care to make sure that my procedures weren't painful, and after filling my cavities they worked carefully to make sure that my teeth fit together and that my bite was aligned. Everyone working at the office, including Dionne, the Hygienist, was courteous, kind, patient, and friendly. As in, they were actually all of those things - I can't remember the last time I was at such a friendly place in DC. Kereida, the Administrator, worked with me so that we could maximize my insurance coverage, and at the end of the day the prices were very reasonable. Finally, the office is great. It's small, clean, and homey. Dental chairs come equipped with TV and cable - so if you're sitting there a while, or you need something to distract you from being terrified because you are at the dentist, you can watch TV. Also, the X-ray machines are in little cabinets by the chairs, which is cool because you don't have to get up and go to a weird room with a big scary machine. Finally, of course, you can ask for sunglasses to protect your eyes from lights or flying bits of goo or just about anything else - which is really the icing on the cake. The End. read more

The staff and service is A One. They know how to relax you and get the job done. Got some crown work done, and it feels great.. My new dentist.. period ! read more

I'm writing to update my previous glowing five-star review that I initially agreed to post on Google and Yelp. While Dr. Hines' office made a stellar first impression, my follow-up appointments have left much to be desired. The front office administrator, Kerita (sp), often promises to call my insurance company to verify procedural costs and update me, but rarely does she. I have to call her numerous times to get a response, and if she does call, it's the day of my appointment to tell me that I have to pay $500+ upfront or in two payments. It would've been helpful to know this on Thursday (since they're closed on Fridays) instead of the morning of my Monday appointment. She also claims to leave messages that I never receive. I find it odd that I receive all their other appointment confirmations and requests for reviews. However, never the message Kerita sends to follow up on insurance information. I wanted to love this office and have already recommended them to my family and colleagues. However, I'm inclined to recommend another office between the declining client service after the first visit and the frequently late-start appointments. I do hope they will work to keep clients the same way they work to impress them initially. read more

I moved to DC about a year ago for a one-year position, and decided not to sign up for dental insurance. Of course, as soon as you don't have insurance, you have problems, and I realized that the intense sensitivity to cold I was having probably meant I had a pretty deep cavity. I found Premier on Groupon and signed up for the cleaning and x-ray package. My appointment was today and it was a great experience. For one thing, they do have late appointments on certain days, so I didn't have to miss out on a lot of work just to come. When I arrived, the woman at the front desk was really friendly and explained the forms, and even gave me a tour of the office, explaining some of their technology and who the dentists were. Everything was very clean and calm and I felt really comfortable and relaxed. I was walked through all of the procedures, shown my x-rays, and what I would need to do in the future. The costs for work done are super reasonable and there are great payment plans for anyone who might need it. (And no one was pushy about making me sign up right. At. This. Moment. Which I hate.) I might have to move depending on where my next job takes me, but if not, I'll definitely come back here for the remaining work I need done. read more

First I will like to give Dr. Daniels S Hines, and hygienist Dionne Jones, and their team many tanks for such an amazing experience of professionalism and experience on what they do. When looking for a good Dentist, I always do research base on reviews, this days technology makes it easier to find, when I came across this clinic in particular it got my attention right away first most of their reviews are five stars, also the Doctors background and the many years of experience says a lot about he's reputation, I got to tell you all readers, I had some very serious dental issues, and everyone at this clinic treated me with compassion and respect, most important Dr. Daniels let me choose what my priorities were about the treatment I was about to get, so far they have done an amazing work, I look forward to many years of service from this clinic and I tell you all if you feel like your dentist is not satisfying your needs, come see Dr . Daniels and he's team. read more

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I came to this practice after finding a Groupon deal. I don't have insurance so I was nervous about the cost of having cavities filled. However, the prices here are very reasonable and they have assorted programs available to help reduce the cost. They also have a CareCredit program available as a payment plan. The staff here is absolutely fabulous. Everyone is really friendly but professional. The practice itself is very clean and has up to date furnishings and technology. The practice is really convenient as well. It is located about 3 blocks from the Metro. If you drive, there is a lot of parking available right in front of the practice. I highly recommend this practice. Last time I was there, I noticed they accept walk-in patients and have a $39 special for cleaning and exam. It seems that they also have Living Social and Groupon deals going on. read more

