They replaced a battery in my watch. The cost was $8 and stupid me, forgot my wallet, they told me they'll catch me next time. Since I only live a couple blocks away, I immediately went home and grabbed the money I owed them. They were extremely nice, and they did a great job on my watch. Quality work! read more

Professional, Knowledgeable and Eager to Please. Have Decades of Experience. Service exceeds minimum requirements. Way above any competition. Just overall good people! read more

Amazing shop. An amazing level Of service and knowledge. Best in town. Would not hesitate to take a complicated watch problem Here read more

This is the ONLY place to take your watch in Tucson. There is noting not to like! Wonderful people and superb knowledge of all time wear.

This company is a great place to have your watch or clock fixed. Great prices and wonderful people

David is a most personable and knowledgeable man. I have been going to him for over 15 years He has the lowest battery replacement charge in the city He is so busy the sometimes repairs can take some months but it's always worth it! Peter Kay MD read more

Excellent "Service" - customer care! Each person is given courteous Service! Trustworthy. Good value. I highly recommend this Shop!

Changed my watch battery in minutes at a price I couldn't believe. Out the door with an uncharacteristically generous tip for $10! Fast, friendly service. I didn't ask but I'm guessing they could fix you up with just about any kind of analog mechanical clock that anybody's grandmother ever had. A very interesting place. read more

I really enjoy having a Watch to wear and when it happens to malfunction or the band is to tight or loose or just needs a new battery I am so glad to have been told of A-1 Watch company you just don't see or hear of these small companies I definitely recommend the customer service and the quality in how my watch is being worked on thanks for such a good watch repair company read more

Small old timey watch shop. Employees were very cheerful and friendly. There was a bit of a wait but worth it in my opinion. Services are very affordable. I got 2 batteries replaced and links taken out in a third watch for $23. There is a small fee for debit/credit cards. I would recommend this place. read more

Great service people are kind and knowledgeable, and the expense is not very much. Hi highly recommend this place for any watch or clock repair. read more

Dave was amazing repairing my watch. In addition, he educated me on how to keep my watch in top shape.

Still the Best watch repair in Tucson. Dave does exceptional work for a battery or Rolex, Just a caring and considerate operation. They are very busy but worth the time and wait as the work is done to perfection. I would highly recommend A-1 Watch Company. read more

Excellent excellent excellent! I took my watch here after I was given a $144 quote from the place in the mall and they had my watch for 3 weeks! I went and picked up my watch and said I wanted a second opinion. I brought it to A-1 and the gentleman fixed it in 10 minutes while I waited. He even said to pay him $6 later because he wanted to make sure it was still working after a week. It's been a week now, so I'll be bringing him the money when I get back from a business trip! Thank you to the gentleman at A-1! read more

I came in as a walk-in customer, I needed a battery for my watch. From the start, the people behind the counter were very accommodative. They swapped out my battery for my watch within 10 minutes as I waited. Very nice and friendly to talk to. read more

Took my Tissot T-Touch in for a battery replacement back in Dec. of '22, after 7 months of excuses I finally went and picked up my watch today because I knew they would never replace the part they threw away with the battery they replaced. Their excuse, it's harder to get parts off the internet nowadays.. well if they hadn't thrown away the battery insulator, they wouldn't have had to order one... No stars, no apology for their mistake. I wouldn't trust them with a dime store watch, please consider how much your watch is worth before letting someone "work" on it, very disappointed, this used to be a decent shop. read more

I wanted a wind up watch as a change from buying batteries. The owner sold me an Elgin watch that just fit. $100. problem was it gained and hour and fifteen minutes the first day. I went back to the shop and said I must return the watch as it is defective. The owner said he doesn't do returns and will wear it for day to check it out. I left my phone number. He assured me he'd call the next day. He didn't. Nor did he call during the week. So he's got the watch and the $100. I'd like a watch that keeps time or a refund. I trusted him. I got had. An expensive lesson. The nice lady there replaced batteries in four watches for me. I have no argument with her. read more

Totally worth your time! The repairs they make or so reasonably priced I don't know why anyone would ever buy a new watch. They have the most amazing clocks and watches, some of which are for sale. Their knowledge of luxury watches blows my mind every time I'm there. So if you have any top shelf time pieces that need help I suggest you take them to A1 watch company right away. read more

Very professional and reasonably priced services. We couldn't be more pleased with A-1, where our needs concerning watches and clocks were fully and efficiently addressed. read more

I walked in there and was greeted immediately. The knowledge of Lauren is wonderful! She is patient and informative. I would absolutely recommend patronizing this establishment.! Thanks Lauren. Jodi read more

Great service from some great people. Reasonable prices with quality service. I have several watches that need attention some attention. Definitely will be using their business again. read more

Horrible service broke watch and would not replace did not even try to listen even though it was their mistake

Yes! Old school guy, wealth of knowledge and friend. I trusted him with about 8 watches ranging from a few hundred to a few thousand, he did great. read more

A1 is a great watch and block repair shop, they make you feel as if your a fri not just another customer.

