TERRIBLE BILLING PRACTICES!!!!…read more One of the first bills I received was shockingly high (It was the first bill we received after 7-8 months of services). I went through the line items and found that they billed me for a service that my son was not receiving. I reached out to the billing department and they acknowledged that there was a billing error and corrected the bill. We switched providers because they were unable to provide services at my son's school. Several months after discontinuing services we received a bill from them for several random dates of service from the past. We expressed our frustration with the delayed bill in September and thought that our account was settled then. To our astonishment, we just received another bill for services rendered 11 MONTHS AGO! My household receives bills from dozens of different providers. These bills arrive within ~30 days of services rendered with the only exception being Raleigh Therapy Services. When billing is delayed by so long it makes it difficult for personal accounting and creates stress and anxiety because amongst several recent medical bills, it is an unexpected expense. I had to spend the entire day yesterday combing through records from RTS and my insurance company to try to understand why I was receiving a claim 11 months after services were rendered and to try to understand if I would be receiving any future bills (which there are still 2 more claims that haven't been processed). I have worked as a health care provider billing insurance for medical services as well as my current position at a medical software billing company. I understand that insurance issues can be very frustrating and sometimes take several phone calls to resolve. The provider we switched to, K&M Therapeutics, billed for the same service (plus a new one) and we received bills monthly starting 30 days from service and they were billing the same insurance companies. It seems like they need to hire an adjudication claims specialist to have someone dedicated to trouble shooting these issues so that they can be resolved in a timely manner. My son really liked the therapists at RTS..... this is just a billing inefficiency issue leading to a poor customer experience. I believe it can be fixed if they want to put the effort into trying to.

Our son has worked with two therapists at Raleigh Therapy Services - one for speech and one for…read morewriting. Both of his therapists are wonderful. The therapists meet him at his school during regular school hours, which saves us a lot of hassle and time. Our son loves seeing his therapists. He has had such a positive experience. The improvement in his speech is remarkable, and he has gone from hating holding any writing instrument to drawing, coloring, and practicing letters and numbers. Amazing! We are so grateful for all Raleigh Therapy Services has done for our son.

I Left With a Punctured Lung and Little Accountability... Please read before you seek care there…read more I underwent what I believed were routine trigger point injections, and what followed was one of the most frightening medical experiences of my life. Immediately after the procedure, I developed symptoms that ultimately led to the diagnosis of a punctured lung (pneumothorax). I required emergency treatment, hospitalization, and placement of a chest tube. I experienced significant pain, difficulty taking deep breaths, missed work, and weeks of recovery from an injury that never should have occurred during what was presented as a relatively straightforward procedure. What has been equally disappointing is how the practice handled the situation afterward. Rather than accepting meaningful responsibility or attempting to make things right, I received what amounted to an apology accompanied by statements that the procedure was performed within the standard of care. Their position was essentially that complications can happen, and therefore no further action was warranted. In my case, I was never informed that a punctured lung was a risk of the trigger point injections I received. Had I understood that risk, I would have asked additional questions before consenting. Patients deserve informed consent that is specific to the procedure actually being performed. While the practice stated they reviewed my case and even identified opportunities to improve their documentation and procedural processes, those acknowledgments have done nothing to address the physical pain, emotional distress, lost income, and disruption this complication caused. Mistakes and complications can occur in medicine. What defines a practice is how it responds when they do. I expected accountability, transparency, and a sincere effort to resolve the situation fairly. Instead, I was left feeling that protecting the practice was more important than caring for the patient who was harmed. I hope future patients never experience what I did, and I hope the practice follows through on whatever changes they identified during their internal review. My experience, however, left me deeply disappointed and without confidence that patients are truly supported when serious complications occur.

I saw another Dr. there that left the practice. That one was great - listened, gave you time,…read moreanswered questions, patient, etc. Because my Dr. had left, I had to see Dr. Singh. It was really bad. He acts all nice, but he is impatient and doesn't want to be bothered with questions. I asked him THREE questions and he said to me "I think you just like asking questions." To his credit he did text me to apologize. But honestly I've never experienced that level of rude before. Not only that, but he gave zero information about what to expect after my injection. Like, I did not know my face would completely flush red like a sunburn and I was going to get much worse for awhile. I did go back once more and was sorry I did. He told me "I'm not passing you off" but that is exactly what he did - sent me to 2 other doctors and spent maybe 7 minutes with me. Really disappointed in this experience with Dr. Singh. Waste of money and time.

We used Caregivers 24/7 to support my mom while she was getting up to full strength after a…read morehospital stay. This company is so incredible and I'm so thankful for them. They came to her room at Duke before she was discharged for the assessment and from the first moment, we knew we had made the right decision. All of the office staff were very kind and did a great job making my mom feel supported during her recovery. I cannot recommend them highly enough!

Love the care I received for my mom great team my mom care was top notch service was outstandingread more

Even in a small town like Zebulon, they have amazing Doctors. One of whom is Dr. Dean Blakey MD…read more He's very professional and once the Dr.s visit are almost done. He still takes time to chat with me on what's new going in my life, my family, etc. Because of this, it lessons any anxiety He's great and funny to talk to. As a doctor, he definitely knows his stuff! Also the medical staff are also awesome! They know your name and treat you like family. If I ever need help, I call them and they are ways wiling to help. I really appreciate everyone in the office and the help they always provide me with. I would definitely recommend this specific doctor!

They seemed to have great reviews and a professional website, but I was never even able to get…read morescheduled. They don't check voicemail, they don't return calls, then finally after over a month, I received a call during Christmas week (waking me up on my first off day, but I was happy to run downstairs to get my insurance at first), and when she found out I was hoping for a Saturday appointment due to work, she was frustrated as, after a long hold, she couldn't reach the "girl who works Saturdays and hadn't given her the January hours yet". I have her name, but not posting here. I told her I was willing to wait (I mean, my shoulder may actually heal on it's own at this point and I'm definitely moving my orthopedic doc appt out since I've been unable to schedule) or I could call her directly and she became angry and hung up on me. Frustrating as I literally waited a month to even try to schedule as I was busy and had already done what I thought was my research so didn't want to start over researching other PT locations further away from where I live...but now, I am!

My husband and I use this location for all our Physical Therapy needs. The staff is friendly and…read morewilling to explain your treatment if you gave any questions. They are careful about disinfecting surfaces and equipment between patients which I appreciate. Making appointments is easy and they will work with you on it where possible.

Dr. Anna is a magician! I have been getting chiropractic treatments for decades and she is truly…read morespecial. She understands the way the body functions better than anyone I've ever met. She works quickly, efficiently and gets you moving and feeling better in a shockingly short period of time. I leave the office feeling better every single time I see her. Her work using Applied Kinesiology is a game changer. If you're on the fence, go for it. It's worth every penny!

I moved from San Francisco 3 years ago, and I was concerned I wouldn't find the same quality of…read morecare Dr. Rick has exceeded my wildest expectations. His knowledge, his compassion, his dedication to continued professional development all contribute to an excellenr patient experience. I've been a chiropractic patient for 50 years and Dr. Rick is BY FAR the best I've ever had! ​

Best chiropractor team ever!! I would recommend Team Chiropractic to anyone who needs chiropractic…read morecare! Carol E.

Dr. s and staff are so nice and they remember each time patients name. Make me feel good that I'm…read morepart of the family!