Deceptive business practices! Promise services they don't have the staff for then charge you more…read morethan stated. My grandmother was left without a caregiver. I asked for management to call me back and haven't heard from anyone 3 days later.

Words cannot express how cherished our family experience with Visiting Angels has been. When…read moreGrandma reached the point where she was needing 24-7 care, and Mom (her caregiver) desperately needed sleep, we didn't know what to do. Acting on a recommendation, I called Visiting Angels and talked to Stacey. As a result, help came fast in the form of indeed, a visiting angel. The way they operated was Stacey and Nurse Mary visited with Mom and Grandma to assess what was needed. Night-time help was what Mom was desperate for and Stacey offered up another Stacey who was the most incredible visiting angel. Grandma loved her from the first night. They bonded immediately. We never thought Grandma would be so comfortable with a non-family member caring for her, but I could only relieve Mom so much as I work full-time. Caregiver Stacey would come on-time as scheduled, and be johnny-on-the-spot (as Grandma put it) when Grandma called out for her all night long (which was often). There were times during this period of time where I was desperately seeking advice on how to ease Grandma's suffering. I called Manager Stacey who is the world's best listener, and also talked with Nurse Mary who is full of knowledge and compassion. I'm telling you, these folks care. Fast forward to a little over a month later and Grandma is no longer with us. I was awed that Visiting Angel Stacey not only came to the Memorial Service, but brought a thoughtful gift and heartfelt card. So if you're wondering who to trust to care for someone you love, know there are indeed angels out there. Ones that will visit and care for your loved one as only you can. Yes you will pay for this. Some might say it's not cheap. I say for what they're worth we couldn't pay enough. Stacey, Mary, the other Stacey...our family thanks all of you from the bottom of our hearts!

I was scheduled for outpatient surgery in Durham. My friend was lined up to take me, but just in…read morecase she wasn't able to, I called Seniors Helping Seniors to find out if they offered rides, etc. Just information gathering In the next breath, I was told "Dee" would come by to meet me. At first, it seemed odd, but then thought I guess they want to confirm that I am who I say I am. Friday morning Dee arrived. Sat herself down and started talking and talking (mostly about herself). After about 90 minutes, I was totally confused and told her I had to leave for a doctor's appt. She was surprised I hadn't been told it was a 2 hour meeting. Dee hurriedly gave me some forms to complete so I questioned her several times if I was signing up for anything. She assured me no! Then, because I had to leave, she said she would stop by for financial info. Now it is definitely seeming weird. Well, here she comes the next day and wants my bank account info. Long story short: Around 4:00 pm, 15 days from my surgery I get a text asking for the name and number of my surgeon. I was shocked!!! I explained I never requested service: I had to be in Durham by 6 am and yet they had me scheduled for 8-5 care at $42/hr. (I'm sure there was a method to their madness, waiting until almost the close of business to contact me. If I hadn't seen that text late on the 15th day, they would have taken the full amount for 9 hours at $42 an hour from my bank account. They tried to scam me out of a huge amount of money, plus considering they have no medical credits, why did they want to talk to a very busy surgeon? I then emailed the head of the agency: no response: which told me a lot about them. I am now going to contact the agency that licenses them. They should not be allowed to be in business. PLEASE DO NOT LET THIS HAPPEN TO YOU!!! signed: 'Disgusted'

My Mom fell 3 times last year and it was apparent I needed to check in with her almost daily at her…read moreapt. A friend told me about SHS and they were a God-send! I appreciated that they didn't require a 4hr minimum like most other places. I just needed a couple of hrs 3 days a wk to give me a break. The 2 caregivers we had were wonderful and my Mom looked forward to them coming. I especially loved the website where I could check to see what she had eaten and what they had done. That was a great help. The owner, Kathy, was wonderful to work with as well. Unfortunately my mom needed more help after a hospital stay and we had to go to a nursing facility. I sure wish I had started them sooner while she was in better health! I highly recommend them. Robin, daughter

Most of the staff is nice, however, there are a few very disruptive and missing things about this…read morefacility: They use walkie talkie devices throughout the entire facility that are extremely loud - non-stop; it is absolutely ridiculous and unnecessary. I don't know how the residents sleep, or think for that matter. While the resident dog is cute, there are occasions it barks a bit too much. For as much as one has to pay here, the only inside outlets are the lobby and the dining room. There is no library or crafts room - pretty disappointing. It seems these would be basic things for a place like this to have. Bottom line, residents appear very bored and have nothing but the 4 walls in their room and meal time. Overall, really disappointing for an assisted living experience.

If I could give zero stars I would. Leadership is…read morenonexistent. Staff do the best they can but they are getting no training. Management within facility takes no responsibility for anything. Executive director has been in place for over a year but we've never seen her. If your loved one is on hospice, they are the ones who you will get comfort meds from but don't expect them to be on your loved one's schedule and making an effort to truly keep them comfortable.....one med tech for entire facility means you will wait...and wait..and wait. Management won't come by to check on family - but they will argue with you if you try to ask questions about why your loved ones is sleeping directly on mattress (no sheet) or why they are wearing same clothes for 3 days or why they are going to instruct staff to bring food to room even though loved one hasn't been alert or awake for 3 days. They just hide in their office and don't answer calls for help from staff. They simply don't care and can't be bothered. If your loved one is in memory care, you can not come and go freely...you are at their mercy because they are the only ones who have access code for those areas. It's like your loved one is in jail and even though you are paying for the facility, you have no rights. If you have any other choice, don't choose this facility. Ever.