As a relative Tucson newbie I was delighted to find an amazing shop for any and all timepiece needs, watches and clocks. Great services, prices and technical knowledge. A-1 would be an asset in any city. Glad it's here in the Old Peublo! read more

I have used this company twice for repairs to my watch. Both times the quality of the service was outstanding and the people working there couldn't have been nicer. If I ever have another issue with my watch, this is the place I will take it for repairs. Price for repairs was also very reasonable. Definitely recommend this place. read more

I stopped in to A-1 to have my new Speedmaster bracelet fit to my wrist. The owner greeted me and took the time to explain to me some of the features of my new time piece while he adjusted my watch. Great customer service. I'll definitely be back. read more

I've used A-1 watch for over 20 years. They are very good. ! ! They have worked on watches of mine that are Rolex movado omega and tag Heuer. I recommend them to fix any watch you have read more

I recently brought in an automatic watch with an eta 2824-2 movement that had stopped working and brought it in to be looked at. For what I've paid to have batteries replaced at other places in town, they got my watch fixed and working better than ever. I'll never take a watch anywhere else again. I can't recommend this place enough. read more

As a watch collector I've brought in various watches to have links removed from the bands and have batteries replaced as well as dial repair and technical repairs. I've done business with these folks for years and never had a bad experience. The bad reviews I see on here must be coming from crazy people! Like they say, you can't please everyone all the time. I think the people who have left most of the bad reviews are partially responsible for the state of this country! If they devoted less time writing bad reviews and more time investigating the people they vote for we would not be watching our freedoms being taken away little by little! Anyway, my review of A-1 Watch Company is nothing less than stellar and I will continue to do business with them as long as their in business and I live in Tucson. read more

This was the first and last time I will go into this business. I bought a new solar watch from Amazon but the band needed to be adjusted. I set the watch and made sure it was working for a couple of days and I took it to these people to remove links. When I walked in the door the watch was working. I told the man all I wanted was some links removed. He took the watch to the back and about 5 minutes later he came back and said the watch did not work. I could see the exact time the watch stopped working which was 5 minutes before. I said all I wanted was links removed and he said that is what you wanted? Well the watch does not work. Not only are these people incompetent but they are also dishonest. Take your business elsewhere. read more

These guys are awesome the only place in Tucson I will let touch my watches. Always friendly customer service and very reasonable prices. Very fast battery replacement my wife and myself have used them several times and always gotten the best customer service. Veteran friendly also. read more

Five Stars! Friendly! Fast! Five dollars for a quality battery! Flags everywhere! #MAGA read more

Super group of people. Friendly, experts and always ready to help even with repairs to very old w=watches and clocks. You can not go wrong in dealing with these folks! read more

