9/19/2021 - Contacted Dr Marine (John) Scheduled for 9/27/2021 12:00
9/27/2021 - He called and cancelled at 8:45am. Rescheduled for Friday 10/1/2021. I already moved my schedule around
10/1/2021 - I informed my trim not working. My in-law said we should check trim cylinder first. John insisted it was the trim motor. Invoice was $180.00 for 12 minutes of nothing.
John sent me all kinds of links to the Trim Motor part number.... ALL WRONG! I ended up finding the correct part. Again confirmed with John that it may not be the trim cylinder. He stated that "he may be wrong but if he is we would work it out." He didn't "work" anything out!
10/9/2021 - Ordered the part $395.00
10/15/2021 - Trim Motor received. Texted John. He scheduled for 10/22/2021 9am
10/22/2021 - 9am, no contact from John. Sent him text confirming. 9:14am, he replied he made a mistake and did NOT schedule me. Stated "give me a discount for his lack of professionalism". NEVER any "discount". I had already rescheduled with my clients twice losing money. Rescheduled 10/26/2021
10/26/2021 - He installed it, NOT THE TRIM MOTOR. Original Motor had NO ISSUES AT ALL! His response to me that morning was "I'm not going to charge you for the installation of the new Trim Motor, you can probably sell it on eBay....... Anyway, (he glanced around and said) You don't look like you're hurting anyway". Outrageous statement! So, two income, hard working adults should be okay ordering expensive unnecessary parts by incompetent, self-proclaimed mechanics?
He sent me a link to order the Trim Rebuild Kit. The website was NOT working at all.
11/2/2021 - I contacted a seller out of Canada (William) that was very helpful. He sent me concise instructions on rebuilding myself. Kit ordered $90.00. I texted John the kit arrival by 11/5/2021. John scheduled me for 11/16/2021
11/16/2021 9am - John removed Trim Cylinder. Sent bill for $250.00 while driving away. Paid him half $125.00 (as agreed) rest once installed. I was not comfortable.
11/24/2021 - Text from John that he would be by 11/26/2021 to install
11/26/2021 1:30pm - John strips the first few threads on one of the hydraulic lines on cylinder. Tells me to have it tapped and leaves. He is hoping cylinder isn't ruined. Replacement cylinder is $600.00. I purchased the tap and tapped it myself!
I installed Trim Cylinder back and it was leaking out of the top of the cylinder. I took pics and sent to John. He said he would try to "reseat the seal". 11/27/2021 to pick up the cylinder again.
11/27/2021 9:22am - Takes the cylinder with him AGAIN. Return in the morning.
11/28/2021 7:48am - Texted John on time frame. Stated "if not today, tomorrow" and "he would let me know" He never let me know.
11/29/2021 - John shows up with no communication. Brought his little boy. Well behaved and quiet. Not sure if it was a good idea. But I understood. Cylinder STILL leaking. Outer Wipe Seal damaged. Leaves and tells me to keep an eye on it. Still leaking! William out of Canada says the Wipe Seal was damaged AND inner Red Seal that prevents oil from coming out of the cylinder. Put in backwards. William charged me $20.00 resent 4 seals. Insisted that I rebuild the cylinder myself.
John's response "Yea, that's cool man. It's all on me buddy"
12/8/2021 - Package stuck in Customs finally arrived. Contacted John. Did not respond till 12/13/2021 to come by on 12/15/2021 to pick up Trim Cylinder and seals. I told him I wanted the work done here. 30-minute job. 20 minutes to remove, 20 to put it back on. Maybe a 1.5 hour job. John's response was "Well that's how I'd like to do it"
12/14/2021 - Texted John for time. He stated "later in the day". Sent him pictures of the seals, he stated "not it". Wrong seal. It WAS the correct seal. Red one was backwards, cause of leak. John also damaged the Wipe Seal.
2 weeks went by and no response from John. No concerns, no inquiries, nothing.
William kept asking me to just do it myself. Early January, did it myself. SUPER EASY!!! Multiple pics of damage from John.
$90.00 rebuilt kit, possible $150 for installation cost me $810.00 and stuck with used Trim Cylinder.
Left a mess. Oil container inside engine compartment top off. 2 screws on floor. Trim Motor Cap OFF on the floor. Disconnected charging station. Engine cap unscrewed and rattling.
1/22/2022 - I found a posting he made on his Facebook. (see pic)
He immediately deleted it and texted me:
So you decided to leave a negative comment on my page but last I heard I was waiting for you to order a seal. You never got back to me. It was just one wiper seal and could of been taken care of. December 16th you told me you're going to purchase a seal. It is now January 22 and i heard nothing. I cost you 125$ as I only took half. 810 is on your own doing buddy. Enjoy your new year bud
I don't take the time to post negative reviews. But "you don't look like you're hurting" and "810 is on your own doing buddy" deserves consumer posting. read more