Inetta and the team she organized has provided wonderful care for my wife's parents. She started…read morepart time when they needed some assistance and for the past year transitioned to 24/7 in-house care. She provides professional personal care for my chair-bound father in-law, interfaces with the hospice nurses, medicates, cooks, cleans, and is a wonderful companion. Other members of her team cover days that Inetta cannot be there. A Seniors Comfort, and especially Inetta, are a godsend and have our total trust.

From the owner: A Seniors Comfortread more

Attentive and Very nice! Appreciated the care given. Was able to take loved one for 2 follow up…read moreappointments.

From the owner: With over 30 years combined experience in the Healthcare and Automotive industry we are focused on…read morethe family/customer experience. Meeting you, where you are, to provide our services...with a smile!

I had my 3rd hip surgery in September and required home PT and OT during my recovery. I was blessed…read moreto have Marvin (PT) and Taylor (OT) assigned to my case. Caring, patient, supportive and professional, they were a pleasure to work with and made a huge difference in my recovery. I would recommend them to anyone who needed home medical support like I did. (and my dogs liked them too! That says a lot!)

Brightstar Care of Cary has been a huge blessing to my family and I. They provide 24 hour care to…read moremy parents and it gives my siblings and I the peace of mind we need knowing they are being cared for so wonderfully! Stacey, Marisa and April are a great team and they make our family truly feel cared about! We have also had consistent caregivers which has made it so seamless and my parents have adapted really well!

My mom passed away at Transitions. Everyone we worked with was kind and compassionate. Volunteers…read morecame in with a dog, to sing, and one even offered a Reiki session, which was something my mom had offered to others years ago. My mom's passing was gentle and peaceful. The staff was kind and respectful.

What I've come to understand about hospice orgs is that they seem to attract nurses who may be…read moreburned out from other jobs. This results in transactional care, checking off boxes to comply with Medicare but a lack of genuine compassion for the patient. (hospice enrollment recommendations below) Hospice affords more normal hours than working at a hospital. However, the trade off is probably that the nurses may have to drive 100 miles a day all over the county to serve patients. It's a crap shoot when it comes to the nurse case manager (weekly nurse) you get based on when you enroll in hospice care. And it's a crap shoot for the nurses too, who gets assigned to them. (see #4 below) Transitions was recommended to me by someone I trusted. I didn't know what I didn't know but my initial instinct during the first transaction with the intake nurse seemed off to me. She didn't listen, was not paying attention to what I said (about my Mom's care needs) and not educating us on how we should be looking at the whole hospice experience, especially medication management. We lasted a month and a half before I went to another company. The whole point of hospice is having continuity of care. The nurse case manager kept scheduling other nurses to come in her place which consequently caused us to have to orient a new nurse almost every week. Recommendations for Hospice Enrollment and Ongoing Management 1) Trust your instincts if your first interactions with the hospice org aren't stellar. Unless your family member is very close to death you probably have time to interview another company. 2) How medication is administration is explained and distributed (by mail or pharmacy pick up) is critical. 3) Understand that the first several intake people who call or visit may not be the regular providers you will be seeing. They have to check boxes for Medicare so they may only be marginally helpful. 4) The Clinical Manager who manages schedules and nurse performance is THE most critical role in the process. This person MUST be a great problem-solver, compassionate, caring, understanding and a good listener. Spend time up front describing your loved one's personality, likes and dislikes to hopefully get the best match possible nurse case manager (weekly nurse). 5) Once you get through the initial process, if you don't like the hospice care you're getting it's fairly easy to transition to another company (assuming you have POA for your loved one). 6) Make sure your POA and Healthcare POA are updated. If you had documents drafted years ago, they may not be specific enough for today's requirements. 7) If you have a life alert system you can give the hospice company number to the life alert system company so 9-1-1 won't get called in an emergency. 8) LPN's have more authority with medications than RN's but Medicare requires RN's to visit at least once every other week. 9) Hospice nurses understand that the closer to the end of life someone is, the less interested in eating they will be. Also, people at the end of life will sleep more. So keep track of eating and sleeping because the nurses will be most interested in that in addition to pain management. 10) Document changes in health in advance of nurse visits even if it's jotting small notes on a calendar because over time all the days blend together.

A couple of months have now passed since my 98 year old mother passed and I can write about the…read morelast year and days of her life without falling apart. I know I express the sentiments of my entire family when I say that if you are seeking care for your elderly parent ... consider this firm. My mom (Mim) lived alone and independently in the family home until just the last few months of her life. At 97 she "allowed" us to send in a caregiver in the early morning and the late afternoon. We met with several agencies in the area and she immediately chose Touched by Angels ... primarily because during the interview sessions with Pam Parrot, Mim was the person to whom Pam directed her conversations ... not me ... not my sister or brother. We were blessed in that Mim was still "sharp as a tack" so this made it possible ... but so often, family members and agencies will talk over the elderly and make decisions which they feel are best. This was not the case with Pam. The caregivers who were selected to work with Mim were handpicked by Pam who talked enough with Mim to know her interests and hobbies. They quickly became more than just helpers ... they became dear and trusted friends. On the day Mim took a big downturn and it was discovered that her doctor was out of the country, Pam was there helping me make that tough decision to transfer her to the hospital. Then on what was surely the hardest day of my life when the hospital transferred Mim to a nursing home, who showed up for moral support ... Pam Parrot. It's important to note that the weatherman was calling for extreme weather that morning (sleet, snow possible tornadoes). Each of Mim's caregivers visited her and called constantly to check on her well being. All went above and beyond what was written in their job descriptions. I will never forget this and I wholeheartedly offer my recommendation for this firm and the people who work there. They are the Angels when you need them!

Touched By Angels was a wonderful solution to provide help to my aging parents. They were still…read moreable to stay at home but needed companionship, cleaning services, personal care help and transportation. The agency found a care giver right away and made the process very easy for me as the daughter. When a crisis arose and we needed more services Touched by Angels was there to help. I was always comfortable with them in my parents home.

After my broken hip and torn abductor muscles I had home care through Kindred. I had a registered…read morenurse, a physical therapist, and an occupational therapist. They were all excellent...they were very professional and also kind and compassionate. If I ever need this kind of care again I would definitely call Kindred.

A good company to work for. They care about staff and clients alike. I've been with them for many…read moreyears as a part time employee and am satisfied.

Ruth Washington has been with us 4 days a week for 2 1/2 years. Home care ---She is the best.read more

I called on a Thursday morning to inquire about home aide for my mother. after being transferred 3…read moretimes to get to the right person, they told me they would have the nurse call to schedule an assessment. When i did not hear from anyone after 24 hours, i called again that Friday afternoon and again was told they would contact the nurse and remind them to call. 24 hours later, I still have yet to hear from anyone. When and if someone does call, i would never use this agency based on the customer service i have already experienced.

I am working with PHC Home Health Cary location for 4 years as PCA and love my patients as my own…read morefamily. I highly recommended our company if your looking for kind, caring and professional stuff. Affordable family care services and definitely a great company to work for.