The service is excellent. Repairs are done in a timely manner and the customer service is amazing.read more

For the 2nd time used, my diamond wedding band was enlarged and, unexpectedly, cleaned in less than…read morea day. Great service!

Needed links taken out of a watch. Searched and found this location at the mall. Service was quick…read moreand reasonably priced.

Needed a few watches fixed, new band, fix band, and batteries. Very friendly staff and all fixes…read morewere completed on time. Will be back with more. Thanks

This place is a fantastic local business !! Tucked away in an old two-story building. I'm glad that…read moreI found them he has excellent customer service, excellent workmanship and excellent pricing! Has also has nice things to sell at very good prices. I highly recommend

I brought in several pieces for repairs, a couple were a little tricky, but George did a great job…read moreand I am so happy to have my jewelry to wear again. Give this place a chance, you will not be disappointed.

Came in with an old diamond wedding ring and 2 other gold rings. They offered a fair price for all…read more3. Very happy with the service!

We met with Stewart a couple of days ago. He was simply a pleasure to work with. We felt he gave us…read morea very fair price for what we brought to him. He probably has the most experience in Tucson in the jewelry business. He has been in this industry for over 40 +years. He took his time and it was a pleasure to work with someone who knows what he is doing, he took the time we needed and was honest and trustworthy. I would not work with anyone else.

This is really a great shop. The repair was to re attach…read moreone tiny hand back on its stem. Not easy. A full disassembly. Then my upgrade to a better metal band and a new battery. Good as New. A very fair price.

Great experience! Very professional, very knowledgeable about clocks, andanswered all of my…read morequestions (there were a few). Good old fashioned customer service, helpful and straightforward!

They replaced a battery in my watch. The cost was $8 and stupid me, forgot my wallet, they told me…read morethey'll catch me next time. Since I only live a couple blocks away, I immediately went home and grabbed the money I owed them. They were extremely nice, and they did a great job on my watch. Quality work!

Professional, Knowledgeable and Eager to Please. Have Decades of Experience…read more Service exceeds minimum requirements. Way above any competition. Just overall good people!

Outstanding in every way. Ernest is smart, honest, and knowledgeable. He has redone the works on…read moremy beloved grandfather's clock once and replaced them completely again just today. I wouldn't trust anyone but him with my treasure.

both ernest and his son are extremely rude and practice questionable yet alarming schemes to…read moreunsuspecting customers. the son, whatever his name was, had a sudden and aggressive outburst and immediately became very hostile in response to my initially mild confrontation of their deceitful business practices, which had been costing me a LOT of my time (ironically). i will not be revealing the exact details due to both the nature of the situation and for the sake of my identity, however if you're reading this, i would simply take it as a sign to support a more.... level-headed establishment. (please see review by user "A S" from 3 years ago as their criticism is correct) **DISCLAIMER: after reading several other user reviews it appears i may have incorrectly referenced ernest as the dad, when he is the son. if there was any mixup i apologize, as this took place quite some time ago now.**

Came in to get three watches fixed with new batteries. We were greeted with friendly service and…read morequick service. Price for new battery was only $14.95. They sell some jewelry items and watches, too. They are located in the Tucson Mall near the Food Court, closest to Dillards.

It's easy to see why this shop has been in business for 30 years. I stopped in to get two…read morewatchbands replaced and Autumn was fantastic--professional, courteous, and incredibly fast. She was also highly responsive to my online inquiry. They have an excellent selection, great prices, and a convenient location in the Tucson Mall (right across from Cinnabon). Highly recommend.

Great service! Received a quote for ring repair over the phone. About 1/2 the price of mall stores!…read moreI drove it to the store and they completed the work in just a few hours. Wow! I'll definitely be back!

R & J is the absolute best with jewelry and watch repair! I have now taken multiple watches and…read moredifferent types of jewelry there when I needed help and every single time they have been amazing. I've had a ring re-sized, earring wires replaced, and they even helped when I made the mistake of taking a watch somewhere else to get it fixed and got totally taken advantage of by that other watch repair company. Robert saved the day and fixed what that company had made worse than the original problem I'd gone to them with. I'll never stray again! I also took a watch I was giving as a gift there to have it sized correctly. Robert was kind enough to teach us how to use the watch even, since it hadn't come with any sort of owner's manual. In addition, I have had rings rhodium plated. I've also purchased jewelry from them -- they have a lovely selection of various types of jewelry including rings, necklaces, and watches. They also special order things, and I ordered a beautiful pair of gold hoop earrings. They are quick and communicative as well as extremely knowledgeable and friendly. Do yourself a favor, and if you need repairs for your jewelry, look no further than here!