My grandma was discharged from this facility today. Although I did not visit due to her short time…read morethere (1 week) and my work schedule, my mother had visited everyday. Both my mom and grandma had nothing but good things to say. The staff was attentive and caring. Always smiling. I wanted to specifically say that a nurse assistant named Sherri was stellar. Also Carrie , Dwayne and Jerome. Not only is it rare to find a good place like this, but to even find one good employee. Here there were many. Also my grandma couldn't stop talking about the food. Don't let this place fool you by the looks. My mom said that it looks old and that worried her at first. But it was clean and cared for. Just aging. Do consider this hospital. Awesome work everyone!!!

The physical therapy staff is great. However my mom came from wake med North and has been there 1…read moreweek and no shower One week at wakwmed no shower. So this is 2 weeks of being unclean. My mother says she smells. This treat ment us horrible for a patient with terminal cancer

I am so pleased to have found Miss Solomon and her excellent company. I have been impressed with…read morethe promptness and total professional attitude of this care provider. I am experiencing some serious health challenges which have undermined my independence but I am grateful for the level of care and competence I have received. Essential Living Homecare has earned my trust and respect. I would recommend them highly to anyone. Sincerely, Jim Kibbey 12/21/2020

My step father had been in declining health for a number of years and a decision was made in…read moreJanuary of 2023 to move him into a residential facility for continued care. Renaissance Care Home in Neuse River Village came highly recommended and following in depth research and a long conversation with Ken Ogar, we chose this facility. We have not been disappointed. The love and care that Ken and Rosalie and their staff provided for the remainder of his life was incredible. He was safe and comfortable and all of his needs were seen to with a level of professionalism, love and compassion that never waivered. My mother was able to see him in a home-like setting and to spend time and share meals with him just like the old days., Sadly, he passed away yesterday but we want to make sure everyone knows how happy we have been with RCH from day one.

The staff at RCH really treated my mother with respect and attentiveness. The facility was always…read moreclean and smelled of home cooked meals everyday. My family was instantly at ease, which was even more important with her dementia. We never doubted the care that she was receiving and it allowed us peace of mind as we lived our day to day lives. Furthermore, the families of the other became our family and vice versa. I definitely recommend their care.

ABSOLUTELY THE WORST!!!! It was so bad, I picketed the place on Christmas day for 8 hours…read more They lie, they fudge medical records, they refuse, yes REFUSE to administer meds when the first dose was wasted and they are unclean. There was a soiled bed and they changed the sheets without washing down the mattress. My mother had a bed sore and they refused to document it. They lied and said it was something else but DUke documented it, thank god. Look, you need to run from that place. I mean it!!

This facility was very disappointing and I would not recommend to anyone who wants compassionate…read morecarr for their loved one. My mother was discharged to the facility from the hospital and I was hopeful that her rehabilitation time would include a safety and transparency about her care. The first red flag was that the aid instructed my mother to wear a Depend Undergarment because, "they may not get to you in time tonight". My mother has never wet herself, and indeed the aides warning was correct. My mother wet her self the next day waiting almost 30 minutes for help to the rest room. The second red flag was that the facility had most of the day to prepare for our arrival and make sure that my mother's medication would be available for her evening dose. She arrived at 4pm and did not receive her heart medication until 11:30pm. Third red flag was that I over heard a family member ask our nurse, "What medications did you give my mom this morning?" And our nurse responded with "What we've been giving her." No specifics and not indication of what time the meds were administered. My mother would call me when she was ringing the call button so I witnessed 15-20 minute waits for my mother to get help toileting. I took my mom to a routine primary care visit the day after admission as a follow up to her hospitalization. The facility gave me paperwork with mistakes on the orders, and again no indication of when the medications were given, or current vitals just a repeat of the hospital orders. I was told that my mother would have a care team meeting with physicians, therapists and other care team staff to discuss her care plan 2 days after her arrival. No PHYSICIAN EVER EVALUATED MY MOTHER or showed up to the meeting. I ended up removing my mother 2 days after her admission. My mother called to say that she was coughing and spitting and saw a pink tinge. This was about 1 hour after I left her to run an errand and after I notified the facility in that I was planning to transfer my mother home after the weekend so she would be more comfortable. My mother called for the nurse to show her what was happening and the nurse told my mother that it was simply Tumms. My mother proceeded to explain that she had only taken a Tumms in the morning and that the color of this was closer to pepto than calcium carbonate. Within 20 minutes of telling the nurse my mother felt light heading and started having sharp pains in her stomach. I immediately made my way to the facility which took about 15 minutes. In that time the nurse never responded to the call button. As I arrived the nurse claimed that she had given my mother a Tumms in the afternoon, but my mother was calling me on every Med pass and did not have any meds because they were testing for Covid-19. They stood and watched me pack my mom up as she was moaning in pain. I took her to the emergency department and my mother was diagnosed with a urinary tract infection. God only knows how much pain she would have been in overnight or throughout the week as the staff had no intention of treating her medically.

