My dad was in the hospital with Heart Failure and Senior Helpers was aware of this but they still…read moresent someone to the house even though we were not there and they knew of the situation. They charged us for the day because they said we didn't cancel the caregiver but they knew he was in hospital. They also charged us for an amount of hours that we have never used for my dad for an any given day. Below is the nice email I sent to owner, Ryan Murray and after multiple calls and emails, I still have not received a call back nor email and it has been several months. So disappointed in the level of professionalism . It's not even about the money at this point, it is the lack of care and respect as I have never experienced an owner or organization not communicating with their customers. I am in the customer service business myself and I would never treat my customers like this even if I felt they were wrong. ------------------------------------------------ Dear Ryan- I'm reaching out because I'm genuinely concerned about how long it has taken to hear back from you. This isn't the level of communication I expect, especially as a customer. You also know that we have never had anyone here for seven hours straight. I can understand being charged for our usual three to four hours, but seven hours has never happened and doesn't feel reasonable. I want to be fair, and I'm sorry this situation has become so frustrating, but communication is a basic expectation. Responding to calls and messages is the first step in good customer service. I work in this field myself, and I would never leave a customer without a response, regardless of the situation. It's simply not professional, and it feels like you're not acknowledging how concerning this is from our side. ---------------------------------------------- Again, Ryan Murray, never responded to the above email. Ryan, you have to do better than this going forward if you want to have a business in the future. This market is too competitive to not act kind and professional.

I have been using the same Senior Helpers now for the last 14 months. As I am in a wheelchair…read morealmost full time, I have needed additional help in my home just to give my wonderful husband a break from being a full time caregiver. I use the helper 2 times a week for 4 hours each time. This lovely person, Natacia, has been an additional light in my day. We have so many similarities in our personalities, that I couldn't believe my good fortune to welcome her into my life twice a week. She has been such a positive influence, she has been able to help get me to doctors appointments, to swim at my local pool for exercise, assists me with bathing, grocery shopping, cooking, and has meticulously changed the linens on my bed every week. I can't say enough about the caliber of the staff at Senior Helpers. When my husband was too ill to care for me, Senior Helpers was easily available to step in for a few days to help out, until he was better. We are happily living independently in our apartment. We travel (cancel when we need to) and occasionally adjust our schedule with them and they always accommodate. We feel the additional help is well worth the expense so we both get what we need.

This place is questionable. They asked for an ACH, meaning they want to just pull whatever money…read morethey deem appropriate out of your account when the payment is due. I pushed back on that and they asked for a $5,000 deposit! Seriously, you aren't a bank, and this isn't a mortgage!You are a franchise and what kind of insurance do I have that someone isn't planning to relocate to the Cayman's? Then, I found out they messed up the schedule I submitted. So, they are going to bill and take money out of my account based on a faulty schedule. Some of the workers are gems, but the ownership feels sketchy to me. Buyer beware.

Unprofessional administration personel, originally committed to services they couldn't deliverread more

Golden Harmony has pretty much taken over the market for companion care. Companion care is a level…read moreof care for elders who are independent, but could use some company, getting out of their homes for a drive or an errand, joining them with their activities, and when matched up with the correct client and companion, your parent or other elder relative, are very likely to make a friend for life. Many of their clients seem to be located in the various senior communities where they do have many activities for socializing, five star dining and lovely rooms or apartment apartments If I were going to trust any of the companies in this area, with my elder parent or Other, this would be the company I would choose They seem to be the best organized, extremely friendly on the phone, and take the client match with the companion seriously. If the elder client does not feel like things are working out with their companion, they are free to speak to the company and ask for someone else. Having dealt with other companies, they tend to want to push you into a higher level of care that may not be needed. The great thing about elder care and companion roles are that you've already established a relationship with the company, you've come to trust the company, and if you do need to move to a next level of care, stay assisted-living, you already know the company and your companion may also be able to join you in an assisted-living community I'm forgetting to mention there are caregivers who are CNA's, and highly experienced RNs, who oversee the programs. Best wishes to you and your elders.

Working for Golden Harmony Home Care has been one of the most rewarding experiences of my career…read more From day one, I felt genuinely supported by both management and the office staff who are all approachable, responsive, and truly value employee input, which makes a meaningful difference in day-to-day work life. What stands out most is the company's commitment to both patients and staff. They prioritize high-quality patient care while also ensuring employees have the tools, training, and flexibility needed to succeed. Scheduling is handled thoughtfully, with a clear respect for work-life balance--something that's rare in healthcare. One of the most rewarding parts of the job is working with the clients I've been matched with. I enjoy hearing their stories, learning about their lives, and building meaningful personal connections with them. Overall, this is an excellent place to work if you're passionate about providing compassionate care and want to be part of a supportive, professional environment. I highly recommend it to anyone considering a career in home health!

Resources for Seniors has been a saving grace for me when recently becoming a caregiver for my…read moremother. They provide several services and of course, resources for caregivers. This location is home to the Total Life Center that provides Adult Daycare. I am grateful for the Saturday Daybreak program, that allows me the peace of mind to practice self care as a caregiver to a parent with dementia. This program provides respite and reassurance. Mom can have a place she looks forward to visiting while I spend time running errands or having a much needed break from caregiving. Thank You to the Senior Resources staff and management here in Raleigh.

This adult day program has been a saving grace for me. My mother was diagnosed with Dementia at 69…read morewhile still living alone in an independent senior community. I lacked resources and felt hopeless. As her level of functioning declined, I decided to move my mother out of her place and have her relocate with me. I reached out to Miss Stella upon researching adult day programs here in Raleigh. Stella was so kind. She listened. She was responsive to all questions and this allowed for a smooth transition for mom when she arrived in Raleigh. She had been attending an adult day care program in Jacksonville NC and I was worried she would struggle acclimating to a new environment. I have been so impressed with the staff here. Nursing, day support, nutrition etc. and the directors are all phenomenal. Responsive and professional. I appreciate how they always keep me informed with updates. The Saturday Day Break program gives me an opportunity to have time for myself and mental well being as a caregiver. I can spend time with my child while mom is attending program. Without this program I am unsure how I would cope with all the changes in our lives. My mom looks forward to attending all week long. I am thankful she has a place to go where she feels comfortable and I don't have to worry about her care while working. Senior Resources & Total Life Center has been a blessing in our lives.

A very comprehensive service! It is clear that the case managers at Care Connection are experienced…read moreand knowledgeable about the issues that elderly people face. I highly recommend working with them to assist with services for my mother

From the owner: Healthcare resources Medical Case Management servicesread more

Home Helpers came to the rescue when my Mom and I most desperately needed help. For her to leave…read morethe rehab facility after breaking her hip, we needed to find her 24/7 care to manage her walking AND her dementia. Frank and his excellent team of Caregivers, special shout out to Lily and Cynthia, were always on time, communicated with me routinely, talked me off the ledge a few times, and helped my mom recover and thrive. Each time I visited with my Mom, I saw evidence of their love and compassion; a new colored picture on the wall, freshly painted toenails, a freshly washed hairdo and sharp outfit - which is a challenge with any Alzheimer's patient. My mom is doing very well since graduating from their care. She is actually walking better now than before her broken hip - a testimonial to their love and care. The next time I am in need of care, you know Home Helpers will be my first call. Thank you Frank, Joe, Cynthia, Lily, and everyone who cared for my mom - you are top notch!

The staff is terrible. Although I did talk to the director no apology was given for the staff…read moreunprofessional behaviors

Great company with years of experience and award winning care programs.read more