"When I began my orthodontic treatment at this office, my initial orthodontist had a specific plan for which teeth would be removed before the scheduled extraction. However, on the day of the tooth removal, the orthodontist instructed the dental surgeon to remove completely different teeth, I also ask the dental surgeon if i needed bone graft he said i do not need.
Additionally, the initial orthodontist estimated my braces treatment would last 36 months. Unfortunately, her care was subpar; she rarely examined my teeth's movement herself, often instructing the orthodontic assistant to handle the adjustments during my appointments.
Furthermore, the office frequently canceled appointments without prior notification. On numerous occasions, I arrived for my scheduled appointment only to be told that the orthodontist was not present. This was particularly upsetting, especially after confirming my appointments a few days in advance. The scheduling management was very poor, particularly with an employee named Sarai. Few times, she called to confirm my appointment, and when I arrived at their office to be told that the ortho is not there today, when I questioned her about this issue, she insisted it wasn't her calling me or their phone number and by that theres no way she called me confirming my appointment. When I redialed in front of her to prove it that it was her and its their number, and it was indeed their number, and I even had a recording of her confirming my appointment, she shifted her story, claiming she didn't understand the conversation. Her behavior was rude and showed a complete lack of accountability, and this wasn't an isolated incident.
About one year or so into my treatment, without any prior notice, a new orthodontist took over. This orthodontist was also unhelpful and inattentive, spending barely a minute looking at my teeth before simply telling the assistant "okay" and leaving. After more than three years into my treatment, I inquired about the plan and expected completion date, as my teeth were still far from straight. The staff lady was became defensive and abruptly decided to conclude my treatment. The next appointment, they ordered a retainer and removed my braces, even though my teeth were not even close to being straight. The retainer itself was also crooked.
A couple of months after my braces were removed, my front teeth started grinding against each other. When I raised this concern with the office, they repeatedly dismissed it, claiming it was normal and that everyone's bite is different. A few months later, a new, much nicer orthodontist joined the practice. He offered to correct the issues for free within three months. However, this didn't happen because my teeth were still not straight after that period. Now, the orthodontist has stated that I need another six months of treatment. They made me sign a document stating that they would only provide treatment for these six months, regardless of whether I was satisfied with the results. When I asked what would happen if my teeth weren't straight after six months, especially given their frequent appointment cancellations, the staff lady accused me of interrupting and arguing. I explained that I had paid for treatment to have my teeth straightened, and if they weren't straight, the office needed to continue the treatment until they were. She responded by saying why I was angry and being unpleasant.
Today, when the scheduler showed me my chart to arrange my next appointment, I saw a note stating that I was upset because my appointment was canceled due to the orthodontist determining it wasn't the right time for an adjustment. This is completely untrue. The person who wrote that note is probably the same person I spoke with on the phone. I was upset because they canceled my appointment approximately one hour or so before it was scheduled, and I was already driving in Lancaster at that point, having confirmed the appointment two days prior. I live one hour away. So unprofessional and bad management, I wish I was never gone to this establishment. Sadly still have to continue until my teeth's are straight, hopefully. read more
