My mom was in this facility and is now moving out due to the complete lack of care provided,…read moreespecially considering the cost. For over $6,000 a month, you would expect a certain standard of service they claim to provide--but that could not be further from reality. My mom entered with dementia that was still mild; she was independent and did not need memory care. We paid for a room, cleaning service, and medication dispensing. Yet her room was consistently dark, dingy, and NEVER cleaned. The entire facility often smelled of urine. After repeated complaints about the filth, nothing changed--I eventually bought my own supplies and cleaned her room and bathroom myself. Even worse, as my mom's dementia progressed, the staff NEVER communicated with us about her episodes or what was happening. How can a facility responsible for people's loved ones fail to notify families about their care and wellbeing? For the cost charged and the level of neglect received, this facility is unacceptable. DO NOT send your loved ones here.

Small and homey compared to other places I've visited which is the reason I selected this for my…read moremom. She gets to know the staff and familiarity is beneficial for her. It's comparable in costs and services to other local places. Good responses to needs and family members' requests. The billing and paperwork processes are not modern nor online but manageable. Private rooms for residents are like large hotel rooms. Planned events are very good. Transportation is included but scheduling is required. Outings are nice and seem well planned.

Top notch service Valet parking and very friendly staff . Always nice to visit this amazing facilityread more

when it comes to in house provider, thet only have 1 nurse practitioner that has very poor bedside…read moremanners. very expensive

We love Abbotswood in Raleigh. It's the perfect place for able body adults who want to live…read moreindependent lives. The staff is super friendly and easy to interact with if we have any questions. My mom enjoys her apartment and raves about the food and all the fun activities they plan. Highly recommend!!

I started working here 6 months ago and am truely amazed at how nice it is, and I'm not really…read morerefering to the decor. The staff are amazing people who seem to really do what they love, i.e. prepare and serve excellent food, clean and maintain rooms, provide wellness programs and support, and look for ways to support independence and provide care for people they really care about. It's not a fancy as some places, but it may be the nicest one around.

My visit to Magnolia Glen was great. My mother lives there and I enjoy going to visit her…read more Thank you for taking care of my mom! Meri Sherson

I visited to do a Catholic Communion service. The residents who participated seemed to be grateful…read moreto be there and told me there was always help when they needed it. The areas I was in appeared clean and safe and well maintained. i would consider Magnolia Glen for my own future needs.

My mother-in-law stayed at Spring Arbor, Raleigh NC from 2012 to 2014. Now, my mother is in the…read moreplace that my wife's mother was as far as mentally when we decided to place her mother here. My mother has Alzheimer's disease and we want to transport her from her home in Southern Pines to where we live here in Raleigh. I immediately thought of Spring Arbor as the place for her to go. My mother-in-law got such great treatment and loving care and that's what I want my mother to receive. It's hard enough making that hard decision to place her in a facility. I just want her to go to a place that I know will care for her the same way that I would.

The staff at spring arbor--particularly those in the memory care unit--are some of the nicest, most…read morecompassionate people I have met. My family had experience with three different facilities and the care, concern, and communication that I saw from spring arbor staff was top notch. The facilities are clean and the staff is incredibly professional. My grandmother recently passed and the staff went to extraordinary measures to provide her comfort and showed such generosity of time and spirit to my family in a very difficult time. Truly, they made our experience as positive and low stress as it possibly could have been--I am so thankful my family was able to entrust my grandmother to their care.

I wish I had read these reviews before I booked. Food was bad as was care. Therapy 3 days a week…read morewas good.

My father was a patient here and the facility is horrible. Staff is slow and has plenty of…read moreattitude. If you have a choice go elsewhere. Never saw a single DR the entire 14 days, and they didn't want to do specialist recommended testing. PT / OT are good when they show up. They don't respect their own schedule. Meals are not good for diabetics and they don't do a good job of checking who has eaten and who hasn't. Understaffed and not bathing or showering unless you stay on top of things. Not the place for a patient who is without family support.UNC should be ashamed of this facility!

This is nothing more than a facility to house your senior family member. I am horrified by the…read moreexperience I had living at this facility over three months ago. The building is beautiful and the food is quite good if that is all you care about. However the dining room manager regularly belittles the clients and even yells at them if they step out of line. The final straw for me was the need to go to the ED. This was because they keep the halls so hot I developed heat exhaustion while going back and forth to the laundry room. I was accosted the week before leaving (I had planned to give thirty days notice but forced to do otherwise) by the sales manager in the most unprofessional manner because I owed $200.00 for the month. Trust me this was not a lot of money. This person came blasting through my apartment door with at least one gentleman (I use this term loosely) and she was extremely belligerent and unprofessional. Rather than asking me or inviting me to meet with her in the office for a discussion it was a full on onslaught of my character and left me emotionally distraught. Two comments just made me shake my head as I was referred to as a free loader and then questioned how I could be fully disabled and drive. This in my opinion not only demonstrates her ignorance of disabilities but in some ways potential discrimination. At a minimum very low tolerance for folks who may be functioning at a slower pace. This is prevalent throughout. There are some wonderful employees that I enjoyed and I will miss them, but I believe my walker and I will find a much better fit elsewhere. Such a shame I was developing some nice friendships.

Our First Wedding Anniversary A Note of Thanks from Pat and…read moreJune Cheek Simpson June and I just want everyone to know how grateful and thankful we were for Food and Dietary Director Charlie Banks (C.B.) and his staff's fabulous treatment of us on Sunday evening, May 21, 2023. Just a couple of days before that I had mentioned to C.B. in passing that Sunday marked our first wedding anniversary. As you know, we were married right here in the dining room a year ago. We will never forget C.B.'s wonderful food and service at our reception that day. Fast forward one year later to this Sunday evening: food server Mary Saseen asked us at lunch-time to be at a certain dining room table at 3:30 pm. We knew that something was up so we indeed arrived on time. Lo and behold, Mary, assisted by Imani Kelly and Jamaul Bible, brought forward a wonderful round wedding anniversary cake with three candles. She got the crowd to say "Happy Anniversary" as June blew out the candles. It was a wonderful cake (and wonderful prime rib) and we had a wonderful time! I pray for C.B. and his staff every day, asking God to grant them the gifts of "helps", the gift of patience, and the gift of love. God granted all three prayers last Sunday night. June and I would like to thank them from the bottom of our hearts. May they all have one blessed day after another!

Mom has been living at BH Assisted Living on Falls Church Rd for 3 1/2 years. This review is…read moreunsolicited. I'm just filled with gratitude for their caring and their competence over the years. Mom's dementia and physical needs have grown, but their care has only risen to meet her needs. I trust them completely. If I have had any requests, they have happily complied. "Word to the wise" ; Its a huge thing to have no regrets about where you placed your parents.

From the owner: We are a Family Care Home that serves only six residents at a time. With 1/3 caregiver/resident…read moreratio, we are able to provide close supervision an 1-to-1 care, focusing on the individual needs of our clients. The payment rate $5,500-6,000 and it is all inclusive and flat. There are no "moving in" or other types of additional fees. We are a private pay facility, but Long Term Care Insurance and VA Aid and Attendance covers these cost.