Everyone I met at this company provided a great customer experience. Quote was assesed and provided…read moreback faster than any other body shop I have delt with. The car was repaired faster than their original projected date, and it looked and drove great! Great people! Great service. I highly recommend.

Will and his team are top notch. I dropped my car off with little notice. Needed body repair, they…read morecorrected the damage and even helped with a few things I didn't even ask for. Great service. Great work. Great people that CARE!

"Grossly" overcharged parts used!! PRICE CHECK EVERYTHING before having work done…read more Specific items in my system still don't function as they should. Would I personally recommend? NO

Outstanding service, fantastic quality, and reasonable prices!…read more Ken and Logan are masters of their craft. They turned my '95 corolla's sound system from outdated junk to a bluetooth capable powerhouse, and they did it at a price I could afford. I highly recommend them!

Dixon's is super cool when it comes to customer service, loaner car, communication, diagnoses…read more But be aware they massively inflate part prices and it's definitely not customer friendly bordering on fleecing Best option here is to get a diagnosis here and buy the part they recommend at autozone//O' rieleys and go somewhere with a better labor rate that will install the bought parts On the left is Dixons parts cost and the two one the right is what i piad for thee exact same parts UPDATE 3/28; Total with parts and labor was $850 at another location

I am always hesitant to bring my car to an automotive shop due to previous issues in the past…read more Every single representative at Dixon's were amazing. Their customer service is great, they explained several things to me and broke it down for me as I have barely any knowledge about vehicles. They were not sneaky about any work/prices, they laid it out straight. I requested for an oil change & had them inspect an issue with my tires and they provided a great explanation and service. I appreciate them and will be coming back again. If you ever are hesitant about which auto shop to go to, come to Dixon's!

Excellent service! I was impressed with the attention to detail and thoroughness of the maintenance…read moreservice. Highly recommended!

I highly recommend this mobile mechanic! What was expected to be about a 2-hour alternator…read morereplacement on my 2007 Lexus IS250 turned into a much more difficult job. The alternator was extremely stubborn to remove, and this repair ended up taking closer to 4 hours. What impressed me most was his persistence. He kept working through the difficulty rather than rushing the job or giving up. By the time he finished, it was well into the dark, and he was still there making sure the repair was completed properly. I also appreciated that he was willing to work with the parts I provided and was transparent about the work being performed. He didn't make me feel rushed, and he stayed focused on getting the vehicle repaired. That kind of dedication is hard to find. When a repair doesn't go exactly as planned, you want someone who is willing to put in the extra time and effort to get the job done right. My Lexus is back on the road, and I am very grateful for the work he put in. Five stars well deserved! If you need a mobile mechanic who is willing to stick with a difficult repair and see it through, I would definitely recommend giving him a call.

Kweleme is great! I called him around 5pm with concerns about my car and he looked at it the same…read moreday! He was very helpful and explained everything he was doing. He is very personable and dependable person for all your car needs! I will definitely be going back for any of my car needs.

I am filing a complaint against Heims Transmission LLC regarding my 2018 Chevy Silverado Z71,…read moredropped off Dec 17, 2025 for a warranty-covered transmission repair. Two weeks later, a third-party inspector approved the work. The repair was completed on Jan 23, 2026, but the shop refuses to submit required documentation (PDF invoices, mileage verification, business license) to the warranty company. The owner stated it may take 1-2 months because he does not handle paperwork and suggested I pressure the warranty company, which is unacceptable and unlawful. The shop is withholding my vehicle, leaving me without transportation in hazardous winter conditions. I have observed the owner driving my truck without permission, which may constitute theft and unauthorized use under Va. Code §§ 18.2-102, 18.2-102.1, and civil conversion under Va. Code § 8.01-234. I have sent multiple complaints, written requests, and legal inquiries, all ignored. This behavior is deliberate, obstructive, and in bad faith, violating both warranty obligations and Virginia law. I request immediate BBB intervention to: Ensure the shop submits all required documentation to the warranty company. Secure the immediate return of my vehicle. Ensure the shop acknowledges legal and civil responsibilities, including potential criminal and civil liability. If the shop continues to withhold my vehicle or refuse compliance, I will escalate to law enforcement, civil litigation, and regulatory authorities. Submitted by: Kenneth Jenkins

Poor service, unprofessional and disappointing. There was hair and clippers left in my car after I…read moresimply came to get my transmission fixed-very nasty. Expect services to take months to complete and expect a damaged car that now needs further repairs. The owner, Jimmy, was inebriated/under the influence. At your own risk, do business with these people.

Professional. On the ball and affordable…read more Will back up his work if there are any problems. Honest, and not reaching for every penny he can get, he's fair.

Prompt service. Very professional. They tuned up my Chrysler 300 (as requested). During the…read moreservice, an additional issue arose with a cable connection to my alternator. After determining the issue, they repaired that as well. I will use them it the future.

I must respond to the caution comment. You must be mistaken Richmond Roadside Assistance is in the…read morebusiness of providing emergency roadside assistance to pedestrians in need , they do not sell vehicles. So I would like to praise the work and service their employees provide. I have only experienced the most respectful , knowledgeable , honest technicians I have come across. They are prompt, professional, and get the job done!!!

public warning, beware, caution caution. one of my good friends, a great guy, just got ripped off…read morebad by this company. hes to good of a guy to do this, so i am because you cant do this to people. theres consensus for your actions, and karma. he sold my friend a car claiming he installed a rebuilt engine in it and its a great car. 7000.00 for it and engine blew before he drove 45 miles. on top of that he prepaid these guys over 1000 for work. well 2 months goes by and work never got done. since he went to another shop to do work, these guys wont pay money back saying he shouldn't have got impatient and go somewhere else and there keeping his money. can u believe that. its not right. go somewhere else if u need a mechanic seriously