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Preferred Marine Sales Group

3.0 (2 reviews)
Open • 8:00 am - 5:30 pm

Services - Preferred Marine Sales Group

Boat parts and supplies

Boat repair

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4 years ago

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4 years ago

The only place to get a new Mercury or service in south Florida. Family owned and excellent customer service.

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Complete Marine - Fuel dock

Complete Marine

(92 reviews)

The team at Complete Marine are a core asset to the South Florida boating community and to our…read morelocal business community at large. The knowledge and experience at that institution serves everyone in boating and is priceless. Complete Marine always sees that my job is done right!

Towards the middle of June, we discovered my boat had a coolant leak in the starboard engine. My…read moreboat is a Chaperral 290 signature with twin diesels. It is a Volvo penta powered vessel. I dock my boat at a marina up the intercoastal about 15 minutes away from complete and my local mechanic who comes to my marina told me to bring my boat over to Complete Marine because it may be necessary to remove my engine to get to the difficult to reach place where the coolant was leaking. This is where everything went downhill. The first week my Boat was there. I did not get any call at all. The first day of the second week I called and was told that the mechanic had yet to even look at my boat, but was very busy and will get to it. The third week I called with concern that my boat was still sitting in the water and was not bottom painted, but was assured that it will be taken care of, and that the mechanic was just getting to looking at my boat. More than 20 days since arriving, After finally hearing from the mechanic, he advised that he could not find a leak. I was beside myself, and I was very hesitant to continue with that marina but because my local Mechanic advised me to use them, I sent my local guy over to Complete to show them where the leak was and how he located it. Once my mechanic took his time to go and show their mechanic where the leak was, their mechanic advised that the best thing to do would be to remove both engines and that they will definitely find more than just a coolant leak once they get everything out. I was told to expect a very hefty bill for the hours of removing both engines.. Not only that, they told me that the port engine, the one that was running fine, had a leak as well. (This turned out not to be true). My wife and I had heard enough and we decided to take my boat out of there. Once we got to Complete, we were met with a bill that was over $1000 for basically doing nothing. I argued and the bill was reduced, but what happened next is what truly shocked me. I happen to be good friends with someone who works on diesel generators in the marine industry. His buddy is another certified Volvo mechanic and they met me at my marina. The good news was that they were both skinny and tall and were able to find the location where the leak was coming from in my boat without pulling out the engine. I was shocked to find out that the culprit was a $12 rubber seal and clamp ring that had a hole in it. Instead of paying upwards of $40,000 which is what I was told it could cost from Complete, I might get away with just a couple of thousand dollars in labor and maybe $150 in parts. Honesty is everything in this industry. I cannot trust complete marine at all, and I suggest you really do your homework if you are considering using them for repairs.

Preferred Marine Sales Group - boatrepair - Updated May 2026

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