The Jury is out way too long on this one. My review is mixed because I have received reports about…read moremy mother's progress that seem inconsistent from what I see. My mother has been there one month, and quite frankly, I see little to no progress. I was anxious to get my mother admitted. Now, I am anxious to find her a new home.

Bev P. says the facility is "old but clean". I can't imagine where she was looking to determine the…read morefacility was "clean" - I was afraid to touch anything (the wall by my bed had multiple stains that would have lit up like a Christmas tree if someone shined a UV light on them!), and I wanted to go through a decontamination process after sitting on the toilet seat. As if that wasn't enough, the cockroach colony was huge and most of the nurses were mean and unresponsive and the food was inedible and not consistent with encouraging healing and wellness (one meal was PB&J on white bread, alone). NOBODY should have to endure staying at this place.

I was scheduled for outpatient surgery in Durham. My friend was lined up to take me, but just in…read morecase she wasn't able to, I called Seniors Helping Seniors to find out if they offered rides, etc. Just information gathering In the next breath, I was told "Dee" would come by to meet me. At first, it seemed odd, but then thought I guess they want to confirm that I am who I say I am. Friday morning Dee arrived. Sat herself down and started talking and talking (mostly about herself). After about 90 minutes, I was totally confused and told her I had to leave for a doctor's appt. She was surprised I hadn't been told it was a 2 hour meeting. Dee hurriedly gave me some forms to complete so I questioned her several times if I was signing up for anything. She assured me no! Then, because I had to leave, she said she would stop by for financial info. Now it is definitely seeming weird. Well, here she comes the next day and wants my bank account info. Long story short: Around 4:00 pm, 15 days from my surgery I get a text asking for the name and number of my surgeon. I was shocked!!! I explained I never requested service: I had to be in Durham by 6 am and yet they had me scheduled for 8-5 care at $42/hr. (I'm sure there was a method to their madness, waiting until almost the close of business to contact me. If I hadn't seen that text late on the 15th day, they would have taken the full amount for 9 hours at $42 an hour from my bank account. They tried to scam me out of a huge amount of money, plus considering they have no medical credits, why did they want to talk to a very busy surgeon? I then emailed the head of the agency: no response: which told me a lot about them. I am now going to contact the agency that licenses them. They should not be allowed to be in business. PLEASE DO NOT LET THIS HAPPEN TO YOU!!! signed: 'Disgusted'

My Mom fell 3 times last year and it was apparent I needed to check in with her almost daily at her…read moreapt. A friend told me about SHS and they were a God-send! I appreciated that they didn't require a 4hr minimum like most other places. I just needed a couple of hrs 3 days a wk to give me a break. The 2 caregivers we had were wonderful and my Mom looked forward to them coming. I especially loved the website where I could check to see what she had eaten and what they had done. That was a great help. The owner, Kathy, was wonderful to work with as well. Unfortunately my mom needed more help after a hospital stay and we had to go to a nursing facility. I sure wish I had started them sooner while she was in better health! I highly recommend them. Robin, daughter