Moises and his team was perceptive, detail-oriented and customer-focused on the entire project I…read moredid with them for raising and SPC flooring of my sunken floor of the family room - a common problem in the Bay Area homes. Most importantly, they did not try to force me into their plan and instead customized the project per my actual need. They were clearly and evidently caring about the quality of the job they were doing, and took pride in doing a great job with the flooring workmanship and making sure the quality of their job was top-notch. Moises also guided me to better quality material than found at big-box retailers, for longevity of the work done. The quality and value of the work and customer-focus was terrific.

We were extremely pleased with the way Moises and team did our homes flooring. They helped remove…read moreold carpet and tile and replace it with SPC flooring very quickly. He also took care of removing-framing the staircase with matching color. I would definitely recommend Moises for any flooring or staircase related work.

Expert level assistance selecting new hardwood floor and project management from sales associate…read moreJana Ashley. Flawless installation with very careful attention to detail from Alex and Tony. 10/10 experience overall.

Extremely poor customer service -- local customers deserve better…read more I reached out to Direct Flooring Outlet after seeing the reviews and wanted to get a local quote after finding the flooring I was looking for online. I used their website to request a free quote and was contacted by Dan Versman, the owner's son. Dan initially told me they would likely be able to match the price I had found and that he would put together a quote. What followed was one of the most frustrating customer service experiences I've had in a very long time. I received several one-sentence emails from Dan asking questions that I had already answered in my original email. Rather than continuing this back-and-forth, I simply asked if we could have a quick phone call to discuss it. No response. I then called the main office. The woman who answered gave me Dan's phone number and specifically told me to text him and that he would get right back to me. He never did. Not once. I waited until the following week, giving them plenty of time and being more than patient. Later that afternoon, I sent another email and called again. Eventually, at the end of the day, I received a response saying: "This isn't worth it for us, we're going to pass." That's it. I have worked in customer service for over 25 years, and this was honestly one of the worst experiences I've had dealing with a company. I wasn't asking for anything unreasonable. I was a local customer trying to purchase a substantial amount of flooring and simply wanted a quote and a conversation about pricing. What makes it worse is that I called the main office afterward specifically to explain my experience. I was told that Lou Versman would be informed and would call me back. He never called. At some point, businesses need to be accountable for the level of service they provide. If you say you're going to call someone back, call them back. If you say you're going to provide a quote, follow through. If you don't want the business, that's fine -- just communicate that professionally and promptly. Your website has a commercial talking about the level of service you provide to local customers. Based on my experience, that message does not match the reality of dealing with your company. I ended up having to order the flooring from over the hill, which was a major inconvenience, simply because a local company couldn't be bothered to follow through with a basic customer inquiry. And Dan Versman's lack of communication, respect, and professionalism was obvious throughout this entire experience. The lack of care and respect shown toward a potential customer speaks volumes about how seriously he takes the people who are trying to give his business their money. And Dan -- giving your own company a 5-star review and then the company responding to that review looks pretty crooked from a customer's perspective. At the very least, it raises some serious questions about the credibility of the reviews on this business. SMH. If you're looking for flooring, go somewhere else. There are companies that will actually communicate with you, follow through, and treat you with basic respect.

Helpful staff and great service. Diego did a great job and made the whole process easy. Definitely…read morerecommend!

Justin helped with scheduling an appointment to view some carpet matches in store and an…read moreinstallation date. The installation was quick and the finished product was well worth the wait.

Bay Area Floors is the best flooring company in Santa Cruz- I'd never use Home Depot again! Such…read morewonderful and responsive staff. As a REALTOR, I always recommend Bay Area Floors for clients, and my own home! Laura Keeley, REALTOR 831-889-3200 Laura@Davidlyng.com

We purchased TRUCOR® Prime Pinnacle flooring here for our 1800sf home in Soquel. Over the course of…read morethree months, David M. at the store measured our house, provided many samples of different flooring types, and created several different quotes (sorry for all the changes, David!) When the flooring arrived, a few boxes had been damaged in shipment. Without us even asking, the delivery documents described the damage and offered a refund or credit. This high level of service is the reason to choose a local vendor instead of an internet vendor. We tried getting samples from some online vendors, but it was clear those were more interested in getting our email addresses to spam us than helping us choose the right floor. Highly recommended!

Well to begin with, the guy didn't show up on a scheduled date, so we REscheduled & he came, then…read morehe said he'd email me an estimate, then he Never did send the estimate so I reached out & left a message, and then I NEVER heard back! Now, we were not in a hurry to get the floor done but I did make it very clear that I wanted an estimate first & could schedule the work for later. WOW!

Great service. I had my hardwood floors refinished. They…read moredid what they said and did it very well. The workers were helpful and professional. And the floors now look very good!

