Went to the Satellite Blvd, Duluth GA location and I had my oil change on 08/04/26 and had a…read moreDiscount Offer card $15.00 that does not expire until September. With all the directions the tech Nagi was giving me I was focused on his explanations, paid and left. I then realized I didn't show the Card, and he did not ask if I had anything to apply either, to be clear. I went back today 08/06, because I had a little time to see if they would honor and refund me the discount amount, but they refused outright. Both Nagi and the other attendant were very offensive about not doing it and it being a store policy, they went on about refusing me in a very unpleasant manner. I just left after seeing how unpleasantly they were approaching my request. I explained the service was just a day ago and the card in my hand is valid. Nagi bluntly refused to honor the $15.00 refund. I called the branch I would normally got to and the manager there was very clear it should have been done and is not a store policy. However, it has to be honored at the location the service was received from. I am unable to find a manager over these branches to escalate this to since the Costumer Service line I Googled does not give me a District manager contact. At this point it's about the principle of honoring the Discount offer and a culture customer service standard.

Asst Mgr Alfonso really worked hard to make my visit successful. thank you! They were very busy…read morebut he ran everything very efficiently.

YOU MIGHT WANT TO "AVOID" THIS PLACE. SO, this just happened today, Tuesday, April 14th. I had…read moreto drop off my 2019 Equinox this morning to check on a message saying the power had been lowered to protect the motor. Chris my new "fantastic" mechanic at ANTHEM AUTO ON PIEDMONT my new "fantastic" car maintenance shop just called and told me the oil had been leaking out of the oil pan because there WASN'T ANY WASHER BETWEEN THE PAN AND THE DRAIN BOLT. IMAGINE. No washer to insure a tight seal on the oil pan. WHERE COULD THIS POSSIBLY HAVE HAPPENED.????? GREASE MONKEY AT 1740 INDIAN TRAIL. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I thought I would call them and speak to the manager to explain what had happened. He didn't seem surprised or alarmed. BUUUUUUUUUUUT HE DID SAY the next time I am due for an oil change, he would do the change himself and give me............You'd better sit down for this....HE'D GIVE ME $25.00 OFF. HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA WHAT "next time".

I arrived on a Saturday morning around 9am!! I was seen immediately and 4 people worked to get me…read morein and out within 10 minutes. They were kind, courteous, and friendly. I will be back!!!

The best mechanic ever. I had a long-time issue with an ABS light. After five different…read moremechanics--none of whom was able to fix it, but who charged me for the wrong repairs--James eventually identified the true cause and fixed it for an honest price. In my life, I have met only two mechanics at this level of competence: one in Maranello working for the Ferrari team (the best one) and James. That says it all. If it takes weeks to get an appointment, wait, because it's worth it. Rose the receptionist is so kind and professional. My autorepair forever!

I have never encountered a more honest mechanic who is knowledgeable & provides the best customer…read moreservice. James has my business foerever!

Excellent service, very friendly. Went above and beyond. I came in for 2 tires & Elvin was kind…read moreenough to fix my bumper that was hanging off & plug a tire. HIGHLY RECOMMEND!! Great prices as well

Great customer service, affordable, quality work done at this shop. Would definitely come back and…read morerecommend stopping by here to others for their tire service needs.

Overall good and fast service. They try to upsell you by trying to get you to changing the engine…read morefilter every time you go in for an oil change. That filter only needs to be changed every one or even every two years so just don't waste your money. They top off your fluids, which is good. Many places say that they do it, but here you're in the car so you see them do it. You don't know how many places I used (many dealerships) that say that they will top off your fluids and then you have to do it yourself the next day. Anyway, I like being in the car and seeing what these guys do. Recently, they started to also check your lights, which is great. They'll ask you to tap your breaks and turn on your turning signals so that they can make sure it's all working. Very smart and a nice touch. I wish they started to also check tire pressure. I always ask for it and when I do, they check it, but some of their guys assume that if I don't have warning lights for tire pressure then they can skip it, which I find ennoying - those things don't always work and do break. Not a big deal. Just ask them to check manually and you're good to go.

Still a great team, but the emissions process has changed**…read more I've been coming to this Express Oil location for routine emissions testing for over 10 years, and the technicians have always been amazing. In the past, I could stay in my car, have the test completed in about five minutes, provide my VIN and mileage, plug in the reader near the door, pay right there, and be on my way. It was quick, convenient, and exactly why I kept returning. On my most recent visit, there were no cars in line and I was greeted as usual. However, I was told by the manager that I would need to exit the vehicle and wait in the lobby because they needed to hook up several wires to the car. I explained that I had always been able to remain in the car during the test, and that I was on a conference call and specifically came for the fast, convenient service. Manager Ryan was not rude, but he said he could not perform the emissions test while I remained in the vehicle and that I would need to wait in the lobby. Since I did not have time to wait for a test that normally takes only a few minutes, I went to Cason Emissions, just down the street. The experience was excellent: the staff member was friendly, I was able to stay in my car, the emissions test was completed in about five minutes, and the price was lower. I will be using Cason Emissions going forward because of the convenience, quick service, and ability to remain in my vehicle. I want to be clear that this review is not meant to reflect poorly on the technicians--they are all fantastic, and I've always had great interactions with them. My rating remains four stars because of the consistently excellent service I've received over the years. However, it appears the drive-through emissions policy has changed under the current management, so others may want to be prepared to exit their vehicle and wait in the lobby. Hope this helps anyone else who is expecting an uneventful fast drive thru service.

