I gotta say that knowing the reason behind this company, I'm grateful for it. Living about…read more2500miles away from my mom, it's helpful knowing I can trust who is there with my mom. I FaceTime with my mom, at different hours, sometimes the caregivers are there & I get to "meet" them this way. I looked thoroughly through all the paperwork & was glad to see the release for pictures to be posted on all social media & her website. My mom has taught these caregivers new skills, since they get to do activities with her. Thanks again ladies for the pictures of you guys canning, sewing & baking. I know nursing has high turnover, and am grateful for consistent caregivers.

The owner, Kimble Breazell-Clark has been meticulous to delete any negative reviews about her…read morebusiness, which can be deceiving to those who are honestly on a quest to find the best care possible for a loved one. Her business is listed as A Family Friend, LLC or A Family Friend Home Care. I strongly urge that you do your research and go with a well-established, seasoned company. ESPECIALLY, if you are out of town. Here are the reasons why you SHOULD NOT use, Kimble Breazell-Clark and her home health care agency. 1. Kimble does NOT do much paperwork with regards to completing tasks for Long Term Care Insurance if that will be your source of payment. It has been a constant headache in trying to get her to successfully complete necessary documents for paid benefits. 2. Kimble, does not fill the weekly/monthly pill boxes correctly for my mother as witnessed. In addition, medication was not distributed between the a.m. or p.m. correctly according to the bottle's instructions but rather randomly. One med that was to be given once a day was given twice. The bottle specifically said once a day. Also, she does not want to make copies or mail receipts to validate purchases made against your card on file or for her to invoice. 3. Mommy has complained that she hadn't felt well or she complained that she had ongoing eye issues. Her complaints fell on deaf ears as Kimble did not respond by always scheduling an appointment for an in-person or telemedicine visit when needed. This was a service that was supposed to be provided according to the top tier package that was chosen. 4. Also, communication tapered off to becoming almost non-existent between Kimble and myself, my mother's legal representative/advocate. 5. Kimble's business has a high turnover rate with staff. Several staff members shared how she bad-mouthed the client, client's family, and even staff members. We worked with 5+ staff members in 9 months. Consistent care from the same caregiver is essential for the client. This fact did not matter. Kimble assigned aids without matching them to clients based on personality, interests, etc. 6. No shows or staff didn't always complete their shifts (Bessie). So, beware of the possibility of abandonment of your loved one. 7. The activities that Kimble's aids did on a non-consistent basis appeared to be done for the purposes of photo opportunities for advertising your company. I had asked over and over to see the list of activities that she supposedly had for my mother to be physically engaged and mentally stimulated. Kimble was never able to produce a list. This was key to one of the reasons why the hours were increased being that Mommy has dementia and companionship that was engaging was so important. 8. The key to my mom's house according to her neighbors was left VISIBLE and easily ACCESSIBLE to strangers. This is not a safe circumstance for anyone in 2020, but especially a client who is elderly and/or sickly. 9. Although we are in a pandemic it was not clear what Kimble's protocols and procedures were in order to protect elderly clients. I never got a satisfactory answer. In one instance, an eye witness saw Kimble walk into the home and begin to fill the pill pack without washing her hands or wearing gloves putting my mom an elderly, dementia patient in harm's way in her own home. 10. Kimble posted a video on her company's Facebook page. My mother specifically shared with Kimble (in front of her neighbor as a witness) that she did not want to be used publicly in any manner for A Family Friend, LLC or A Family Friend Home Care. In addition, Kimble took a review from Facebook that I initially wrote a month after working with her company, and placed it on her company's website without my permission. This only came to my realization last week....months after I had deleted the post from Facebook due to my frustration and dissatisfaction with her service. She never asked me for my permission to use me as a marketing tool for her business. She refuses to remove it. Terrible experience!

The staff is terrible. Although I did talk to the director no apology was given for the staff…read moreunprofessional behaviors

Great company with years of experience and award winning care programs.read more

Beware. If you own a cat, they charge you extra plus will tell you it will be virtually impossible…read moreto obtain care as most of their pool of caregivers are allergic to cats. Funny how when it was Homecare Assitance, this was never an issue.

As an employee of Home Care Assistance I see 1st hand that Home Care Assistance really does do…read morein-home care differently. I am proud to be an employee & enjoy that my position allows for me to help people on a daily basis. At Home Care Assistance we are Champions of Aging Well.

Very helpful experience but lackadaisical sometimes. I recommend. They certainly know their jobread more

Wonderful family friendly environment and excellent care been going since 2016 they always give…read moreexcellent service

We used Caregivers 24/7 to support my mom while she was getting up to full strength after a…read morehospital stay. This company is so incredible and I'm so thankful for them. They came to her room at Duke before she was discharged for the assessment and from the first moment, we knew we had made the right decision. All of the office staff were very kind and did a great job making my mom feel supported during her recovery. I cannot recommend them highly enough!

