Preferred choice was recommended to me by Sun City Mechanical. This restoration company worked with the plumber, and also my insurance company. I had major damage from a bad leak under my sink. Preferred choice replaced the vanity wood cabinet, marble countertop, fixed and replaced drywall. Removed and put back the toilet. Painted the entire bathroom walls and ceiling. The insurance covered the majority of it, however I did purchase new Fossett handles. Good job went well. I would recommend preferred choice. All of the work crew knew each line of expertise they were assigned to from drywall to cabinetry, painting, and update plumbing. I would recommend preferred choice. And should I ever have the need, I would contact this restoration company again. read more

Preferred Choice Restoration - My new vanity and marble top. Nice job preferred choice restoration - Damage Restoration Near Me - Gilbert, Arizona

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This company was recommended by one of these places that recommend services...cant remember which one. This guy came out within a couple of hours (should have been a clue). He had no idea why we had a musty smell in one of our bedrooms. Plus ..we had to tell him what he probably needed to do. The worst part was he barely spoke english...I could not understand him. He could not answer any questions...all he wanted was money. It was 75$ just to come out and he went up in the attic ...he did not want to but we insisted. Then he said he saw no mold...we think that is what he said. Then he charged us 275$ for an air quality inspection. I asked him if it showed mold.how would they treat. We never got an answer. It was one of the worst experiences with a contract co I have ever had. We received a report and once again we got this person who we could never understand again. Stay way from this company they are there to rip you off and not solve your problem. They come up with something and charge you again and again. read more

I can't say enough how amazing these guys are! Pete, Sean, and Chris, have been taking such great care of us. And keeping us up to date on everything. I really appreciate their hard work! read more

We had a sewage line backup and four of our rooms got flooded. Preferred Choice Restoration came out SAME DAY after the plumber and started working on it. They cleaned up the water damage, including cutting out the drywall and baseboards and treated the frame with an antimicrobial spray. They brought in the fans and the drying process took a couple days. Then I spoke to a manager, Vince (who was amazing), who sent in Angel to restore our home to its original condition. I have to say, it looks better now than it did before the flooding! Angel's attention to detail was amazing and he treated our home like it were his own. He made sure dust and paint didn't get everywhere by covering the workspace in plastic. He matched the texture of the drywall exactly and the paint is perfect. The baseboards are perfect. The bathroom was put back together perfectly. Angel took his time and made sure it was all done right. THANK YOU! I hope this never happens to us again, but if it does, I will be calling this company. read more

The response to the water damage was prompt and taken care of quickly and efficiently. However, when it came time for the quote for restoration, is when the company did not perform well. The specialist handling the quote process was very new and inexperienced and not only could not get an accurate quote done, but was VERY poor at communication and up0holding commitments. Due to his poor performance this delayed the start date for the restoration process. The contractor overseeing the restoration was a very good communicator; however his plaster and texture person did a good job but was very messy. The painter was not good, took 3 trips to do an acceptable job. The plumber and cabinet guys were awesome and did a great job, great communicators, professional and great work. Thank you read more

I don't think I'm a picky customer but maybe I am. I fired my original restoration company because they were not responsive to my needs. I was already sour on all restoration companies when I called Preferred Choice, but I am super glad that I did call them. They (Preferred Choice and their partner Power House Construction) were extremely responsive. The day after I called I already was being visited by their loss estimator who not only assessed the loss I had, but gave me a copy to give my insurance company the same day. This is exactly what I had been trying to get my previous restoration company to do for at least 7 weeks. I won't disclose who they were but their name rhymes with 'Padams Pisaster and Pecovery'. The general contractor of Preferred Choice is Power House Construction and started work on my place immediately -which was a huge project. I was out in a hotel for at least 5 months while repairs were being done and Power House brought in all kinds of experts and specialists for the specific tasks needed. I had special floor tile so I needed tile experts. I had special plumbing needs so I needed plumbing experts to problem solve. I want to stress that my restoration project demanded a lot of attention from various construction groups and Prefered Choice/Power House delivered beyond what was needed. I felt very lucky to be with them. Prior to my loss (septic backup throughout house) I was renovating and they helped me figure out how to strategically combine my renovation with my restoration while within the allowances of insurance coverage. I have only good things to report and I highly recommend this company. read more

