Look how beautiful my kitchen is! Fantastic experience, start to finish. The owner explained the…read moreprocess and answered all my questions. I also appreciated that he did the measurements, fabricating, and installation himself.

From the owner: Granite, Marble, and Quartz Custom Countertopsread more

I did not use this company…read more I tried but if they don't return your call it's kinda tough. I called and got an answering service claiming to be there "off-site call center". I was told "Josh" would call me back. I never got a call. I called again a few days later. I got the "off-site call center" again. I left another message. Still waitin. Ha I'd never use them. Seems like a one man show. And that man eitehr isn't that interested in new business (and mine is a big job) or is but is so dis-organized or over loaded he just can't pull it off. Waste of time.

Hidden gem! I went in to look at countertops and was greeted immediately by Andrea. She took me…read morestraight to the samples and also emailed me places that have entire slabs so I can look at ones that go with what I have in mind to see if it's truly what I want. This place has everything one might need to do a remodel... floors blinds countertops and friendly helpful staff

As client and installer is a great place to deal with, highly recommended. great selection of…read morematerials.

They did a great job, my basement had so many cracks and a large cut out where maybe a sump pump…read morehad been. My house is from 1920 and the concrete was in bad shape. It looks perfect now and I am enjoying my new rec room space!

For me, the true test of a company within the construction industry is how they deal with issues…read morethat arise when things don't go perfectly. The short version of this review is that this company, Coveted Coverings (CC), responded when the floor was not completely covered and finished due to fickle nature of dealing with epoxy floors. They had to come back to the job site after thinking all was finished, and apply a totally new surface coat, through a complicated (and expensive!) process to make sure the new surface adheres to the previous. The point is that they came back, redid the surface coat, and left us with a very nice floor--exactly what we wanted. This costed them time and money, since they did not charge us for the final coat. From our perspective, you can trust these guys to do the right thing, and leave you with a high-quality result. Not only that, but they are friendly and easy to work with. For those who prefer more detail, this is what happened at our house. We agreed to do a flake floor on a wooden subfloor (plywood) that had lots of gross imperfections, from the screw/nail holes to the butt joints and other cracks. All the imperfections had to be filled with an epoxy paste. Then they do the main epoxy layer that they added just enough to fill in some of the worst dips in the floor, followed by the flake layer, ending with the surface coat. The CC guys showed up when they said they would, were professional throughout and the first few layers went great. They took a severely flawed subfloor and made it such that we couldn't tell. The problem arose in the top coat: they ran out of epoxy just before the end of the floor. Ninety percent was done, but the last few feet just didn't get covered right. This was after they showed up with 15-20% extra epoxy to make sure this doesn't happen. As an aside, one of the things I appreciate the most from this process, is that I learned quite a bit about epoxy flooring from these guys. They were patient with all my annoying questions, basically teaching me what I didn't know. I had been fooling around with epoxy for a while, and thought I knew how to do what they were doing. In fact, when they gave me the quote for the project, it was more expensive than I expected and I thought we could do it ourselves, since I was now such an expert in Epoxy (yeah, right). Watching them closely and asking questions, I learned just how much I didn't know, and suitably humbled, I have gained a much deeper appreciation for what has to be done. One of the things I learned is that it is very difficult to get the quantities right, and just buying (and charging the customer) way more, has its own set of problems (like how do you store the extra, what conditions does it require, how soon does it degrade, etc). Apparently this is especially true for wood floors, where the absorption rate and imperfections vary so widely. So, it's completely understandable that they ran out of epoxy, despite their expertise and planning. Once they took a look at the unfinished floor, they didn't argue, and simply went through the process of planning and executing the final coat (again). They had to go through the process of abrading (sanding, basically) the now-cured surface, using some chemical processes to further prepare the surface for bonding with the new surface coat, and finally applying the new layer. This took a full day, and they had to buy all the materials and soak up the time. They did all this without complaint or issue, and did not charge a cent more than we had already agreed upon. I felt a bit bad that they had to take a loss and tried to pay them more, but they refused. Exceedingly rare for construction firms these days. Bottom line: I trust these guys, and got to see firsthand how epoxy floors can be done right. In hindsight, the price was not too high--it was my ignorance and assumptions that made it seem so. To be fair, they were not the lowest bid (nor were they the highest), but they aren't greedy and are building their business the right way: by doing good work at a fair price and taking full responsibility for what they promise. I can't point to many other outfits we've hired to do construction related projects that take the care that they showed.

From the moment we walked into NW Granite's Coeur d'Alene showroom to the final installation of our…read morebeautiful quartz countertops, our experience was nothing but pleasant. Everyone we worked with was professional, friendly and very competent. We highly recommend NW Granite.

We recently had our kitchen countertops and backsplash installed and were extremely impressed with…read morethe entire experience. The team was responsive, professional, and easy to work with throughout the process. The craftsmanship was exceptional -- from perfectly aligned seams to a flawless waterfall edge and apron sink detail. The quality, precision, and overall care put into the installation truly exceeded our expectations. We're thrilled with the results and highly recommend this company for anyone looking for beautiful, well-executed stonework.

Communication! Poor customer service on the phone. Sales man said on thing company did another…read morething.

We just had our kitchen countertops installed. They look amazing. The entire staff from sales to…read moreinstallation were really helpful and truly competent.

Excellent service! Held our hands the whole way! Explained all the ins and outs of the various…read moreproducts. We are so glad we chose them!!

We used Living Stone on a recent bathroom remodel. We worked…read morewith Tim Sperry, general manager, in selecting the stone to match our new cabinets, flooring and tile. The stone selected was exquisite! There was a minor mishap and we were extremely happy at the quick response and customer service this business offers. We would highly recommend working with Tim and using Living Stone for quality, prices and keeping customer satisfaction at the center of attention. You will find uniquely beautiful stone to make your project look the way you imagined.

The stone is beautiful and price was great. However, they were pretty difficult to deal with during…read morethe build process ( payment was through our contractor & they kept contacting us for payment). 8 months after the install we noticed all of the Silicone in on the granite/wall was turning a funky yellow color. EVERYWHERE window, under cabinets, behind stove. After making contact with the owners, sending pictures, following up with numerous phone calles and emails. I Finally got a call back almost 3 months later and was told he cant give a warranty on a product he doesnt make, he said its really not a big deal- just take the silicone out & redo it! ~ So incredibly rude, we are in the middle of aanother build & will definitely NOT even consider using them! Very disappointing.

From the first day of of walking into the office, Nicole was sweet and very helpful in helping me…read morewith my decisions, she recommended the best places where I could buy my stone. Template guy down the installers were awesome , the were super careful and too their time to insure there was no issues.The time frame was what they said it would be. In a whole this company is fantastic to make business with.