Always takes GREAT care of me when I come in! Regular customer. I will continue to do business @…read moreFast Fix

I am writing to formally express my dissatisfaction with the recent repair service I received at…read morethis shop. I paid $100 for prong tightening on three bracelets and two pairs of earrings. Unfortunately, the results were unacceptable. During pickup, I discovered a prong on one of my bracelets was broken. Well Katrina was checking my jewelry to make sure that the stones were not loose, pretty much every single piece of jewelry they had of mine was really never worked on. Katrina had to ask the jeweler to do the work right in front of me while he was tightening the stones on the jewelry he manage to make a pretty good indent on one of my rings from the clamps. I asked him if he would fix it, that it was not like that. And that's why he pointed to his colleague Katrina and whispered under his breath "She's a fucking bitch". I was told that it would cost $250 to fix the prong that was missing, which I find unreasonable given the poor quality of the initial repairs. Additionally, I called and asked to speak to the manager Katrina answer the phone and said she was a manager. While I was telling her about the situation she didn't even tell me she was handing the phone over to another manager. I thought she put the jewelry the messed up my jewelry on the phone but it was another manger - Moe. Moe told me he would fix the broken prong himself. However, not even five minutes after I dropped off the jewelry, he called me back and said he only does watch repairs. He offered me the option to wait a week for the repair or to pick up my bracelet and receive a full refund. I went and picked up my bracelet and got a full refund. To make matters worse, Katrina told me that the jewelry shop views itself as a family business and that the staff would never say that she's a "fucking bitch" because she asked him to complete the work properly. I find this unprofessional and unacceptable. Overall, the entire experience was rushed, disrespectful, and disappointing. if you wanna be jerked around, and treated poorly, this is the spot. I do not recommend this place to have fine jewelry worked on. I will be contacting their corporate office and will be reporting them to the Better Business Bureau because they should not be in business.

Good work on ring resizing but very expensive. Unable to repair gold link bracelet & showed little…read moreinterest in helping me resolve the problem.

Their service is amazing. Everyone is there to help and find a solution. I have been going there…read morefor decades. Never disappointed

R & J is the absolute best with jewelry and watch repair! I have now taken multiple watches and…read moredifferent types of jewelry there when I needed help and every single time they have been amazing. I've had a ring re-sized, earring wires replaced, and they even helped when I made the mistake of taking a watch somewhere else to get it fixed and got totally taken advantage of by that other watch repair company. Robert saved the day and fixed what that company had made worse than the original problem I'd gone to them with. I'll never stray again! I also took a watch I was giving as a gift there to have it sized correctly. Robert was kind enough to teach us how to use the watch even, since it hadn't come with any sort of owner's manual. In addition, I have had rings rhodium plated. I've also purchased jewelry from them -- they have a lovely selection of various types of jewelry including rings, necklaces, and watches. They also special order things, and I ordered a beautiful pair of gold hoop earrings. They are quick and communicative as well as extremely knowledgeable and friendly. Do yourself a favor, and if you need repairs for your jewelry, look no further than here!

Waited almost a month for a resizing that they said would be done in 3 days. The size is off and…read morehonestly I won't take it back. I called and emailed several times and they won't return a call or email. Even a lady answered the phone once and said she would call me back. She didn't either. Very unprofessional and I would not recommend going to this place.

Olga, the owner provided my husband and I with outstanding Customer Service. She listened to our…read morerequest and provided beautiful options. I walked out with the perfect Ring. We will be back!

Went here after another jeweler couldn't fix my wife's ring. We'll they said they could but it just…read morefailed again. Sais quoted the fix, then identified that the ring was created wrong and had to fix the gem basket, so they did without any added fee. Now I believe the ring is properly fixed.

This place is a fantastic local business !! Tucked away in an old two-story building. I'm glad that…read moreI found them he has excellent customer service, excellent workmanship and excellent pricing! Has also has nice things to sell at very good prices. I highly recommend

I brought in several pieces for repairs, a couple were a little tricky, but George did a great job…read moreand I am so happy to have my jewelry to wear again. Give this place a chance, you will not be disappointed.

I had my jewelry appraised here and the sales staff took the time to explain the rationale for each…read morepiece's valuation. No jeweler has ever done that before!

The staff is pleasant & efficient. In 2019 I brought my diamond engagement ring to check on the…read moreprongs. One visibly lost a tip but the other 5 were in good condition. They suggested I have it assessed with their goldsmith and I agreed. When the assessment came back, the goldsmith said the entire head had to be replaced. The price: $600. I took my ring to a private jeweler/gemologist for another assessment. He looked at my ring and said the damaged prong could be repaired and the others were in good condition. The price for the repaired prong; $45. Fast forward 2024. I notice a different prong tip missing, take the same ring in for assessment & am told the tip was missing & another looked "weak". It is sent to the goldsmith and am told the entire head had to be replaced - again. Price: $600. I take the ring to Ambassador and am told repair of the damaged prong & the weak prong would be $60. Total replacement of entire head $140. Work complete in 7 days. I'm not certain as to why the vast difference in cost. Ambassador has a 5 star review and friendly service. I try to bring business to family owned establishments, but I'm not returning to this one. Perhaps Thigpen should consider using a repair service with more reasonable prices. A Google search will reveal the average cost of repair of a prong is $45-$75.

Sandra and Deborah are simply outstanding. They know their business and do everything possible to…read moresatisfy their clients. I highly recommend them!

On a whim, my husband took me to this bead shop while we were visiting family. Let tell you, this…read moreplace is jam packed with inventory. The prices are very good and the owner is wonderful, very knowledgeable, and personable. I can hardly wait to go back!

Quina has an amazing talent....your treasured pieces will shine…read more She has does beautiful wedding sets, I highly recommend her. A great story teller as well (;

I had my wedding band and engagement ring resized. Very helpful and fast service. Pleased with the…read moreprice too. I highly recommend. The store is located in La Plaza Shoppes where there are many good galleries and shops. Classy