I hired Rainier Heating & Cooling for regular maintenance of a mini-split system (4 interior and 1…read moreexterior units). I compared several vendors, and Rainier was the one that provided the most clear and competitive pricing. Alex arrived at the agreed upon time (we had an arrival window of 8-11am) and proceeded to perform the job quickly and efficiently. He washed the filters outside to minimize the dust inside the house. Since the maintenance, the A/C feels a lot more potent, which is great with the high temperatures we are currently experiencing. I would gladly recommend Rainier Heating & Cooling.

Excellent service from start to finish. Steve was great throughout--answered all my questions and…read moregot me exactly what I needed at a fair price. The installation team was on time, professional, and their high-quality workmanship really shows. About a month after the install, the thermostat turned out to be faulty. Their post-sales support was just as good as the initial install. They had Austin out the very next day to replace it. He was professional, efficient, and had everything back up and running quickly. They delivered the kind of follow-up service you hope for but rarely get. Highly satisfied.

Excellent work from GreenTop. They installed a new furnace for me without any issues. I got the…read morefurnace I wanted for a reasonable price. No up-selling pressure, painless quote, and service delivery. I couldn't be happier. :-)

Greentop completed a furnace replacement for me and were good overall. I worked with Andres on the…read morequote and options and they were very competitive and had a good option in stock for a quick install. Andres was very responsive to my questions and were open to handling the permit, which is often a challenge with other contractors. Adrian showed up promptly for install, arriving on time and got right to work. He was very thorough and the install looked great when he got done. You can tell he takes pride in his work. The issue I had with Greentop is the warranty registration, which was incorrectly registered with my name and contact info as the dealer. I traded a couple e-mails with Vera and was then ghosted. I ended up calling the manuf myself to have them at least correct the name of the dealer on my warranty registration to Greentop. They advised they couldn't change the contact info. I'm hoping I don't have any warranty issues down the line due to their error.

I'll make this short and sweet. If you need AC or Heating, you'll get great quality and very…read morecompetitive pricing from Innovative! Thank you!

Paul's team did an excellent job repairing my 6 unit split unit heat pump. The original installer…read moredid a poor job installing and the leaks caused the eventual failure of the system in only a couple of years of usage. For this issue we had some interactions with other HVAC companies, our original installer ignored us, some company said my warranty doesn't work any more because they haven't serviced it annually, one company gave the wrong diagnosis, etc etc. Really appreciate Paul's honesty and his team's expertise. It was a breath of fresh air to deal with. I will recommend them to any one who needs quality Hvac work!

tldr - if it's related to HVAC, call the installer of your HVAC system if possible…read more I called Green Bear to take a look at an HVAC system (on second floor) that was leaking water on the 1st floor ceiling (due to AC condensation). They sent someone over, who didn't really open the HVAC system panel much. I didn't seem confident that this would fix it. But they recommended to fix the drain pan inside the evaporator coil box, which they said was much more expensive. For clearing the drain pipe and gluing a loose pipe, which didn't actually fix the main problem, they still billed me $300 - diagnostic fee ($99) + 1 hour ($199) - (there's a 3% credit card fee, but they accept checks) 4 or 5 hours later, there was dripping again. I ended up calling Bob's, they sent 2 technicians who knew what they were doing (they opened the panel properly), they found and fixed the issue - it did not involve replacing a drain pan. Bob's only charged me the diagnostic fee of $175 and did the job right (compared to $300 that Green Bear charged)

I had an issue with a gas leak in the fireplace so I scheduled servicing the fireplace as well as…read morethe HVAC system. I was quickly scheduled and the tech arrived on time, took care of the issue.i was provided pictures of the work, and a report. I found out shortly after there is a 90 day. Warranty on the service - which is great in case I have any recurring issues. Price is a bit on the higher side but I knew that before scheduling the appointment.

Wish I could give them 10 stars! From the office to delivery to service, they ALWAYS come through…read morewith flying colors. A special shout out to Woody. Thank you.

In response to the business owner: I appreciate your…read moreresponse Sarah, that said I would like to be clear about my review. The problem was never the cost. - As laymen looking to HVAC experts, we offered to pay to diagnose the issue and that was rejected. - Neither of the two tech's that were sent out found the issue, the first didn't even attempt to. Yet I managed to find it in just a few minutes of searching. - I was told twice that if the scope of the project changed I would receive a call regarding a change in the estimate. That never happened, I called you. - When presented with an estimate that was nearly the same as the original estimate after significantly reducing the scope and labor, I was more or less attacked over the phone - including being blamed for the situation - when I was looking for a reasonable explanation and some accountability. I know you're a business and have costs and I understand sharing those expenses with you. My frustration is not about the money, it's about how the situation was handled. It is about the apparent lack of due diligence on the part of your team. The disappointment of looking to experts to help solve a problem and finding out that they didn't put in the effort to address the issue in what would have been a simple fix. And most importantly, the rudeness we received when looking for accountability. Describing the situation as unprofessional only scratches the surface.

Jeff with Case heating is amazing. Even before I had decided to use Case heating, he worked with me…read moreto see if we could pinpoint the problem. Then once I decided to use them, he came quickly and got it running again. He also did a mini maintenance on it. From now on, I will use Case heating and A/C for all my HVAC needs.

Over the last several years, I've used Case Heating and A/C for several HVAC projects, and I'm…read morecompelled to share my exceptional experiences. Jeff's dedication to honesty and transparency is a breath of fresh air in the HVAC industry. Not once have I doubted the fairness of his pricing or the honesty of his assessments. The quality of work delivered by Jeff is nothing short of stellar. From routine maintenance to intricate repairs, his attention to detail and expertise ensure my systems operate at the highest efficiency. Jeff doesn't just address the symptoms but delves into the underlying issues, offering insights and advice to avoid future complications. What stands out most about Jeff's approach is his unwavering reliability and professionalism. Appointments with Case Heating and A/C are always punctual, and any necessary schedule changes are communicated with utmost respect for my time. The level of customer service provided makes every interaction seamless and stress-free. For those in search of dependable HVAC services, I wholeheartedly recommend Jeff and his company, Case Heating and A/C. The combination of transparent pricing, exceptional work quality, and a customer-first attitude makes him a standout provider. Attached are photos from a few recent jobs.

Our A/C didn't fire up as expected after the winter. We tried a couple self-help items and knew we…read morewere in over our heads. NHH &A had been recommended by a neighbor so we booked online. At first we were worried we were dealing with an AI scheduling bot, but nope, just an efficient scheduling person. We scheduled on a Sunday and they were here on time Tuesday as planned. They quickly assessed and resolved the issue and gave us information about how to clean a hose (or some such technical thing). In and out in about an hour, and the cost was VERY reasonable. With a discount for paying by check. We will call them again without hesitation!

The team diagnosed and fixed my problem all within 24 hours of my initial message. Thank you so muchread more