Look how beautiful my kitchen is! Fantastic experience, start to finish. The owner explained the…read moreprocess and answered all my questions. I also appreciated that he did the measurements, fabricating, and installation himself.

From the owner: Granite, Marble, and Quartz Custom Countertopsread more

I did not use this company…read more I tried but if they don't return your call it's kinda tough. I called and got an answering service claiming to be there "off-site call center". I was told "Josh" would call me back. I never got a call. I called again a few days later. I got the "off-site call center" again. I left another message. Still waitin. Ha I'd never use them. Seems like a one man show. And that man eitehr isn't that interested in new business (and mine is a big job) or is but is so dis-organized or over loaded he just can't pull it off. Waste of time.

Hidden gem! I went in to look at countertops and was greeted immediately by Andrea. She took me…read morestraight to the samples and also emailed me places that have entire slabs so I can look at ones that go with what I have in mind to see if it's truly what I want. This place has everything one might need to do a remodel... floors blinds countertops and friendly helpful staff

As client and installer is a great place to deal with, highly recommended. great selection of…read morematerials.

For me, the true test of a company within the construction industry is how they deal with issues…read morethat arise when things don't go perfectly. The short version of this review is that this company, Coveted Coverings (CC), responded when the floor was not completely covered and finished due to fickle nature of dealing with epoxy floors. They had to come back to the job site after thinking all was finished, and apply a totally new surface coat, through a complicated (and expensive!) process to make sure the new surface adheres to the previous. The point is that they came back, redid the surface coat, and left us with a very nice floor--exactly what we wanted. This costed them time and money, since they did not charge us for the final coat. From our perspective, you can trust these guys to do the right thing, and leave you with a high-quality result. Not only that, but they are friendly and easy to work with. For those who prefer more detail, this is what happened at our house. We agreed to do a flake floor on a wooden subfloor (plywood) that had lots of gross imperfections, from the screw/nail holes to the butt joints and other cracks. All the imperfections had to be filled with an epoxy paste. Then they do the main epoxy layer that they added just enough to fill in some of the worst dips in the floor, followed by the flake layer, ending with the surface coat. The CC guys showed up when they said they would, were professional throughout and the first few layers went great. They took a severely flawed subfloor and made it such that we couldn't tell. The problem arose in the top coat: they ran out of epoxy just before the end of the floor. Ninety percent was done, but the last few feet just didn't get covered right. This was after they showed up with 15-20% extra epoxy to make sure this doesn't happen. As an aside, one of the things I appreciate the most from this process, is that I learned quite a bit about epoxy flooring from these guys. They were patient with all my annoying questions, basically teaching me what I didn't know. I had been fooling around with epoxy for a while, and thought I knew how to do what they were doing. In fact, when they gave me the quote for the project, it was more expensive than I expected and I thought we could do it ourselves, since I was now such an expert in Epoxy (yeah, right). Watching them closely and asking questions, I learned just how much I didn't know, and suitably humbled, I have gained a much deeper appreciation for what has to be done. One of the things I learned is that it is very difficult to get the quantities right, and just buying (and charging the customer) way more, has its own set of problems (like how do you store the extra, what conditions does it require, how soon does it degrade, etc). Apparently this is especially true for wood floors, where the absorption rate and imperfections vary so widely. So, it's completely understandable that they ran out of epoxy, despite their expertise and planning. Once they took a look at the unfinished floor, they didn't argue, and simply went through the process of planning and executing the final coat (again). They had to go through the process of abrading (sanding, basically) the now-cured surface, using some chemical processes to further prepare the surface for bonding with the new surface coat, and finally applying the new layer. This took a full day, and they had to buy all the materials and soak up the time. They did all this without complaint or issue, and did not charge a cent more than we had already agreed upon. I felt a bit bad that they had to take a loss and tried to pay them more, but they refused. Exceedingly rare for construction firms these days. Bottom line: I trust these guys, and got to see firsthand how epoxy floors can be done right. In hindsight, the price was not too high--it was my ignorance and assumptions that made it seem so. To be fair, they were not the lowest bid (nor were they the highest), but they aren't greedy and are building their business the right way: by doing good work at a fair price and taking full responsibility for what they promise. I can't point to many other outfits we've hired to do construction related projects that take the care that they showed.