I wanted to take a moment to recognize Preferred Choice Restoration, specifically Jake & Jake, for their work at our Scottsdale property. They had the responsibility of the demo work, the execution of the drying process, plus mitigation of the other types of damage that can come from sitting water. I can attest to steadfast work effort put forth by Jake & Jake as well as their attention to the cleanup process which you can bet would have been a ginormous mess were it not for their attention to detail, treating my garage as if it were their own. Thanks guys, and thanks Preferred Choice Restoration. read more

After I had a leak from my bathtub overflow drain one Saturday evening, I had a plumber come Sunday and he recommended this company to me and he called Sarah immediately who I then spoke with about having someone come look at dry out. They had someone come who arrived about 45 minutes later. He did not bother to ask me about insurance but I did mention that I didn't believe it was active (I have no mortgage). He had a tool that supposedly detected moisture, but from my perspective he was carelessly waving it around until he determined that nearly my entire bathroom was soaked. Really, only the walls immediately surrounding the tub had gotten wet, and it was just the baseboards. He basically told me I'd need to cut out and replace everything two feet up from the ground around the whole bathroom, marked the opposing vanity across from the tub that was never touched, and outside in the living room. He even said they would have to repaint the ENTIRE living room (large with vaulted ceilings) after the work was finished. He put two huge dehumidifiers in (one was serving absolutely no purpose on the outside wall). He said they would need to leave them for 3 days (when he thought I might find insurance) or if not using insurance 5 days (why would it be any different?) He said other workers would be coming again the next day to give me a more accurate quote. The worker was at my home for a total of 1 hour and 5 mins, which I can prove with the ring cameras in my home. I decided to get a second opinion and was told the water damage was limited to the baseboards swelling and there was not much risk of mold. I had the workers the next day remove the dehumidifiers. My cameras say they were at my home for a total of 4 minutes. When I received a bill, they had tried to charge me for 2 hours of after hours setup and 2 hours of removal, in addition to the "after hours" service fee. I contacted the AR manager to dispute my charges, and although they did credit me for the removal, he informed me that they charge for drive time. I would think this should be something to be discussed prior to sending someone out. I would have certainly not chosen to have them come from 30 mins away had I known this. I ended up paying the bill and I suppose if you're using insurance it doesn't matter but I would advise anyone else to stay away from this company. Feels like a scammy place to me. read more

SO TERRIBLE!!!!! My experience with this company was so incredibly horrible, I need to let people know. This is the worst business experience I have ever had. It took 49 days of me living in a ridiculous mess for them to do a what was supposed to be a simple fix. They left my house a complete mess and the communication was horrible. They were completely unprofessional. They were very condescending and appeared annoyed when I asked them to redo my carpet that they had "fixed" yet there was a huge place where they didn't replace the padding. I took days off work only to have them not show up, and then they would show up on a day unannounced when I wasn't home. They left trash around, they were unreliable, and they reinstalled my sink that was full of dirt because they had left outside and didn't even rinse it out. After FINALLY completing the project, they threatened to call collections on me a day after they finished because I wouldn't leave a check worth a significant amount of money under the mat outside my door and told them I preferred to mail it. I have never used Yelp before, but I definitely feel the need to do so regarding this awful experience. read more

I would never use this company again. Rude and condescending "project manager" named Billy. We were going to use this company to finish the job until this guy showed up read more

