I just received my vehicle after over 7 weeks at Premier. Getting this car fixed was an immensely frustrating experience. I was given an estimate for a minor collision where the front bumper cover and hood were replaced. First, a manager at Premier submitted our claim wrong causing issues with the insurance company. We were assured communication was a highlight of the experience there, and we were told we'd get regular updates on Tuesdays and Thursdays. While we did receive a number of calls, these amounted to, "It's not done yet." Eventually I had to start calling because we would receive texts saying the car would be ready this week, and then radio silence. Finally, after getting someone to admit the car was done, and was waiting to be "released" I called to schedule a pickup the following day and was told tomorrow was the big day. I called the next day and no one answered (there is no answering machine). I called 9 am the following day when they opened and someone answered from a cell phone on their way into the office and told me I would get a call in 10 minutes from the manager telling me the car was ready. An hour later I decided to just drive over to the office. I was introduced to a different manager, Edwin Ruiz, who dismissed my concerns, told me I "Didn't know how cars work", and when I said I did, he patronizingly told me how much I could be making working for him among other odd statements. Because this shop is one of several locations (even he didn't know how many) there is NO ACCOUNTABILITY. The manager just blamed things on the centralized computer network. He threatened not to release my car because I requested an itemized list of all the parts and labor on the car, saying he was only releasing my car after 7 weeks and 500 dollar deductible "in good faith". If I acted with half the attitude to my clients that this man gave me, I'd never work again. Having issues with your car is stressful enough as it is, nobody should have to deal with this garbage on top of that. Save your money, go somewhere else. And if your insurance sends you here for an estimate? Tell them to check the reviews next time.
P.S Look at the other reviews listed here, the good ones are using the same verbiage, clearly fake. Disgusting. read more