The project was exactly as we expected. Jeramee and Duane were very professional, everything was…read moreprotected during the process, and cleaned to our satisfaction. We will definitely recommend them

We recently had our kitchen countertops and backsplash installed and were extremely impressed with…read morethe entire experience. The team was responsive, professional, and easy to work with throughout the process. The craftsmanship was exceptional -- from perfectly aligned seams to a flawless waterfall edge and apron sink detail. The quality, precision, and overall care put into the installation truly exceeded our expectations. We're thrilled with the results and highly recommend this company for anyone looking for beautiful, well-executed stonework.

I rarely leave negative reviews, but my experience with Northwest Granite has been extremely…read moredisappointing from start to finish. Communication was awful at every level. Any time I raised concerns with the project managers, they were quick to blame me for delays and became defensive and aggressive instead of listening. At no point did anyone take ownership of the issues I was experiencing--I felt constantly questioned, doubted, and talked down to. The demolition crew that removed my old countertops was careless and unprofessional. They never put down any protection on my brand-new floors, and while breaking apart the old stone they crushed pieces of countertop into the flooring, damaging several areas. They also punched a hole in a wall I had just repaired and said nothing--no acknowledgment, no apology, just left it for me to find later. On top of that, they left sharp broken pieces of stone inside the cabinets, on the floors, in adjoining rooms, and even in the driveway. It felt like a rushed job with zero regard for housekeeping, safety, or respect for my home. When it came time to measure for the new countertop, they incorrectly measured the area next to the refrigerator. The new top was cut too wide and is now pushing the cabinet panel out, leaving about a 1/4" gap. Instead of acknowledging the mistake, they tried to blame me--saying it was already like that or that the cabinet panel was warped--and spoke to me as if I couldn't see the obvious issue. I waited weeks to hear what the next steps would be, but no one followed up. I always had to call or show up in person to get any kind of response from project managers or sales. The finished product is also poor quality. The seam is bad enough that I can catch a fingernail on it, and the edge looks rough and under-polished. Overall, this feels like a "fast and cheap" operation geared toward large apartment jobs or quick flips--not homeowners who care about quality and detail. If you value craftsmanship, clear communication, and simply getting what you paid for without having to fight for it, I would strongly recommend going elsewhere. I regret giving them my business, and by the end I was just willing to accept whatever got me out of dealing with them any longer. I would not recommend Northwest Granite to anyone.

Communication! Poor customer service on the phone. Sales man said on thing company did another…read morething.

We just had our kitchen countertops installed. They look amazing. The entire staff from sales to…read moreinstallation were really helpful and truly competent.

We used Living Stone on a recent bathroom remodel. We worked…read morewith Tim Sperry, general manager, in selecting the stone to match our new cabinets, flooring and tile. The stone selected was exquisite! There was a minor mishap and we were extremely happy at the quick response and customer service this business offers. We would highly recommend working with Tim and using Living Stone for quality, prices and keeping customer satisfaction at the center of attention. You will find uniquely beautiful stone to make your project look the way you imagined.

