This was my 3rd project with Bay Area Flooring. As always the communication was clear, quality…read moreexcellent and workers showed up on time. The price was also fair. They will continue to be my first call for flooring.

I hired this company to install a product they offered called Revotile, a click-lock floating…read moreporcelain tile. In less than a year, the grout was cracking and the tiles were shifting in one end of the bathroom. When I brought this to their attention, they said in their opinion the structural failure was caused by a shaky washing machine and possibly also affected my subfloor. They even came out to evaluate the possibility of a paid repair at my request, *but sent someone out who did not work with tile.* When he informed them that he did not work with this type of flooring, they told me they would have to send out a tile installer. (They *installed* the floor and had come out once or twice to look at it...and they didn't know it was tile?) The second installer they sent said a repair was not possible, so I decided to have the tile removed, the subfloor repaired if necessary, and vinyl sheet flooring installed. I used a different flooring contractor for the removal and replacement. Upon demolition, it was discovered that Bay Area Floors had actually used a blue Microban underlayment (designed for floating laminate or wood) directly under rigid porcelain tile. Tile requires a rigid substrate - putting it over foam causes the floor to flex, which is the real reason the tiles were shifting and the grout was cracking. (Further, there was nothing wrong with the subfloor.) I tried to contact Bay Area Floors directly regarding this, but they stopped responding to me. Because they stopped responding to me entirely, I have filed an official complaint with the California Contractors State Licensing Board (CSLB). The CSLB has opened a case and issued a formal notice to the company. So far they have ignored the board's mandatory response timeline, the deadline for which has technically just passed, but I will update this review if necessary. Be incredibly cautious when hiring this company. EDIT: The contractor response below is absolutely false. They have taken no such action or at least have not communicated with me about it. Certainly that have not "attempted to assist me in filing a claim." Furthermore, anyone can research online that Microban underlayment is both an improper underlayment for porcelain tile AND is not the underlayment stipulated by the manufacturer, Daltile, for proper installation and for warranty requirements. Please do so, then compare the photos attached with the contractor's claim that they "follow all manufacturer installation guidelines." This has nothing to do with "the flooring I chose," it has to do with the contractor's blatant disregard for industry installation standards, and both trade and manufacturer guidelines. I will not edit or respond further, this is now in the hands of the CSLB, to whom they can provide the evidence that they responded to me as he claims.

Haven't completed our project yet, but our experience with Mission Tile has been exceptional!…read moreI don't enjoy shopping so the very knowledgeable staff was so helpful to make my purchase speedy and easy. They took the time to show me edging styles for my backsplash and find the best color of grout. I was very happy that they took the time to show me my tile with the metal edging our tile parson suggested as compared to matching a matching pencil edging that was available for my tile. I was so pleased that they took the time to educate me and make a decision I was happy with. I ultimately chose the matching edging vs the metal. I really appreciated all the time they spent educating me on tile edging and ultimately chose the matching edging. Thanks all!

We had an amazing experience at Mission Tile. Lots of options and easy to see what is available. If…read moreyou go there ask for Lisa or make an appointment with her. She is detailed, concise and overall lovely to work with. Lisa made our experience smooth and we ordered with confidence!

Chris was extremely helpful and made the process much less stressful! I went to several local tile…read morestores as well as two in San Jose and received minimal assistance. It was refreshing to find Two Stone in Santa Cruz had the best customer service of any of them.

Great service! I needed to replace some tiles that I bought from them 10 years ago. On a lark, I…read moredecided to check with Chris to see if they were still available. He worked with his distributor to find me a box of the now discontinued tiles. Saved me a lot of headache! Really nice to work with and very helpful!

Expert level assistance selecting new hardwood floor and project management from sales associate…read moreJana Ashley. Flawless installation with very careful attention to detail from Alex and Tony. 10/10 experience overall.

Extremely poor customer service -- local customers deserve better…read more I reached out to Direct Flooring Outlet after seeing the reviews and wanted to get a local quote after finding the flooring I was looking for online. I used their website to request a free quote and was contacted by Dan Versman, the owner's son. Dan initially told me they would likely be able to match the price I had found and that he would put together a quote. What followed was one of the most frustrating customer service experiences I've had in a very long time. I received several one-sentence emails from Dan asking questions that I had already answered in my original email. Rather than continuing this back-and-forth, I simply asked if we could have a quick phone call to discuss it. No response. I then called the main office. The woman who answered gave me Dan's phone number and specifically told me to text him and that he would get right back to me. He never did. Not once. I waited until the following week, giving them plenty of time and being more than patient. Later that afternoon, I sent another email and called again. Eventually, at the end of the day, I received a response saying: "This isn't worth it for us, we're going to pass." That's it. I have worked in customer service for over 25 years, and this was honestly one of the worst experiences I've had dealing with a company. I wasn't asking for anything unreasonable. I was a local customer trying to purchase a substantial amount of flooring and simply wanted a quote and a conversation about pricing. What makes it worse is that I called the main office afterward specifically to explain my experience. I was told that Lou Versman would be informed and would call me back. He never called. At some point, businesses need to be accountable for the level of service they provide. If you say you're going to call someone back, call them back. If you say you're going to provide a quote, follow through. If you don't want the business, that's fine -- just communicate that professionally and promptly. Your website has a commercial talking about the level of service you provide to local customers. Based on my experience, that message does not match the reality of dealing with your company. I ended up having to order the flooring from over the hill, which was a major inconvenience, simply because a local company couldn't be bothered to follow through with a basic customer inquiry. And Dan Versman's lack of communication, respect, and professionalism was obvious throughout this entire experience. The lack of care and respect shown toward a potential customer speaks volumes about how seriously he takes the people who are trying to give his business their money. And Dan -- giving your own company a 5-star review and then the company responding to that review looks pretty crooked from a customer's perspective. At the very least, it raises some serious questions about the credibility of the reviews on this business. SMH. If you're looking for flooring, go somewhere else. There are companies that will actually communicate with you, follow through, and treat you with basic respect.