When I first visited the office for an exam, Dr. Hines recommended a $200+ electric toothbrush for me. I thanked him for the advice but told him I was not interested in buying it. On the second visit, I was again pressed to buy this toothbrush from them. Again, I explained that I was not interested. I went a third time for a procedure called a 'scaling'. It was explained to me that this was a deeper cleaning that went underneath the gums. I was due for a cleaning anyway, so I went. At the end of this procedure, the technician came out and showed me that same toothbrush. She took it out of the box began to explain to me how to use it. I thanked her but again explained that I wasn't interested in buying the toothbrush. When I went to pay for the 'scaling' procedure, they handed me the toothbrush in the box. They also put the toothbrush on my bill. I again explained that I wasn't interested in buying a $200+ electric toothbrush! When I talked to the manager, she said that by agreeing to come in for the scaling procedure, I had also agreed to buy the toothbrush as this was part of the procedure (even though it wasn't used during the cleaning). This was never explained to me at all. They also state that because they opened the box to show me how to use it, they could not take the toothbrush back, and I had to buy it. I argued with her but she insisted that there was no refund. I argued further and she finally offered me a discount, but she refused to take back the toothbrush. I feel bad about writing such a bad review because the staff is friendly. Thank you for reading, and if you elect for the scaling procedure at Premier Dental Care, be aware that it includes an expensive toothbrush. UPDATE: 01/26/2018 After writing this review, I was contacted by Dr. Hines. He offered to take back the toothbrush for a full refund. I give Dr. Hines credit for taking the time to follow up on this issue and resolving my problem. I upgraded this review from 1 star to 3. read more

VERIFY YOUR INSURANCE COVERAGE BEFORE COMING!!! While I have no complaints about the dental care I received here, when I signed up I was told that they were in my network. However, it turns out they were NOT, and I was not notified about this until after several procedures and cleanings (the estimate for my procedure going into it was $0.00 - then later, insurance denied it, and I was re-billed for over $600). The resulting bills cost me hundreds of dollars out of pocket, very little of which I would have been obligated to pay had they actually been in-network. While they worked with me to try and reduce the bills, they did not appear concerned about how much their mistake had cost me. Again, my complaint is with their billing, not with their service as a medical provider. read more

I cannot begin to tell you what a good experience I had at this practice. The staff on all levels was friendly, professional and knowledgeable. I, like others who posted, am not a fan of dentists and don't currently have dental insurance. Despite all of these facts I made a follow up appointment with them already! The location is easy to get to, clearly marked with sufficient street parking. The office is warm with refreshments on site and they even give you a tour of the office prior to your cleaning. Finally, the money. I was very surprised at their reasonable prices and various plans for the under or un-insured. If you are looking for a dentist- search no further this is your practice! read more

I was new in town, looking for a new dentist, and found these guys on a Living Social Deal. First of all, this is the friendliest medical/dental staff I've ever encountered. Seriously, every single person in the office was beyond nice. I can count on one hand how many times that's happened before. They are right off the Metro stop, so even if you don't live in the area (I don't), they're easy to reach. Prices are very affordable (and they have good plans for those who are self-pay) they don't push unnecessary procedures, and I was very happy with my cleaning and exam. I'll be back in six months. read more

Ms. Kereida has been a great help regarding my dental needs. She is available anytime w/o an appointment ... She is the best Really all the satff at this office goes the extra mile. Thank you very much Libia McDonough read more

I recently moved my dental treatment here and I am very happy so far. First they secured me an appointment very quickly and second my hygienist and Dr Hines were both superb in their professional abilities. Gentle, caring and helpful are the best words that I can surmise. I was quite please and will return for regular cleanings and anything else that arises. read more

I came here in November (groupon). I honestly, didn't like the cleaning whatsoever it was a JOKE!! & they said, I have cavities& I could get invalisgn (in which I knew, I didn't qualify for) nonetheless, I'm sticking to my regular dentist which is NOVEL SMILES!! I'm so happy with them!! I do not have any cavities as, I was told. & happy with my braces from novel smiles :).. I've had my braces for 4 months already..& went to my regular cleaning (4/16/15) & still no cavities !! read more

I went there recently and had a groupon for teeth cleaning. They half ass-ed the teeth cleaning and did not clean the tartar build-up all the way through. They told me that I need to come back for a more thorough cleaning and they would have to charge me few hundred bucks for it. I have had my teeth cleaned before using groupon at other places before and they did a thorough job and took an hour to do it whereas this place just did it in 15 minutes. Extremely disappointed. I would have become a regular customer and made them my primary dentist had I gotten a better service and not treated like I was anything else since I had groupon. read more

The staff at Premier Dental are always courteous and polite. You feel welcomed and respected.