EPIC service! Shaun has worked in 2 clocks for me - one…read morec.1910 he disassembled into individual pieces, into an oil bath and reassembled and it is within a minute/per/week. The other is a School Masters c.1973. I'm in Tucson - dunno why YELP has me in San Francisco. YELP gets 1 Star.

I am very pleased with the work that Shaun did on two clocks and highly recommend his service. A…read morecirca 1980s Howard Miller wall clock required a new mechanism and an 1880s French mantel clock a new spring. Shaun was clear on his pricing and called to confirm that I accepted additional costs once a diagnosis of problems was made. He also made it clear that it might take time to get to the repairs because of the amount of work he had on hand. Be patient - if you love analog clocks, particularly old ones, it is worth the wait to get them working correctly again

This is really a great shop. The repair was to re attach…read moreone tiny hand back on its stem. Not easy. A full disassembly. Then my upgrade to a better metal band and a new battery. Good as New. A very fair price.

Great experience! Very professional, very knowledgeable about clocks, andanswered all of my…read morequestions (there were a few). Good old fashioned customer service, helpful and straightforward!

I was more than impressed with the variety, quality, and historical significance of some of the…read moreclocks on display. It's a "father and son" business with both named "Ernest." We brought in a quite expensive clock for evaluation and repair, and the younger Ernest was kind enough to give me a tour of their shop. I was astonished and very impressed by the number of clocks I saw. Ernest was very gracious with his time and showed me literally hundreds of clocks, most of which were rare and expensive. I would strongly recommend this establishment to anyone interested in obtaining expert service from two fine gentlemen named "Ernest."

both ernest and his son are extremely rude and practice questionable yet alarming schemes to…read moreunsuspecting customers. the son, whatever his name was, had a sudden and aggressive outburst and immediately became very hostile in response to my initially mild confrontation of their deceitful business practices, which had been costing me a LOT of my time (ironically). i will not be revealing the exact details due to both the nature of the situation and for the sake of my identity, however if you're reading this, i would simply take it as a sign to support a more.... level-headed establishment. (please see review by user "A S" from 3 years ago as their criticism is correct) **DISCLAIMER: after reading several other user reviews it appears i may have incorrectly referenced ernest as the dad, when he is the son. if there was any mixup i apologize, as this took place quite some time ago now.**

Very reliable, honest, and knowledgeable about what they do. I'm very happy with their services and…read morewould definitely recommend them for all your clock and watch services. Don't look elsewhere and give them a call.

From the owner: We specialize in Grandfather clock repair. Serving the Tucson, Arizona area, please call today to…read moreschedule an appointment!

The young lady who works in the front and greets everyone. I went there to have a watch band fixed…read moreand to change the slip ring on 2 small charms. They took care of both items very quickly and in just a few hours called to let me know they were ready.

If I could give this jeweler 10 stars I would! I have a pair of pear tsavorites that I have…read morecarried around for 30 years because I didn't know what to do with them. I took them to Goldline and asked if they could make a ring out of them. Anya said "of course". I told her I would bring the diamond when I recieved it. A week later, I took the diamond in and Mark showed me the CAD drawing of my ring. I was totally thrilled at the design. A week or so later, I picked up my new birthday present. The design is spectacular, the band of the ring is thicker than anything I've ever worn, and the stones look balanced and beautiful together. Mark is an awsome jeweler, Harold told me how to take care of the ring as the tsavorites are softer than most stones, and Anya is a fantasic customer serivce person. The price was more than fair and I will go to them as my "go to" jeweler for repairs and custom jewelry!!!

Terrible terrible terrible. My poor mother was *extremely* overcharged for a clock that took weeks…read moreto arrive and even then DID NOT WORK, was mistreated by both the manager and another employee, and just generally any business that makes a big deal of its "no refunds no exchanges" policy should be AVOIDED AT ALL COSTS.

