Posting on yelp too because the whole experience was the WORST I ever been treated by any business.
(update: review after phone call with Matt, manager, as he requested and replied under my first review on Google. I didn't ask for the manager. Manager asked for me, let's get that clear before he gaslights me even further)
Would give negative stars if I could, Im being gaslit on the phone by Matt and getting words put in my mouth for being CONVINCED about what I said.
And many times he'd try to talk OVER me on the phone , literally felt like I CANNOT be nice, I was forced to raise my voice in order to get words in. And in the end , he tried to put words in my mouth on the phone call, PLUS extra details on "notes" that wasn't on my copy of the receipt.
He said the front desk wrote the services were non refundable but that was never stated on my copy.
Just . Really felt like I'm having a super typical experience of being Asian American trying to get even a partial refund for bad service in murica.
Never going to this shop ever again
Taking all my business to Asian shops instead (I never been treated this rudely ever by Asian shops. The other ones show me in person everything they're doing without charging, this shop manager says getting to see what they're doing is a diagnosis which they charge)
Also trying to get a hold of the number is...compared to my homeland, A LAG.
The number he replied to me under this thread is the shop's number, not an office number. Which I called during midday, and was promised to get a callback. 4:30pm, still no answer so I had to follow up and gently apply pressure telling the front desk guy "if whoever replied to me, manager or boss, wants to get this situated, I advise to get them to call me back, or give me their direct line so we can speed up the process." I was given some "oh I don't do this"/"can't give the number out" so I had to tell him "ok well if you want this Google review situated faster, get him to call me back".
Yeah nah
This store at the end of the day, made me uncomfortable, gaslit me, and took $400. I got jipped fr
Things were not made right as they replied to this review. Things were made worse just like how they didn't car.
If you want to have a valid crashout, purchase their services (aka get ripped off) and speak to them on the phone. 100% guaranteed crashout resource.
The good: gave me some advice (only 5% helpful), got replacement radiator ordered and changed day of for $80 part, I brought my own new engine coils & spark plugs in to get the tuneup
The bad: labor fees, got jipped and overcharged
Car was overheating and misfiring. The cause is the fuel line. I have a 2004 Honda Civic. The only cause for misfires is transmission or fuel line and my transmission is newly rebuilt. So it's obviously the fuel line. I brought it here because I don't have shop tools yet
I literally told them to go look at the fuel line and tell me what parts, I'll supply the parts. I came in already knowing that and told them. But they convinced me it's a blown head gasket + needs a $4k engine rebuild + melted radiator and I decided to just put blue devil in & change the radiator
And they said they'll change the oil, I told them I brought my own new oil, it's in the back. All they did is drain the oil down to barely living. My car wa DYING off of 0.0% oil. I went backseat to check my oil quarts; UNOPENED. I ended up changing my own oil the following Friday.
Was also slightly made uncomfortable by the little small talk....as an Asian person, I've gotten the "my wife is Asian blah blah blah" by a non-poc exchange. This was another day. Please sir, I'm just trying to get my car fixed, and it's NOT an engine rebuild problem.
Got jipped $400-500.
All I want is a half refund , please sir. read more