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    3.6 (5 reviews)
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    1 year ago

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    2 years ago

    Unprofessional administration personel, originally committed to services they couldn't deliver

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    4 years ago

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    10 years ago

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    10 years ago

    Home Instead has a great office staff that really seem to care. They are very professional, and I highly recommend these good folks!

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    Spring Arbor of Raleigh - Pictured: Dad, Mom, Me, and Kathy. This is this past Christmas. My Dad died this past January.

    Spring Arbor of Raleigh

    5.0(3 reviews)
    6.5 mi

    My mother-in-law stayed at Spring Arbor, Raleigh NC from 2012 to 2014. Now, my mother is in the…read moreplace that my wife's mother was as far as mentally when we decided to place her mother here. My mother has Alzheimer's disease and we want to transport her from her home in Southern Pines to where we live here in Raleigh. I immediately thought of Spring Arbor as the place for her to go. My mother-in-law got such great treatment and loving care and that's what I want my mother to receive. It's hard enough making that hard decision to place her in a facility. I just want her to go to a place that I know will care for her the same way that I would.

    The staff at spring arbor--particularly those in the memory care unit--are some of the nicest, most…read morecompassionate people I have met. My family had experience with three different facilities and the care, concern, and communication that I saw from spring arbor staff was top notch. The facilities are clean and the staff is incredibly professional. My grandmother recently passed and the staff went to extraordinary measures to provide her comfort and showed such generosity of time and spirit to my family in a very difficult time. Truly, they made our experience as positive and low stress as it possibly could have been--I am so thankful my family was able to entrust my grandmother to their care.

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    Spring Arbor of Raleigh - This is my mom and me at her home in Southern Pines. This was about 2 years ago.

    This is my mom and me at her home in Southern Pines. This was about 2 years ago.

    Spring Arbor of Raleigh - Kathy's mom Nancy and Me. We were in the family room at Spring Arbor when this was taken.

    Kathy's mom Nancy and Me. We were in the family room at Spring Arbor when this was taken.

    Spring Arbor of Raleigh

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    Sunrise at North Hills - Logo

    Sunrise at North Hills

    1.6(8 reviews)
    1.1 mi

    My dad was admitted in mid-January 2026. He was there for 4 days before he was given an alert…read morependant to call caregivers! Two slats in the blinds were too short horizontally, which I pointed out to the sales manager a month before Dad moved in; when he did move in, the slats weren't replaced. They didn't give him a proper shower or shave for a month! The PT and OT aren't on a regular schedule, and he waited up to 2 weeks before a PT and OT visited him. This goes against their policy, which is receiving it twice a week for 10 weeks. A couple of caregivers have just walked in the door w/out knocking, violating his privacy. He also received a bill for $21,000 for his 1st month! There were and still are other problems, which I told the coordinator about, and she's doing her best to help, so there's that. Anyway, a friend's dad stayed at Brighton Gardens and really liked it, so look into them as an alternate.

    ⁩ ⁩…read more ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ Sunrise of Northhills is the worst place to ever want to work. The ED Heidi (she is very nasty and rude)And Coordinator Terri (also very nasty and rude and tells other care members business)shows favoritism, they let me go because of behavior and conduct when it was a problem with me and 2 other people which the two other people yelled in my face and cussed at me but NOTHING happened to them but because I took up for myself I was tooken off the schedule and terminated 3 days after mind you those same ladies who been there 5 and 10 years were able to stay on the clock and keep there Job I was the only one under review but not the only one arguing. I've warned Terri many of times how her leads were treating us care members and how nasty she was nothing was never done nor did she ever respond. They didn't like the fact I didn't let them talk to me any kind of way.... It has been plenty of times a resident falls and the 3rd shift lead puts them back in bed with no injury report or no vital check or nothing or times where they done get residents up to change or feed them I've witnessed this with my own eyes from care members from 1st and 2nd shift I've witnessed leads treat and act nasty to residents hitting them and almost knocking them down I've witnessed many of arguments between leads and care memebers and nothing was done about they behavior or conduct but because I spoke up for myself someone In my face yelling I get terminated I wish family of residents knew how they family got treated and talked to there and when they come around they act like they treat them so good it's all a front.. get your family out of there don't sent your family there. Terri don't care about no one all she care about is a vacation cause she is never there. That's why they are under staffed now and can't keep anyone because the management is so poor down to the Ed's coordinator and leads...they have bugs always crawling around in residents rooms rats residents always falling and they never have a reason why because they are not watching or caring for them they way they should

    TerraBella Northridge

    TerraBella Northridge

    5.0(2 reviews)
    0.3 mi

    My mom is in memory care at TerraBella Northridge, she has been there nearly 2 years now. The…read morestaff is amazing; very caring, nurturing and loving. Mom is happy with the food, activities, crafts and medical care she receives there. I could not say enough about the staff, there is little turnover so there is stability and consistency.