Battery & o-ring replacement that needed special tool to put back on. Excellent& fast service!read more

Went into the Kay jewelry store to buy a gift for a friend. This location recently reopened as they…read moreremodeled this location. For being an outlet store, they have a large selection of jewlery for women, men, and some items for children at very affordable prices. The necklace and charm I purchased were half off their already reduced price and I found a very cute gift with diamonds for way under my budget. The young lady who helped me was helpful without being pushy. Will definitely be back.

________________________________no_refund__________________________________…read more !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!warning!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!                                               !!! in my opinion !!! scam !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! scam !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! scam                    Kay's sales reps make verbal agreements                                 and do not stick to them!!!!                                                                                                                                                    @ Myra Graudet ________________________________no_refund__________________________________ at this point all we want is our money back new ring, diamonds fell out within three days!!!!!!!! took est. 25 days to repair!!! one week later diamonds fall out again!!!! because Kay jewelers has had the ring longer than us Kay's says ______________________________"no refund!"_______________________________ I purchased a ring for my wife and the mother of my kids for mother's day from Kay jewelers store (#2988) ((Tucson premium outlets)) I purchased the extended warranty, the ring broke within a week.   We took the ring to Kay's store (#765) ((Tucson mall)) to be looked at and that is where things started to go bad. We were offered a refund or repair per our warranty. (((great!!!))) We were told that the ring fell apart due to the fact that the diamonds were "too small" and that they would keep falling out "most likely!"   (((((  but that's a ring Kay Jewelers sells and stands stand behind?????? ))))))) ((( not so great!!! ))) my thought was to go ahead and get a refund due to being told the ring would "most likely" fall apart (lose diamonds) and you only have 30days for a refund. i still wanted the same ring so I could have got a full refund purchased a new ring and warranty and have had a new 30 day policy with a new ring. when I told this to whom I believe to be Myra Graudet. the female sales rep from Kay's with salt and pepper hair (whom I believe to be Myra Graudet) then stated that since the ring fell apart within the first 30days that if the ring needed service or the ring broke again  Kay's would still offer a service or refund of my choice, if the ring fell apart within 30day of having the ring back from repairs, because the normal refund policy is 30days. ______________________________________________________________ (((( !!!!!!she agreed!!!!! )))) that it would make sense to get a refund now then purchase a new ring and 30day policy due to the rings falling apart "a-lot."  she then told me it would take more time to order the new ring and size the ring and it would be quicker to have the ring repaired and that kay's would give us another 30days on that ring. so i wouldn't have to wait for a new ring and then if something did happen within 30days again she assured me I would have the option of service or refund of my choice within 30 of receiving the ring from repairs. ((( great!!! ))) _____________________________________________________________ here we are the ring is broken and going to keep breaking and taking a month or maybe more to be repaired or replaced and the ring only stays intact for a couple days (+,-) (((((((( not great!!! )))))   (((((( scam )))))) (((((( awful )))))))  ((((((( scam))))))) so buy a ring buy a warranty and then don't get your money back and let them service the old ring for the majority of the time meaning Kays is going to have your ring most of the tome and you will only have the recourse of calling customer service for the full runaround!!!! $$$$$$$$$$take your money to somewhere else $$$$$$$$$$$$$$$$$ ________________________________________________________________________________ !!!!!!!!!!!!!!!!!!!!!!!!!!!!they are cheap now I know why!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!                                              !and so do you!                  !!!your wife / gf will not have that ring long!!!                                      ((( scam )))Kay Jewelers((( scam)))                                       Tucson premium outlets                                                  Tucson mall                                                 (((((( scam ))))))                                               (((( company )))

I had a very enjoyable experience at this store today. They were fair, personable, and very…read moreprofessional, Beatriz was absolutely amazing. I appreciate all of the help that she gave me. I will be visiting this location again.

Today, 8/21/26 we visited PMR Precious Metals. Nevaeh took care of our needs in a very friendly…read moreand professional way. We walked away very pleased with their service. I recommend PMR for all your precious metals and jewelry needs. Thank you to Nevaeh for making our day!

Good work on ring resizing but very expensive. Unable to repair gold link bracelet & showed little…read moreinterest in helping me resolve the problem.

Their service is amazing. Everyone is there to help and find a solution. I have been going there…read morefor decades. Never disappointed