6-15-20 My wife and…read moreI installed granite and quartz in two bathrooms and a bar area. The work included 21 feet of countertops, ten feet of bartop, an eight-foot tub deck with 12 feet of front and side panels, 29 feet of backsplash, 10 feet of shower curb, cutouts for four under-mount sinks and one under-mount tub, and one very difficult three-way mitered corner. There were 33 feet of mitered edges that needed to be joined and finished. Throughout our remodel, we have learned that we are very particular and have very high standards for workmanship. I am pleased to say that Living Stone paid close attention to our concerns, and actually exceeded our expectations by the time the job was complete. We emailed Living Stone our drawings and specifications and they responded with a professional and detailed estimate within two days. During our first visit to their showroom, Jena reviewed our estimate with us and patiently answered our questions about pricing and also the display pieces. Jena was extremely informative and helpful and the atmosphere was always very friendly and relaxed. Jena introduced us to Tim, the general manager, who over the next five weeks was very thorough and helpful and proved to be an excellent communicator. We always received information or updated estimates for revised work within 24 hours of requesting it. Tim introduced us to Nathan, the lead fabricator. Nathan has over 20 years of experience and was more than willing to answer our technical questions about the fabrication process and national fabrication standards. Nathan and Tim gave us a tour of the fabrication shop, and Nathan demonstrated how the measuring, cutting, and polishing equipment worked. As we toured the shop, Nathan and Tim continued to answer our questions on how we could achieve top quality with all of our work. Living Stone was not the cheapest of the four estimates we received, but their service, responsiveness, interest in our project, and showroom displays convinced us to pay the extra money. We provided a down payment and the job measurement process was completed two days later. Our installation was scheduled for five weeks later and it was completed on the day scheduled, June 15th. I am extremely pleased to say the fabrication and installation work exceeded our very high expectations. The two installers, Felix and Ryan, accomplished perfect work, and I mean perfect. The mitered edges look like they are solid quartz, and you cannot see that they are not a solid piece unless you are trained to see the joint (and use a magnifying glass). Every installed piece in the three rooms is perfectly straight, level, and square. One of the pre-fabricated pieces needed a slight adjustment and Felix and Ryan flawlessly handled the adjustment with their saw. Felix and Ryan arrived on time, worked continuously for nine hours except for a short lunch break, and patiently answered our questions. They set up their cutting station away from the house where the dust would not stick to anything and also left each work area perfectly clean. Felix and Ryan could not have been more professional. This review would not be complete without discussing James, the outstanding measurer and template creator. James spent most of a day with his expensive equipment taking very precise measurements. The proof is in the end result because the fabrication was superb. Thanks to James's precision, everything was the exact right size and all pieces fit together perfectly (with the one minor exception previously mentioned). The reveals and overhangs are all perfectly straight, aligned, and evenly spaced. James also spent 2-3 hours on the job today, working with Felix and Ryan to ensure the best possible outcome. The perfect installation work also would not have been possible without the skill of Nathan and his fabrication crew. The cuts are very precise and the edge shaping and polishing are absolutely beautiful. Most jobs have an unexpected challenge or two that pop up, and ours was no exception. The underside of our tub deck needed very precise routing to be accomplished to accommodate our two bathtub water valves and faucet. Nathan handled this expertly and as a result, our hardware interface is outstanding. We are very thankful to have such skilled professionals such as Nathan, Nathan's staff, Felix, Ryan, and James work on our home. Tim, as the general manager, made it all happen with Jena's very able assistance. The work we saw in the showroom was the main reason we selected Living Stone to do our job. We believe the work in our house is even better than their showroom. If anyone would like to see their work, contact Tim or Jena at Living Stone and we will gladly welcome you to our home to view the work in person. James Davey

The stone is beautiful and price was great. However, they were pretty difficult to deal with during…read morethe build process ( payment was through our contractor & they kept contacting us for payment). 8 months after the install we noticed all of the Silicone in on the granite/wall was turning a funky yellow color. EVERYWHERE window, under cabinets, behind stove. After making contact with the owners, sending pictures, following up with numerous phone calles and emails. I Finally got a call back almost 3 months later and was told he cant give a warranty on a product he doesnt make, he said its really not a big deal- just take the silicone out & redo it! ~ So incredibly rude, we are in the middle of aanother build & will definitely NOT even consider using them! Very disappointing.

We gave them 50% down and they forgot to secure our granite countertops from the company that you…read morebuy the granite from so we went out and found our own countertops and wanted to change companies. They would not give us a refund so we had to stay with them. They ended up putting the countertops in and the day that they put them in, shortly after they left one of the sinks in the bathroom, fell off the countertop into the bottom of the bathroom vanity. This was the sink that was mounted underneath the counter top. They did come back to fix it and one of the installers said he was just training to do this job. There was also a delay as we had to find our own countertops. And then get put back on the schedule. It was not a good experience.