I was scheduled for outpatient surgery in Durham. My friend was lined up to take me, but just in…read morecase she wasn't able to, I called Seniors Helping Seniors to find out if they offered rides, etc. Just information gathering In the next breath, I was told "Dee" would come by to meet me. At first, it seemed odd, but then thought I guess they want to confirm that I am who I say I am. Friday morning Dee arrived. Sat herself down and started talking and talking (mostly about herself). After about 90 minutes, I was totally confused and told her I had to leave for a doctor's appt. She was surprised I hadn't been told it was a 2 hour meeting. Dee hurriedly gave me some forms to complete so I questioned her several times if I was signing up for anything. She assured me no! Then, because I had to leave, she said she would stop by for financial info. Now it is definitely seeming weird. Well, here she comes the next day and wants my bank account info. Long story short: Around 4:00 pm, 15 days from my surgery I get a text asking for the name and number of my surgeon. I was shocked!!! I explained I never requested service: I had to be in Durham by 6 am and yet they had me scheduled for 8-5 care at $42/hr. (I'm sure there was a method to their madness, waiting until almost the close of business to contact me. If I hadn't seen that text late on the 15th day, they would have taken the full amount for 9 hours at $42 an hour from my bank account. They tried to scam me out of a huge amount of money, plus considering they have no medical credits, why did they want to talk to a very busy surgeon? I then emailed the head of the agency: no response: which told me a lot about them. I am now going to contact the agency that licenses them. They should not be allowed to be in business. PLEASE DO NOT LET THIS HAPPEN TO YOU!!! signed: 'Disgusted'

My Mom fell 3 times last year and it was apparent I needed to check in with her almost daily at her…read moreapt. A friend told me about SHS and they were a God-send! I appreciated that they didn't require a 4hr minimum like most other places. I just needed a couple of hrs 3 days a wk to give me a break. The 2 caregivers we had were wonderful and my Mom looked forward to them coming. I especially loved the website where I could check to see what she had eaten and what they had done. That was a great help. The owner, Kathy, was wonderful to work with as well. Unfortunately my mom needed more help after a hospital stay and we had to go to a nursing facility. I sure wish I had started them sooner while she was in better health! I highly recommend them. Robin, daughter

I was in need of a new primary care provider, because the practice I have been going to for years…read morehas closed. I saw Dr. Amrit Manes and she is great! Very patient and kind. Very professional and CLEAN office. Nice and friendly staff. I am hard to please, and I AM PLEASED!

This maybe a great Dr, but the fact she kept me waiting in exam room for 30 min with no…read moreexplanation, only to find out later she was in her office is in excusable. Should i ever do that to my customer, i would expect never to hear from them again. Yet Drs all over, and obviously this one, think their time is somehow much more precious than the rest of us. If you ever show up 5 min late to a Dr appt, they certainly let you know it, usually by keeping you waiting much longer. Yet when they keep you waiting for 30 min for no reason, they expect that you will just happily wait. We all have jobs and appts to keep. Drs need to learn that they are not the most important people on the planet and that others too have lives.

Golden Harmony has pretty much taken over the market for companion care. Companion care is a level…read moreof care for elders who are independent, but could use some company, getting out of their homes for a drive or an errand, joining them with their activities, and when matched up with the correct client and companion, your parent or other elder relative, are very likely to make a friend for life. Many of their clients seem to be located in the various senior communities where they do have many activities for socializing, five star dining and lovely rooms or apartment apartments If I were going to trust any of the companies in this area, with my elder parent or Other, this would be the company I would choose They seem to be the best organized, extremely friendly on the phone, and take the client match with the companion seriously. If the elder client does not feel like things are working out with their companion, they are free to speak to the company and ask for someone else. Having dealt with other companies, they tend to want to push you into a higher level of care that may not be needed. The great thing about elder care and companion roles are that you've already established a relationship with the company, you've come to trust the company, and if you do need to move to a next level of care, stay assisted-living, you already know the company and your companion may also be able to join you in an assisted-living community I'm forgetting to mention there are caregivers who are CNA's, and highly experienced RNs, who oversee the programs. Best wishes to you and your elders.

Working for Golden Harmony Home Care has been one of the most rewarding experiences of my career…read more From day one, I felt genuinely supported by both management and the office staff who are all approachable, responsive, and truly value employee input, which makes a meaningful difference in day-to-day work life. What stands out most is the company's commitment to both patients and staff. They prioritize high-quality patient care while also ensuring employees have the tools, training, and flexibility needed to succeed. Scheduling is handled thoughtfully, with a clear respect for work-life balance--something that's rare in healthcare. One of the most rewarding parts of the job is working with the clients I've been matched with. I enjoy hearing their stories, learning about their lives, and building meaningful personal connections with them. Overall, this is an excellent place to work if you're passionate about providing compassionate care and want to be part of a supportive, professional environment. I highly recommend it to anyone considering a career in home health!