I am extremely happy with the work done by Victor Cruz and his amazing team at Model Hardwood…read moreFloors Inc. They installed the flooring throughout my entire downstairs remodel, swapping out carpet and vinal tiles, using beautiful engineered laminate flooring with a Wetguard HDF core and a very complex set of stairs that previously had carpet. The finished result is absolutely beautiful, and the level of craftsmanship exceeded my expectations. Victor was professional, dependable, knowledgeable, and a pleasure to work with from beginning to end. He clearly takes great pride in his work and assembled a team that knows what they are doing. I especially want to recognize Hector Cruz, who was truly an artist when it came to installing the engineered laminate flooring on the stairs. His attention to detail, precision, and craftsmanship were exceptional. The flooring installation required working around a number of challenging areas, and Hector handled them with an incredible level of care and skill. The finished floors look seamless and beautifully installed. The staircase was another particularly challenging part of the project. The work required removing the existing carpeting and balusters, installing the new flooring on the stairs, and then carefully reinstalling the balusters. This was not a simple installation, and the team handled the complexity beautifully. The finished stairs look fantastic and feel like an integral part of the overall design rather than an afterthought. I also really appreciated Victor's flexibility and willingness to work with my contractor when the timing of my remodel changed. We needed to move the original installation date, and Victor was very accommodating in adjusting the schedule to work with the new timeline. That kind of flexibility made coordinating the different phases of the remodel so much easier. And they didn't just meet the schedule--they overdelivered. The team completed the entire job a full day earlier than expected, which was a wonderful surprise and helped keep my remodel moving forward. I am a very detail-oriented person and have high expectations when it comes to finished work, so I truly appreciate craftsmanship when I see it. Victor, Hector, and the entire team delivered. They were careful with my home, professional in their work, and committed to doing the job correctly. What I appreciate most is that they didn't just install flooring--they treated it like a finished piece of the remodel. The transitions, stair work, details, and overall appearance were all handled with care and precision. I highly recommend Victor Cruz and Model Hardwood Floors Inc. If you are looking for a flooring installation company with talented craftsmen who take pride in their work, I would absolutely recommend them. I am thrilled with my floors and stairs and could not be happier with the results! P.S. I'll try to return to include pictures once the rest of the remodel is completed.

This hardwood floor company may do a great job at a great price, but it'll be at the cost of your…read moreneighbors hating you & possibly opening you to liability. I live in a condo complex, below an apartment they worked on. The crew threw a bunch of carpet & debris down in front of my door. Which, they did eventually pick up. At least the largest pieces. The small stuff? Nah. They just left a bunch of dirt & debris all over my front door, my bushes outside my patio, and worst yet swept a bunch of debris off the upstairs patio directly into my patio. Funny enough, not sweeping the area in front of my door. I emailed the company about this. No answer. So essentially, they came, they did work upstairs, they messed up my condo because who cares, right? They also put some sort of fan or electronic device on upstairs that is slapping against the walls so now, ever since they left, I have this nonstop loud clicking in my bathroom. Besides this annoying me to no end, I'm sure it's running the upstairs condo owner's electric bill up. Since no one is renting it, they'll just have to eat that cost. I plan to notify my HOA about this as well as the debris bring swept into my patio. I'll suggest they be banned from the condo complex. In summary, if you want them to leave small annoying appliances on & illegally throw debris all over your neighbors property, hire these irresponsible people.

I can't say enough good things about Cloud Nine Garage Solutions and Tim Martinez. From the 1st…read moreinquiry to the finishing touches, every aspect of the process was professional and responsive. I hired Cloud Nine to fabricate and install 2 sets of cabinets, a workbench, and epoxy coating the garage slab. The complete process from making contact, receiving an estimate with renderings, field measuring, fabrication, and installation was seamless. The quote was competitive. The fabrication and finished product was durable and attractive...everything was well made and top shelf. The complete process from my initial contact through final installation was 3-4 weeks, which is unheard of. Tim's communication throughout the process was superior. I highly recommend using Cloud Nine Solutions for anyone's garage project.

Just had Tim come out for the introductory appointment about doing expoy to the floor and adding…read morecabinets. He was wonderful. He pointed out things I didn't notice about my garage restrictions, brainstormed with me, and came up with great ideas. He then sent me a very clear, helpful and thoughtful estimate/space plan afterwards. He is also very nice and easy to work with...

They were recommended as the best floor company in town. They did an amazing job on my parents home…read morethat has its original maple floors from 1920. The floors had stains and blemishes but they worked them out and left the floors looking beautiful. Took a couple days longer due to old floors but worth the wait. My mom is very happy with her "new" floor

Cesar Cruz worked his magic on another oak floor at another home for me... wow! sanding and 3 coats…read moreof oil based polyurethane and the floors are like brand new! It takes some time because he has to let each coat dry before doing the next, and it smells very strong for a week or two, but it's all well worth it since in the end the floors look like brand new and make you feel good every time you walk on them and the last time we did this the floors lasted for 20+ years! This week they will refinish a 3rd floor at another home and I'll post those when done!

All went as well as I expected. Couldn't be happier. On time, neat, great quality, would recommend…read morethem without hesitation.

I received professional service from start to finish. From the first appointment to assess and…read moreprovide a quote to the final installation, Juan Jose was professional, very pleasant, competent and reliable. There was a lot of coordination and everything went very smoothly!!

I decided to get my old tile kitchen countertops replaced with a solid material. I decided to go…read morewith Adrain and so glad I did, Adrain was always available by text and would always return my phone calls. He answered all my questions. The results were great and we are so happy. I did replace the sink and love the total look. His crew showed up in a timely manner and the clean up was done. Thanks guys

Adrian and his team were excellent and responsive. They worked with our family to get a bathroom…read moreremodel with walk-in shower done. Their estimate was a fair price and the work was done on time with no surprises. They worked with us to manage the project from afar. Highly recommend.