These guys are crooks out to take advantage of insurance money from water damage. Had damage in one of my rental properties and Dan came by saying he would take care of it all. Even told me he would pay my deductible if I used him (that should have been my sign) He then went on to charge my insurance company almost 5k for "demo" that took about 3 hours of ripping out some carpet and drywall. They then subbed out the rebuild to a company called picacho peak construction who wanted 14k to rebuild (I think the whole job should have been closer to 3k for all). I told Mark from picacho peak that 14k was ridiculous and I wasn't gonna take that to my insurance company, his reply was that I "could submit the 14k to the insurance and we could work out another deal". Told him I don't play that game and to re work his bid, he then came back 50% lower at 7k for the same job. Stay away! read more

Josh and Cody inspected my home today after a second story leak damaged my master bedroom closet. They were very friendly, courteous and respectful of my time. They arrived in a timely fashion and were very open and honest about the restoration. I am very grateful for their assistance today. Very professional. read more

Beware of any company that inquires about your homeowners insurance coverage before they give a quote. They also asked about our deductible and then offered to give us two quotes, one if we planned to turn it into our insurance company and one if we planned to pay for it ourselves. We asked why there should be a difference and no answer was forthcoming. A small wet spot on our carpet yielded a proposal to replace carpet, remove drywall and then hire a different contractor to replace everything that had been removed. Lots of red flags. Read the other similar Yelp reviews. No wonder our insurance rates are so high. read more

Worked with these guys on a recent project. Excellent work and business ethic. I would recommend for any project big or small. Thanks for all your hard work guys. We couldn't of done it without you. read more

I flooded my house late one afternoon. They arrived promptly, did not pass judgment and quickly pick up the water and started the drying process. The workers were conscious of keeping the floors clean(wore shoe covers) and picking up after themselves. They were professional and courteous. Highly recommend them read more

Their prompt response and kind manner in which they approached helping my elderly mom in a panicked state, puts their customer service above the rest. They are pros and did an amazing job cleaning up my mom's water mess. I highly recommend them for not only their expertise but their personal skills. read more

Had a couple of busted pipes. Wasn't really sure who to call but came across Preferred. Dan and his crew were tops from start to finish. They were out within an hour of my call, kept everything neat and clean, talked me through the entire process including the insurance claim which kept my mind at ease. Then Dan B took over the repairs and got me back to normal. Thank you guys!! read more

I have nothing but praise for ALL of the guys who mediated the water damage done to my home this past monsoon season. My home was flooded a total of tree times due to a roof leak and a shortage of roofers able to repair the leak. Preferred Choice made a total of 18 visits due to the rains. Each time they were ALL very professional and also helped me with my insurance claim. I would like to acknowledge Sean Garcia, our restoration specialist; Trey and David who were first on the scene for the initial demolition and several returns in between; The "A" team, Chris and Pete who picked up the reigns when it rained a second time causing more damage after my home had dried out. There were several other guys that came out to assist and monitor such as Alex, Joey, and even Daniel, the supervisor. I am very grateful and appreciative to ALL of the guys their hard work in taking care of our home during such a trying time. I would absolutely recommend Preferred Choice!! read more

This company was recommended by a plumber we called for a small water leak...they arrived the same day & proceeded to abate the damaged area. Not having any experience with such situations, as the demolition proceeded and I questioned why so much destruction was necessary, the crew told me they had to make sure no mold grew and not to worry that insurance would cover the cost. Insurance did cover the $2000+ cost of the abatement. Now the repair...the drywall & mudding was professional & well done. The final stage was painting & reinstalling the cabinet that had been removed. I took issue with the scope of work quoted as opposed to the scope of work actually done. I requested an adjustment to the charges because I witnessed the actual work done. An adjuster came out to look at the completed work and insisted I was mistaken, that my version couldn't possibly be correct. The repairs were $1172...my insurance did not cover the cost. This entire business is obviously insurance driven, so be very cautious when allowing this or any other restoration company to destruct your property. read more

