The service is excellent. Repairs are done in a timely manner and the customer service is amazing.read more

For the 2nd time used, my diamond wedding band was enlarged and, unexpectedly, cleaned in less than…read morea day. Great service!

I collect vintage and unique watches from the 1940s through the 1990s. Recently, I needed service…read moreon my 1971 Seiko Automatic Chronograph (Cal. 6139)--the world's first automatic chronograph (no manual winding). Many watch forums emphasize that this model is challenging to service and strongly recommend using a watchmaker with direct experience on this exact movement. Eric consulted with his father, who works alongside him and handles more complex repairs. After reviewing the details, they assured me the watch could be properly serviced. The result was outstanding. The watch was fully serviced and repaired, now operates perfectly, and is keeping excellent time. This is clearly skilled, knowledgeable work. If you own a vintage or complicated watch and want it done right, this is a shop you can trust.

My Rolex was overdue for its routine maintenance which I had put off because I didn't want to be…read morewithout my watch for 8 to 10 weeks AND I wasn't thrilled to spend $1000 for the basic plus any parts or other services needed. The stem was too stiff for me to reset the time or date, so I knew I needed more than just a cleaning. My husband had had a watch battery replaced at Eric's Watch Repair some time ago and was very pleased with Eric and his shop, so he stopped in to see him about my watch. Well, the planets and the universe were aligned for us. Eric's father was a certified Rolex repairman before he retired and he was willing to take care of my watch for way less money and in three weeks. In actuality, my watch was ready in two weeks. It was returned to me in smooth working order and so beautifully cleaned that it looks like new. I highly recommend Eric (and his dad).

Needed a few watches fixed, new band, fix band, and batteries. Very friendly staff and all fixes…read morewere completed on time. Will be back with more. Thanks

I'm a new Tucson resident and need a watch battery for Movado ladies watch. Luckily my Google…read moresearch led me to Jewelry and Watch Repair. Mack did the battery replacement as I waited, informing me to other issues he noticed that may be problematic in time ahead. I was quite pleased with the service, the breadth of knowledge and the pleasant conversation. So a month later when I did notice a new problem, I knew to return to him. He quickly assessed the issue, repaired and replaced the part and again sent me on my way. I really am impressed. The service was great, price outstanding and all interactions were pleasant, respectful and fair. Call me a loyal customer for life.

This place is a fantastic local business !! Tucked away in an old two-story building. I'm glad that…read moreI found them he has excellent customer service, excellent workmanship and excellent pricing! Has also has nice things to sell at very good prices. I highly recommend

I brought in several pieces for repairs, a couple were a little tricky, but George did a great job…read moreand I am so happy to have my jewelry to wear again. Give this place a chance, you will not be disappointed.

I was very pleased. I was very reluctant taking my collection and jewelry in. But the staff and…read moreStewart were both friendly and knowledgeable. Stewart took the time to go over any questions I had and I was amazed with his knowledge. He took his time and didn't rush. I was able to walk out with cash in my pocket and amazed with what I got. I recommend Stewart KUPER to anyone. I have been back several times since!!

Great experience. Would definitely recommend without reservation. Convenient, thorough, great…read moreexperience.

This is really a great shop. The repair was to re attach…read moreone tiny hand back on its stem. Not easy. A full disassembly. Then my upgrade to a better metal band and a new battery. Good as New. A very fair price.

Great experience! Very professional, very knowledgeable about clocks, andanswered all of my…read morequestions (there were a few). Good old fashioned customer service, helpful and straightforward!

Amazing shop. An amazing level Of service and knowledge…read more Best in town. Would not hesitate to take a complicated watch problem Here

Professional, Knowledgeable and Eager to Please. Have Decades of Experience…read more Service exceeds minimum requirements. Way above any competition. Just overall good people!

I was more than impressed with the variety, quality, and historical significance of some of the…read moreclocks on display. It's a "father and son" business with both named "Ernest." We brought in a quite expensive clock for evaluation and repair, and the younger Ernest was kind enough to give me a tour of their shop. I was astonished and very impressed by the number of clocks I saw. Ernest was very gracious with his time and showed me literally hundreds of clocks, most of which were rare and expensive. I would strongly recommend this establishment to anyone interested in obtaining expert service from two fine gentlemen named "Ernest."

First, I wish their were more stars to add, If you want to have exceptional customer service and…read moreexceptional work done on your watch or clock, this is the place you want to do business with. We have a Antique grandfather clock which has gone thru many moves over the years, they have worked with us every step of the way, to ensure we would have it working like a well oiled machine, included home repairs as well. Thank you so much for the amazing work and the most amazing customers service! Please keep up the great work! The Meyer!

I was trying to find a battery and watch band for my aunts watch that she has owned for over 30…read moreyears. I went yesterday (4/13/25) and the employee there was super friendly. She knew exactly what I needed, sized the band, and installed both the battery and new band. The pricing was affordable but the customer service was top tier!

Fast and efficient service. Professional and pricing very good. Took in my TAG watch for a new…read morebattery and they completely it right on the spot.

R & J is the absolute best with jewelry and watch repair! I have now taken multiple watches and…read moredifferent types of jewelry there when I needed help and every single time they have been amazing. I've had a ring re-sized, earring wires replaced, and they even helped when I made the mistake of taking a watch somewhere else to get it fixed and got totally taken advantage of by that other watch repair company. Robert saved the day and fixed what that company had made worse than the original problem I'd gone to them with. I'll never stray again! I also took a watch I was giving as a gift there to have it sized correctly. Robert was kind enough to teach us how to use the watch even, since it hadn't come with any sort of owner's manual. In addition, I have had rings rhodium plated. I've also purchased jewelry from them -- they have a lovely selection of various types of jewelry including rings, necklaces, and watches. They also special order things, and I ordered a beautiful pair of gold hoop earrings. They are quick and communicative as well as extremely knowledgeable and friendly. Do yourself a favor, and if you need repairs for your jewelry, look no further than here!

I came in with an issue with my Omega watch. I don't know too much about watches and the worker was…read moreable to solve my issue. I didn't catch the employee's name, but he was very knowledgeable. Great central location in town, honest work, and they know their stuff. I would come again if I have issues with any of my other watches.