BOTTOM LINE: I DO NOT recommend this jewelry repair shop, especially with your valuables. Customer service is poor. The owner (DAVID) is an extremely rude and irrational individual. Based on reviews, the other staff members seem to be great. This company is NOT BBB-accredited and has a BBB rating of F (as of February 23, 2019). Do not let the "good" reviews on Yelp confuse you with overall quality -- the good ratings are for simple fixes but the majority of the negative ratings relate to expensive, antique, and heirloom items. Reconsider for these types of items. Following this review, a formal complaint will be filed with the BBB. DISCLOSURE/BACKGROUND: I am writing on behalf of my girlfriend's Mom who cannot speak English well. The review and supporting information below are based on an in-person discussion soon after the incident. Fri, 08 Feb 2019 She dropped off her $16K Rolex watch, which stopped working. A-1 Watch Repair was recommended by a friend and also had a good experience getting a battery replaced on an expensive BVLGARI watch. At the time of drop-off, the owner stated he would provide a repair diagnostic to include cost estimate. When asked specifically about cost, the owner replied that the diagnostic would be free and she could decide to move forward with the repair service based on the diagnostic and cost estimate. She acknowledged and he told her he would call her within a few days. Approximately a week later, she never received a call. Concerned, she called the shop to ask the status of the watch. They replied it would be a little longer because they were waiting on parts. Again, they said they'd return a call. No call followed. She called a second time. Again they stated they were waiting for parts. Concerned, she decided to call a local Rolex dealership for a second opinion. The dealership revealed to her that a relatively new policy prevented individual retailers to obtain parts directly from Rolex. This made her wonder how A-1 was sourcing their parts if this was the case. The next day she decided to retrieve her watch. Thu, 21 Feb 2019 Almost two weeks go by with no update (she had to initiate all the phone calls). She walks into the store and politely asks Dave that she would like to pick up her watch. He responded with a raised voice, "NO" with no follow-up explanation except that he would call her back when it's ready. Shocked she again told him she wanted her watch back. He told her it was disassembled and that it would take some to re-assemble to give it back to her. She told him that she did not want it assembled and that she just wanted her watch back. At this point, he was raising his voice and so she asked him why he was yelling at her. He responded, "I'm irritated because you're not listening to me." This back-and-forth ensued for about 20 minutes. In the end, he told her he would have it re-assembled in 2 hours but that she would have to bring $100 in cash when she returned and that if she didn't have the cash in hand that he would not return the watch. She reluctantly left and returned a couple hours later. The owner had left and his staff who helped return the watch said she didn't have to worry about the cash. On the way out, she noticed new strange noises coming from the watch. Concerned about the condition of the "diagnosed" watch, she took it immediately to the Rolex dealership. She is now waiting for a response from the Rolex dealership. Common themes on Yelp & BB Reviews: - poor communication - rude customer interaction - proportionally more negative reviews relating to repairs to vintage, antique, expensive items RECOMMENDATIONS TO MANAGEMENT/OWNER: 1. Improve communication standards. This seems to be the most-complained about issue but could also be the simplest of fixes. Be more pro-active and provide a status update with the customer especially with any changes! 2. Set realistic expectations with the customer. If a known part is difficult to acquire or if the complexity of watches might require additional time, convey this to the customer. 3. Treat customers with respect. There is no reason why a staff member should be disrespectful towards their customers to include raising their voice. Mistakes are made, parts are lost, etc. but showing customers how a business handles these situations, through respect and professionalism, instills trust and confidence. read more

Nice and highly qualified repairs on good watches and clocks. David and the staff are friendly and helpful. Sometimes they get busy and you may have to wait but I have found it worth the wait or come back another time. Gil read more

Fantastic customer service and a great price for watch battery repairs! The malls charge 25 dollars to change it but this place 6 bucks! They also sell watches inside the shop along with local made jewelry. I will be a lifelong customer. read more

We had brought in a particularly difficult watch, a vintage Omega Moonface, to be repaired. I work with another watchmaker, and it was his watch- but he didn't have the place to source such specific parts. We have referred other people here before so we thought David might be able to get it working. It was already keeping excellent time, but the moonface had stopped moving. We brought it in in June, David thought he'd be able to make the part and we told him it was intended to be a Christmas present. We even payed him a portion upfront as we know that watches of this nature can take a long time to service. Unfortunately, communication from him was horrible. Not only did they not call us- but they stopped taking our calls. We started checking in around October, which is reasonable as the watch had been there for 4 months at that point. We were constantly told that David was busy and that he would call us back, never returning our calls. It then got to the point where he wouldn't even take a message- just kept telling us to call back in 1 week, or 3 days and this continued for about a month where I'd call back every time on the day he asked me too, but Christmas came and went and he told us he was too busy with other customer's jobs. Finally we asked him just to forget it and that we'd pick it up. He told us it'd be ready on a Thursday, it was not. He told us to call on Tuesday and it'd be ready, it was not. Finally in February I was able to go in and pick it up and it's no longer running. The hairspring is broken and a mess of other new problems exist. On top of that he told me that I had "pissed him off because I interrupted his work process by calling too often." I reminded him that he kept asking me to call back and that we were paying customers in this case, as well as colleagues. He screamed that I should get out of his store and never come back. I'll be very, very happy to stay away. read more

I have known A-1 watch since 1986. I grew up in Tucson and Dave and A-1 have taken great care of us over the last 28 years. I know the watch and clock repair business is a slow paced industry. Parts take weeks to months and the repair process is very slow. Quality work is slow but Dave is top-notch! That's why I ship my pocket watches and wristwatches to him from LA for repairs and tune-ups. As for other reviews from people from other states, I have my doubts if they are legitimate. I can't imagine Dave yelling at anyone. I trust A-1 with my valuables. read more

What a nice place and friendly guys working there. Went in to get batteries for 4 watches and they did them while I waited. Took about 15 minutes for 3 of them. The fourth one appears to need a new movement, which I had them order. But for $6.00 a watch (included labor) to replace a battery, you can't go wrong.. This will be my new go to place for watches...Use them confidently.. read more