My mother has been taking my father here for approximately six months. My father has Alzheimer's,…read moreand has done really well there as they are so welcoming. They are warm and loving and go out of their way make it fun for the people there. My mom has absolutely loved it. I highly recommend this facility for your loved ones.

This franchise in Raleigh NC address 2245 Gateway place 27607 she is a phony she looks for the…read moreworst in some of the employees and favor others, she never turn down a client no matter the sisuation with them being that it is bed ridden, psychotic, as some has been, some have diseases and mental impairments that the caregiver and PCA are not equipped nor trained medically to handle, the owner Marshall throws her workers under the bus and sticks them with any clients to deal with as long as it mean that she gets to make more money by not turning down a single client no matter their medical sisuation, there has been so many injuries at that facility Sarah care Lake boon trail and The owner Marshall covers it all up and ask that her workers do the same oh yes she tells them what to say and how to handle these injuries with the family members, There have been many family members removing their relatives out the care of Sarah care Lake Boone trails because of all the cover up and injuries sustained in the facility, even the workers at the facility gets fed up and not take care of the clients as necessary like they should, it even becomes too much for then at times to the point where they say to one another that they will leave the clients with poop on them, and that's what happens some of the clients go home poop and smelly like urine, The owner Marshall only cares about money the more clients she can keep squeezing in the door the better for her, the place has been over Crowed a lot so much so that she comes down hard on the workers to do everything becomes too much to do and tend to all at once, exspecially when it comes to toilets and changing diapers, This is one place would not recommend my friends nor family to bring their relatives to, i see too much go on here at this place and it is not a pretty site in fact it discussing, and a disgrace

The Rocky Mount office is an unprofessional office and needs to be audited immediately!…read more Justice called me, interviewed me telephonically, told me I'd be going to a class (even though I had skills) soon, and that she'd call me. 2 weeks later, I called her, only to find out that the class started YESTERDAY! The Rocky Mount office doesn't know how to treat its applicants nor employees, so I truly understand the patients' awful reviews on GlassDoor and Yelp!

You would think that a home health company would be doing all they can to take care of the people…read morewho are taking care of their patients. Million/billion dollar company and they pay employees crumbs . Changes schedules at last minute leaving patients often without care. The few good employees they have: they take extreme measures to make it hard for them to be able to make a true living or difference for patients. Do not hire them!

They are unreachable. On hold for a long time. And my place in the cue keeps being reset.read more

From the owner: We are a local, non-franchise home care agency. Founded in 2000, we have providing care to our…read morelocal seniors for almost 20 years. Client driven care is our specialty. We provide personal care services (bathing, dressing, meal prep, ambulation assistance) in addition to companions/sitters. We provided transportation to and from appointments or errands, to allow you to enjoy your usual quality of life while ageing in place.

Best haircut ever!! I was initially nervous to go in the first time and turn my bob into a pixie…read more I've now been back for a trim (and again) best haircut ever! I highly recommend Kyle, he gave me an awesome haircut.

Does this look like platinum??!!! Called the salon beyond the 14 day guarantee…read more Said I could come back for a consultation so that they could charge me even more money to correct their botch job. Stylists, LISTEN TO YOUR CLIENTS!!! Blonde does not mean platinum.

My dad was in the hospital with Heart Failure and Senior Helpers was aware of this but they still…read moresent someone to the house even though we were not there and they knew of the situation. They charged us for the day because they said we didn't cancel the caregiver but they knew he was in hospital. They also charged us for an amount of hours that we have never used for my dad for an any given day. Below is the nice email I sent to owner, Ryan Murray and after multiple calls and emails, I still have not received a call back nor email and it has been several months. So disappointed in the level of professionalism . It's not even about the money at this point, it is the lack of care and respect as I have never experienced an owner or organization not communicating with their customers. I am in the customer service business myself and I would never treat my customers like this even if I felt they were wrong. ------------------------------------------------ Dear Ryan- I'm reaching out because I'm genuinely concerned about how long it has taken to hear back from you. This isn't the level of communication I expect, especially as a customer. You also know that we have never had anyone here for seven hours straight. I can understand being charged for our usual three to four hours, but seven hours has never happened and doesn't feel reasonable. I want to be fair, and I'm sorry this situation has become so frustrating, but communication is a basic expectation. Responding to calls and messages is the first step in good customer service. I work in this field myself, and I would never leave a customer without a response, regardless of the situation. It's simply not professional, and it feels like you're not acknowledging how concerning this is from our side. ---------------------------------------------- Again, Ryan Murray, never responded to the above email. Ryan, you have to do better than this going forward if you want to have a business in the future. This market is too competitive to not act kind and professional.

I have been using the same Senior Helpers now for the last 14 months. As I am in a wheelchair…read morealmost full time, I have needed additional help in my home just to give my wonderful husband a break from being a full time caregiver. I use the helper 2 times a week for 4 hours each time. This lovely person, Natacia, has been an additional light in my day. We have so many similarities in our personalities, that I couldn't believe my good fortune to welcome her into my life twice a week. She has been such a positive influence, she has been able to help get me to doctors appointments, to swim at my local pool for exercise, assists me with bathing, grocery shopping, cooking, and has meticulously changed the linens on my bed every week. I can't say enough about the caliber of the staff at Senior Helpers. When my husband was too ill to care for me, Senior Helpers was easily available to step in for a few days to help out, until he was better. We are happily living independently in our apartment. We travel (cancel when we need to) and occasionally adjust our schedule with them and they always accommodate. We feel the additional help is well worth the expense so we both get what we need.