My Sons car wouldn't Start, we called the shop they were able to suggest a really great tow company…read moreand got his car in to be looked at and fixed the same day. They were so kind and professional, and were not trying to sell us thungs we didn't need. They were a God send and I would highly recommend this location to anyone that need good quality work for a fair value.

They charged me $79 just to check my wheel alignment! And I waited 1.7 hours in the old waiting…read moreroom, with no TV, just nothing, but having to be subjected to one of the clerks shout & scream & curse on the phone with a customer, for a good 25 minutes or more. Very disrespectful to me. I was only customer in waiting room. They did not align it, only supposedly checked it, then charged me the price of an alignment ! Greedy but not smart or caring.

Came here after attempting to go to 2 other locations so I was ecstatic that they were actually…read moreopen unlike other locations! There were two ladies present that were super friendly in assisting me while I waited for the mechanic to return from lunch, and even offered me a discount for my wait. It was empty here once I arrived and by the time I left. However, I would definitely return again. I naturally get nervous and a little uncomfortable when it comes to getting anything done to my car because I just don't understand it. These ladies made me feel at ease and explained everything very well.

The service is great and the price is right. No frills, efficient, and friendly-- everyone I…read moreinteracted with was courteous and timely. They also offer free cold bottled water and an air conditioned waiting room (though I hardly waited so it wasn't even necessary). Tookie made the experience great with her friendly, positive attitude and was very helpful-- she's the reason I'll be returning for my next oil change and will be recommending this location to others. Highly recommend!

I Always bring it here. They do a great job and are fast just as their name. Friendly and know…read morewhat they are doing. Great pricing great value always happy with their service.

Quick and efficient work! And can't beat the price. Better than any dealership. Highly recommend.read more

The customer service is incredible! I walked in not really knowing what service I needed but that I…read moreneeded one. I dropped off the car after inspection got a phone call to go over the results. The thoroughness of the call made someone who isn't a car person understand what was going on with the car. They're honest about what needs to be handled and what can be held off unlike most places that want you to do everything all at once! I'll definitely be coming back for regular services and recommend to friends and family! Thank you Napa Norcross team!!

I initially loved this shop, mainly due to the apparent kindness and courtesy of the front-desk…read morerep, Paul, and gave them a great review. Started using their repair services exclusively after January 2026. Great initially--but then I noticed several things. First, their initial really "quick" services began to take longer and longer the more I used them. Second, the repairs always seemed to either not last or generate a "new" repair. Third, repairs began to ALWAYS be approximately $1000 per visit--no matter what was wrong (different things with each car). When a last repair failed after just 10 days, resulting in my husband's older vehicle nearly overheating when their (plastic) NAPA part broke (again) and lost all its antifreeze, it took an exceeding long time to get them to replace it, and I learned why: they told me "other or new customers had made appointments" and they had to serve them first! So--a new customer was more important to them than an established customer -- especially when it was an under-warranty repair which would cost them money instead of making money. The final straw was when the vehicle was in for almost two weeks for alternator repair--and they ordered and put in two rebuilt alternators--neither of which worked. They told us they were having trouble finding an alternator for such an old vehicle (2005). Meanwhile, my husband had no vehicle to get to work. Since he'd been considering selling the vehicle anyway--even just for parts--and had gotten a quote to do so, I discussed with them what the cost for their labor ONLY thus far would be, as we were considering aborting the repair and having the vehicle towed to the place that had given us an offer on it. A price for just the labor thus far was given me on a Friday, and at that time I was told the vehicle STILL had had no work done on it (other than the removal of the parts necessary to get to the alternator) as they were still waiting on a third one. I left a message on their phone to TERMINATE the repair, that we just wanted to pay the labor, and to call me first thing Monday morning. When 8:30 am Monday arrived and they still had not called (they open at 8) I called them. Paul had not yet listened to the messages, but now he was very evasive as to whether the owner ("John") would ALLOW them to terminate repair (per my DIRECTIONS!) and just charge us the labor cost. He said he'd call. He didn't call till around noon--and NOW it's "We've got your car ready!" I said--"You mean you repaired it?" Paul "Yes, the alternator came in and we installed it." I said, "After I verbally and on your answering machine TOLD YOU TO SUSPEND THE REPAIR?" So instead of the much lower cost of labor-only, now we were on the hook (since they had gone ahead and DONE the repair, against my verbal instructions) I was on the hook to pay the full cost (another $1000+). I knew they had our written consent to the repair so legally they had me--even though ethically this was wrong as I'd TOLD THEM TO STOP. When we (finally) got the truck back, for the first time they left it in really bad shape--no grease-papers on the floor or seats so grease ALL OVER BOTH, plus they left a cover off a fuse area and the hood support rod was hanging loose instead of being fastened down--where it could have easily gotten into the fan or punctured a radiator hose. They also painted the hood of a truck I owned in the summer and re-attached some trim on the sides--and I noticed today the TRIM IS COMING OFF--after only a couple months! I cannot in good conscience recommend this shop any longer, as I have found them untrustworthy. I am going back to my previous repair shop, which serviced the very same vehicles for us for more than the past 10 years, and with whom we never had any of the above problems.