Not only does this place have shoddy workmanship but they have absolutely no respect for your property. I had them do restoration work while I was gone and returned to nothing but problem. Work that was supposed to be completed wasn't, my bathroom vanity was all scratched up by them and now looks like crap, I have a leak under my sink, my hot water tank ran out of hot water during a shower which never happened before and I have sub flooring which is not level at all. Eveyday I find something new so this list will probably grow. Add to that the fact that when I returned I had a heap of stuff from my closet lying on my bed and they went into my bathroom cabinet, grabbed one of my best white towels, got it filthy dirty and I found it in my garbage can! Need I say more? If I do it's this.....STAY AWAY!!! read more

they were contacted by my plummer to assess the water damage, charged me 400$ for a hall my wall, and couple baseboards off and rent for 2 big fans for 5 days, then came back picked up their equipment, asked about repairs, was informed someone will call me, 3 days later no one called, called Dan, and again promised same day call back, so far 4 days later nothing worse service ever read more

Preferred choice restoration was recommended to us by zippy zebra plumbing. They came to the rescue when we had water damage from a leak. Austin and Brett were very responsive and helpful in resolving our issue and making the best of a stressful situation! read more

This company is a joke. They have been out to my house at least four times to try and do a simple patch on my ceiling. They are completely unprofessional. I get that my issue is minor however I've been going back-and-forth with them for at least three months and trying to get them to come out. First time they came out they sent the wrong person he doesn't do the work I need done. Then they send two yahoos to come and paint the damage ceiling instead of ripping out the drywall replacing the drywall, sealing it, texturing, and painting it. While painting they didn't even use a dropcloth and they there's paint splatter on my carpet. Unfortunately the AC company which referred them because one of their technicians screwed up I am having to do with this half assed company. I am beyond frustrated with them. Do yourself a favor and never ever do business with preferred choice restoration! read more

They worked with me on the price given my insurance deductible was so high, which I appreciate. Service was good - I would use again but hope I do not need to:-). Bonnie read more

I recently called Preferred Choice Restoration to do a repair job in my bathroom after a water leak. Joe responded to my home in a quick time frame and he was very personable and professional. I was very pleased with his work. I also had the opportunity to speak with Dan at the main office ( I later found out that he was the owner) He was just as helpful and friendly as Joe. It was nice to do business with a company that does a great job and treats their customers like you are family I would recommend this company to anyone needing an honest company for your restoration needs. read more

My condo was the recipient of collateral damage from the condo next to mine. This is a nightmare that no one ever wants as it's very disruptive. But Preferred took some of the pain away by their courteous attitude...FAST response....and careful work to make certain that no mold would exist. I would not choose anyone else. They are impressive. read more

Workmanship was good and from that aspect they did a great job. The reason I only have them three stars is because some of three behavior was less than professional. They b left cigarette butts around the driveway and yard as well as leaving the box with full cigarettes inside. In addition to this a girl came over to talk to the guy do they say across the street and smoked. read more

Absolute WORST most unprofessional company!! Dragged the process out more then double what they originally told me. Did not follow through with anything we originally discussed. Their assessment changed daily. They sent a different person out everyday to check the progress. Every guy who came never had the same information as the last. Josh is the most unprofessional, rude and arrogant person to deal with. Waited for hours on several occasions for appointments they set and never showed for. Completely disgusted with their service. DO NOT USE this company!! read more

I'm a small business owner and received a phone call early one morning reporting my suite was flooding and water was going into the surrounding suites as well. A pipe had burst inside my suite and there was several inches of water on the floor. Lucky for me, my property management company referred me to Preferred Choice Restoration. They sent out Mikey, who was awesome! He had a Flir thermo camera and all the other high tech gear to get me the proper help I needed quick. Mikey was friendly, knowledgeable, and thorough. The best part was he really wanted to help and do a great job. He didn't try and rip me off and gave me the help and advice I needed at a price that fit my budget. I also spoke with Dan the owner who was also genuinely happy that he could help me. This is a professional, knowledgeable, and honest company. If you ever get in a jam and need help with water damage, these are the guys you want to call. read more