said my scans would be don't by 5, with no communication I did not receive scans, i call and they…read moresay not ready til tomorrow morning. Would not reccomend

scans look great and were sent quickly! however, the service truly leaves something to be desired…read more i walked into the shop and was greeted with someone on their phone, who made me feel like i was rude for coming into the shop and dropping off my film. i was super excited about this place upon my move to austin, but honestly won't be coming back because i felt uncomfortable by the employee :(

We were 99% certain we knew what the problem was with my lens when we brought it to Sorin, the sole…read moreproprietor at Eurotech. I'd done ample research and my lens was behaving exactly as others' have. There were even online videos with the same reproducible symptoms, and a specific part needed to be replaced. So I figured I could get my repair done at Eurotech, as Sorin has worked on many lenses previously. He told me there'd be no charge if he didn't repair the lens. The shop is very old-school in how it's run; there are claim checks, no website to check on your gear, and you must call him during business hours to determine the status of your repair. His phone mailbox is perpetually full. Eurotech is located in a small office within a building with other small businesses. The office is cluttered with all manner of camera parts and intact cameras, and there are few clean flat surfaces in the place. I was a bit edgy about leaving my camera and lens there, but the reviews and articles on Sorin gave me confidence. He asked me to call several business days after I left my equipment. When I called, he told me the lens was very clean inside. Evidently he was thinking that dirt infiltration might have been the problem with my lens vs it needing a part replaced. He continued to go down that path, apparently unwilling or unable to get the part. My lens was reassembled and I picked it up in the same condition as I'd left it. While Sorin was pleasant and making jokes when we originally dropped my lens and camera off, he was not very friendly when we picked it up. I'm leaving the review at 3 stars because I got my camera and lens back and there was no charge (although I missed my camera and lens for the 10 days or so they were in the shop). I do think it's nice that Sorin didn't charge for his time, of course.

I don't think I can say enough good things about Sorin. He was thorough, knowledgeable, and a great…read morehelp to me getting my old camera ready for our son to take on their honeymoon. He also is a very interesting person, and I thoroughly enjoyed speaking with him. I recommend him without any reservations.

Thought my Nikon Z8 was due for a cleaning before an upcoming photography trip. Talked with Johnny…read moreinitially then dropped my camera off with Jack the next day. Both were very friendly and knowledgable. My camera was ready the same day (they did say 24-48 hours but was called as soon it was ready). Wow. So appreciate their attention to service. I am renting a lens for an upcoming photography trip from them at the end of the month. Their website is very easy to navigate for rentals. Their prices for rentals are extremely competitive with other local camera shops. So happy they are in Austin. Sorry it took me a bit to find them. I will definitely be back.

I shot fashion and beauty for 50 years and have bought gear from all the big guys from Sammy's in…read moreLA to B and H ...the guys at camera exchange are helpful and knowledgable on the same level...

The designer was extremely knowledgeable and thorough. I'd love to take credit for the green…read morebackdrop but that was all her. The end product was exactly what I wanted. Reasonably priced and reasonably fast. 10/10.

As an art restorer, it's so important to us to be able to work with a conservation-minded framer…read more We recently helped a couple of our clients update their framed artworks' glass, to a UV-protective conservation-grade glass. Having the right materials will keep their artwork from fading over the years. Ryan was quick, friendly and knowledgable. We and our clients are very pleased with the final product.

Whetsone is one of the few Harbeth speaker dealers in Texas so I drove down from Dallas just to…read morehear some. The owner, Brian, was very patient and spent almost 2.5 hours with me. Yes, it is recommended to make an appointment. But this isn't like dropping by local electronics big box store. If you're in the market for the type of equipment Brian sells, audition appointments are very much the norm. And, it's not like its a pain to set up the appointment. Brian was super responsive in our communications. I've been to many audiophile shops throughout my 20+ years in the hobby. Brian, runs one of the best. It's a relatively small shop and just runs it himself, so he doesn't carry a ton of options. But the main reason for that is that he has carefully curated a list of offerings he know will make you a happy based on his decades of experience in the industry. I'm pretty confident I would be happy with just about anything he sells out of his store. He's super approachable and isn't belittling or snobby like many audiophile sales people tend to be - he actually makes it fun to shop for audiophile equipment. He's also very patient and not pushy at all. Just a great experience. Super happy I made the trip down to Austin to visit Brian's shop and will definitely be spending my audiophile budget with Brian from now on.