    My wife was admitted to TerraBella North Ridge about 6 weeks ago to the memory care unit and needed…read morehelp for all the daily living catagories. I had reviewed 3 other facilities and took my time in evaluating each as I was not pushed to make a quick decision. I made a number of inquiries to them as I learned more about Long Term Care and determining what was important for the care of my wife. The sales group was very helpful and getting information that I requested and provided information they anticipated that I might need in planning. After about 4 weeks, I decided that TerraBella North Ridge was the facility that met my budget and care concerns. Lot of paperwork to be completed but that went pretty smooth. I made a number of trips to visit my wife at different times to see how the memory care unit was being run. The care staff were impressive in how they care for the residents. They are outgoing and helpful in the care of the residents. The memory care unit has residents with various needs and they work to meet them. I was not aware that TerraBella has PAs that can take over the role of Primary Care Provider so the residents do not have to go out which would have been a problem for me. There are also long term pharmacies that can provide the needed medications that packaged to TerraBella requirements. I continued to learn other things the care group does such as some hair trimming and trimming finger nails. I checked on the dining offerings and the food served was good. They have food that is prepared in different ways that the resident may need. I have been impressed with TerraBella in providing all the needed care that my wife needs. I would recommend that you setup an appointment to see the facility and talk with with staff there if you are looking for assisted living or memory care.

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    TerraBella Northridge
    TerraBella Northridge
    TerraBella Northridge

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    Kelley's Family Care Home - Residents room

    Kelley's Family Care Home

    5.0(2 reviews)
    5.0 mi

    I cannot say enough positive things about Kelley's Family Care Home. Kelley and her staff go above…read moreand beyond daily. They make sure mom is comfortable and engaged. The level of personal care mom receives is exceptional. Our family has complete peace of mind knowing our mom is receiving such compassionate, high-quality care. The house is lovely and Kelley and her staff are true gems! We're so grateful for everything they do.

    One word: Outstanding. We had navigated the gamut of care for our dear "Grams" suffering from…read moreDementia subsequently progressing to Alzheimer's. Our experience with the "institutional" type facilities was horrific; they focus their care on putting out "fires of fits" and less on a holistic care approach. Anyone familiar with the disease progression evident with Dementia and Alzheimer's understands there is no standard "glide path" of decent so there are as many states of debilitation as there are people in the facility. The institutional facilities work with the worst and leave the others to fend for themselves. After constant research we found a new model of care: that done in a home environment, in a residential neighborhood. Kelley's Family Care Home quickly rose to the top of our list and we felt fortunate to be one of the "charter" families to place our loved one. Grams quickly adjusted and the care offered was absolutely outstanding. From the cleanliness of the home to the home cooked meals and the caring employees, we knew we were in the right place. We can not say enough good about Kelley--her knowledge as a nurse and compassion as a caregiver is unmatched and a rare find indeed. Do not waste another minute searching if you are considering a loving home for your dear family member; give Kelley's Family Care Home a call now.

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    Kelley's Family Care Home
    Kelley's Family Care Home
    Kelley's Family Care Home - Residents room

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    Residents room

    Morningside of Raleigh

    Morningside of Raleigh

    3.3(3 reviews)
    5.5 mi

    My mom was in this facility and is now moving out due to the complete lack of care provided,…read moreespecially considering the cost. For over $6,000 a month, you would expect a certain standard of service they claim to provide--but that could not be further from reality. My mom entered with dementia that was still mild; she was independent and did not need memory care. We paid for a room, cleaning service, and medication dispensing. Yet her room was consistently dark, dingy, and NEVER cleaned. The entire facility often smelled of urine. After repeated complaints about the filth, nothing changed--I eventually bought my own supplies and cleaned her room and bathroom myself. Even worse, as my mom's dementia progressed, the staff NEVER communicated with us about her episodes or what was happening. How can a facility responsible for people's loved ones fail to notify families about their care and wellbeing? For the cost charged and the level of neglect received, this facility is unacceptable. DO NOT send your loved ones here.

    Small and homey compared to other places I've visited which is the reason I selected this for my…read moremom. She gets to know the staff and familiarity is beneficial for her. It's comparable in costs and services to other local places. Good responses to needs and family members' requests. The billing and paperwork processes are not modern nor online but manageable. Private rooms for residents are like large hotel rooms. Planned events are very good. Transportation is included but scheduling is required. Outings are nice and seem well planned.

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    Morningside of Raleigh
    Morningside of Raleigh
    Morningside of Raleigh

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    Home Instead - homehealthcare - Updated May 2026

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