I contacted Jose because I wanted to replace my kitchen countertops. He gave me a reasonable price…read moreand the guys did a great job. The process didn't take long. I highly recommend hiring him for your tile and countertops needs.

JC tile was quick to get back to me with a very competitive quote!! I recommend them for their…read morequality service.

Can't say enough about Keith and the quality of his work. Keith had already remodeled both of my…read morebathrooms and kitchen and I was so pleased with the results that I brought him back to replace my outdoor deck banister. And as anticipated, I love it!!! I have recommended Keith and his team to several friends who have also hired him and they also are very satisfied with the end results. I would recommend Keith to anyone who is looking for quality work done on time and within budget. He won't be the most expensive and he won't be the cheapest, but he is the best!!!

I was referred to Keith and Elegant construction by a close friend (who did two bathrooms and a…read morekitchen remodel with them) and after getting quotes from several companies, theirs stood out as the most favorable and comprehensive. I first hired them to renovate two bathrooms last year and was so pleased with the results that I brought them back for a full kitchen remodel--which just wrapped up successfully. Their pricing is competitive, and the quality of work is very good. I was especially impressed with the electrical and tile work on both projects. The foreman and crews are skilled, professional, and efficient. Even though I had a designer, Keith and his team offered thoughtful suggestions that made the final result even more aligned with my vision. A couple things to keep in mind: as with any contractor, make sure to read your quotes carefully--I missed that trim work wasn't included in the original painting estimate. Also, the teams tend to start early, which was fine for me but might require a heads-up to your neighbors if noise is a concern. Overall, highly recommend them for home renovation projects!

This is a A+++ company all around! We researched laminate flooring and got bids from 3 places…read more Todd came out to measure and was professional, knowledgeable and a nice guy. The bid was within the range of the others, maybe a bit lower. (No extra charge to move the refrig or kitchen table) Mostly we chose this company for its' reputation and it is local and women-owned. (Deborah and Bobbie.) We had to wait 3 plus weeks for the color we wanted to arrive. Worth the wait! It was Mohawk, cattail pecan. Installers, Ed and Johnny arrived on time this morning and were very polite and expert in their craft. They worked efficiently and were great! Love the results! I highly recommend this company.

Hello Santa Cruz Yelper's, this is the newest direction Yelp sees itself. Peeps Posting local…read moreservice companies of this discipline. Our property management group approved new bathroom floors. After a couple of months (Budget, you! Know!), the appointment was set. We, as leaseholders, got the rooms emptied, cleaned, and ready for who knows who to show up. Thus begins the story; Bob (sub-contractor) shows up, checks out the work, and says he can do this job in one day! Yah! Not two days as communicated (in case a deeper repair was required), so off to work Bob went. The pictures speak a thousand words!! Thank you all who contributed to Bob and his mastery.

Our experience with Denise at Tileshop was absolutely amazing. She knew the ins and outs of every…read moresingle tile product they had on the show floor. She was kind, easy to talk to and very creative in helping us find what we needed.

Denise Apfelbaum at Tileshop was extremely professional in suggesting tile shapes, colors and…read moredesigns. The showroom offers many possibilities. Denise has very deep experience, and Tileshop provided me with excellent communications as well as prompt and courteous service. In addition to her impressive expertise, I found Denise to be a most patient and caring individual - rare based on my visits to many other tile shops. Denise even recommended that I visit certain competitors before I finally returned to complete my puchase there. The prices are reasonable, and Tileshop promptly credited my account for an unused bag of grout and for unopened boxes of tile, the latter subject to a restocking charge of 25% which I think is reasonable.

We've hired this company twice, for two bathrooms that both have 25 year old floor tile. Very happy…read morewith the job they did, they really went the extra mile to make the tiles look like new again. And no unpleasant surprises.

Had two projects completed. A few years ago, had some challenging and extensive tile grout repair…read moreneeded in my kitchen. Counter had hundreds of 4 x 4 tile. The results really freshened up the kitchen and allowed me to delay a counter renovation. recently had my shower pan perimeter re-grouted. Also, they are very easy to work with. Good communication and follow through. Peace of mind results.