I've been loitering around Whetstone Audio for a couple years. Brian is very helpful and has a lot…read moreof obscure, extra cool gear. I've bought a Dynavector phono cartridge and Devore Fidelity speakers from him. He really takes good care of his customers. First rate experiences. Highly recommended. A+

As a professional fine art photographer, my partnership with a reliable photo lab is essential to…read morethe integrity and reputation of my business. I need reliable, high quality work delivered to the highest professional standards. Pounds has proven, again and again over my 15+ year relationship with them, that they are simply not up to the task. They have dropped the ball on me over and over, delivering a series of metal prints which are supposed to be 'ready to hang' that have literally fallen off with wall with more than 70% failure rate. Many of them have fallen within a matter of minutes after being hung. Others have fallen in the midst of month-long gallery shows which has been utterly humiliating on both personal and professional levels. How can I be taken seriously as a fine art photographer with such shoddy work that literally won't stay on the walls? And how could I even think to pass on such shoddy work to my clients? 'Shit rolls downhill' as we say here in Texas. No one operating under good faith would pass such a piece to their clients. And yet, pounds has done it again and again over many years. And they continue to treat their long-term, loyal clients with their high quality BS customer service while producing pile after pile of shit for their clients to deal with as it rolls on down the hill to their respective clients. What does this say about the people working at pounds? After several years of sticking with pounds despite such massive problems that have compromised my personal and professional reputation at galleries and amongst clients, I've come to realize that the customer service which kept me with them for so long is nothing more than lip service to cover up for their shoddy work. They have done absolutely nothing to fix the technical problem with the metal print float mount and hanging bracket system which was failing at remarkable rates. They have reprinted my work numerous times, and each time the prints fall off the wall even faster than the prints they were intended to replace. I've even tried to help them fix the problem by experimenting with solutions and found a heavy duty mirror adhesive that works with 100% success rate. I informed pounds of my solution, but did they use it or something similar in their own production? No!!! Why not??? I can only guess that the cost benefit analysis didn't work out, and that it's easier and cheaper for them to continue producing prints that fail than to produce prints their clients can rely on. This speaks not just to technical incompetence in the lab but to something far more grievous, namely a lack of personal and professional integrity. Pounds has caused me to lose clients, clients to whom I had to reimburse thousands of dollars in sales, they have compromised my reputation with galleries, and most recently they have caused me to miss hanging work in the biggest gallery show I do every year due to their incompetence and lack of integrity. I have now decided to end my 15+ year relationship with pounds simply because they cannot be trusted to produce work up to a professional standard. They can't even be trusted to produce work up to a mediocre standard! The only thing I'd recommend using them for is proofing because they're fast and cheap, and messing up proofs would hardly jeopardize a person's career. Any professional quality work, send elsewhere. Don't be hypnotized by their so called 'customer service'. After many years going back and forth with them and being sucked back in when my gut was telling me to jump ship, it is crystal clear that nothing has changed at pounds except now I can see them clearly for what they are. You've been warned. EDIT: Since my initial review, Pounds has reimbursed my past metal print orders as I requested after the repeated failures in the hanging brackets. I feel this is as satisfactory a resolution as is possible given the circumstances. Even so, I have decided to close my account at Pounds and am currently looking for another lab to send my work to.

Pounds is the finest lab in the U.S. I was a customer for several years in the past and they were…read morehelpful and professional at all times. Thank you, Pounds! J. Bordine, Wimberley, TX

WCC did an excellent job framing our large oil painting--beautiful craftsmanship (the corners of…read morethe frame are perfect), premium materials, and friendly service. One small issue: mounting hooks were 2 inches off-level, making it hang crooked at first. We adjusted the wall hooks ourselves, and now it's perfect. Minor hiccup aside, we're thrilled and will return for all future framing! Highly recommend.

On 10-30-19 I left my new frames with the optician to have new lenses put in. My frames were not…read morepurchased there, but in another country while on vacation. I was told that the type of material may be damaged when lenses placed, they were not, and the optician broke the arm while trying to mold them. They cracked in two! She handed the broken arm back to me without a single "I'm sorry", and she was sure I could find a US distributor to replace the arm. I spent $500 on lenses, waited until March to receive a new arm from the manufacturer, and I won't ever go back here again. I own my own business and I would never treat a customer with such disdain and disrespect. I'd be out of business. It's a shame, the eye Dr. was pleasant and thorough.

This place ROCKS! I was experiencing a stye on my left eye and called the staff to get some help…read morewith care for my eye at home. The staff called me within an hour gave me instructions for taking care of my eye at home. It turned out that I followed her instructions and my problem is resolved. I am very thankful and blessed with the staff of Lakeway Optical. L Jordan