If I could give this facility 0 stars, I would.
Three years ago, I left a review detailing serious concerns about the care my family member was receiving. Unfortunately, I am updating this review because the problems have not stopped. They are still ongoing.
My family has spent years documenting incidents, taking photographs, keeping written notes, and reporting concerns regarding the treatment and care of our loved one. Despite our efforts, we continue to witness neglect, lack of supervision, poor communication, and a failure to provide the level of care residents deserve.
Most recently, my family member suffered a severe wound to his leg. We have photographs and documentation of his condition. Seeing a loved one experience injuries and declining care while entrusted to a facility that is supposed to protect and care for vulnerable individuals is heartbreaking and unacceptable.
Families place their trust in nursing and rehabilitation facilities to provide safe, compassionate, and professional care. Our experience has been the complete opposite. No family should have to constantly worry about whether their loved one is being properly cared for, monitored, cleaned, treated, or protected from preventable harm.
We will continue documenting every incident and reporting our concerns to the appropriate agencies. Residents deserve dignity, respect, and proper medical care. Based on our experience, I cannot recommend this facility to anyone seeking a safe place for their loved one. read more