There a sense of comfort when me and my wife walk into this place, some of the nicest people I have…read moreever interacted with! I can't thank Dr. Kyoko and her staff enough for taking care of my wife during her pregnancy.

I called to schedule a first pregnancy appointment with Dr. Okamura…read more The office staff informed me that she likes to review new patient requests herself, and decide based on her schedule and patient information whether to take on the patient. They sent her an email with my information, and told me to expect a response the next day. I never received a response. I called every day for a week asking for an update, and every day the answer was that she hasn't gotten around to her email yet. Eventually, I called another practice that scheduled me *on the spot* for an 8 week ultrasound the following week, and an 11 week in office visit with an award winning highly regarded doctor.

Review from a male perspective, helping out a friend with a ride. The advantage of going to a…read moreprivate clinic like WHS vs Planned parenthood, is that they can get you in faster, and don't force you do a 72hr waiting period, or short range follow up visits. Time is tissue. If you are looking Abortion services, look at the National Abortion Federation website and also the Abortion Care Network. As of 2019, the cost for first trimester work is $700, and you can pay exact cash if you like. The OB/GYN literature suggests that surgery is preferable to pills because it's a one shot procedure, and you won't be cramping and passing blood for the next week which can create additional stress. WHS is a member of the National Abortion Federation, and follows professional society guidelines/accreditation. If you get surgery, then you will almost certainly get partial/full anesthesia, and will need a ride. The discharge area is behind the building on a lower entrance. If you look closely you will often see police hanging out further down the drive way or in the Walgreens parking lot. (If you get a script for antibiotics, get it filled right away, as you want to take post surgical antibiotics within 1-2 hours of surgery to get the best protective effect) I can't say anything about the procedure itself, but the waiting area has a gloomy awkward atmosphere, for obvious reasons. Bring a book, and drink something first because the designated driver can't leave after the procedure begins.

Thank you for all the amazing work and support that you provide. From the first call and the…read moreavailability you provide.

I have been Susan Mann's patient for more than 30 years--first at Harvard Vanguard in Cambridge and…read morewhen she left there I followed her to Brookline. When I had serious symptoms that could not be explained she persisted in running tests, even though they were all coming back negative. It turned out that I did have a malignant tumor but thanks to her persistence it was stage 1 and I did not need any further treatment after my surgery. That's what a great doctor does.

I have been a patient of Dr. Susan Mann's for almost 8 years and she has expertly, kindly, and…read morepatiently seen me through two high risk pregnancies to deliver healthy, full-term babies. She put my mind at ease many times and despite having a busy practice, she always listened to and carefully answered all of my questions. She takes the time to get to know her patients and I have always felt that she genuinely has my best interest in mind. I appreciate her rational, practical, and common sense approach. However, she's serious and ultra-cautious when it comes to looking after her patients. At the end of both pregnancies, my blood pressure was high and she was very firm and clear about how serious it was. She had me come back in to see her every other day until I delivered to make sure the baby and I were okay. I have been so insistent on having Dr. Mann as my doctor that I kept driving all the way to Cambridge for my second pregnancy, even though we had moved 30 minutes away. Just recently, she moved her office to Brookline and I am driving even further because I trust her implicitly and can't imagine going to another ob/gyn!

Haven't seen any recent reviews for Dr. Matta, but it's nice to see that she's as great now as she…read morewas years ago. Dr. Matta is honestly the best OBGYN I've ever been to; she was my doctor for women's health checks and for my first pregnancy. She listens to my concerns and give me great advice. Honestly, I feel so at home in her office, it's crazy. Anita, her receptionist, seems to memorize and remember all of the patients that come through the office. Whether it's for regular check-ups or bigger appointments, I'm so glad to have Dr. Matta and her team on my side.

I am so happy to see Dr Matta recovered from St Elizabeth's. She delivered my baby almost 6 years…read moreago and was/is an amazing Dr. her bedside manner is amazing in an area that you need humor and compassion.

I desperately needed help removing one form of birth control and getting something else. I found…read morethis clinic via ZocDoc's website, requested my appointment the day beforehand, and was confirmed via phone and email. I was very distrusting, going into the appointment. But I was checked in early, called into the office on time, and didn't have to wait around forever for my nurse's triage and then my OB's care. She was a dream. Even though it was the first time we had ever met, and she had none of my medical history from other facilities, she agreed to remove my birth control on the spot and give me a new method. It was such a long and complicated road to get a doctor who would do this for me... I almost cried when she said it would be easy to help me. Such a friendly and easygoing manner, too. Thank you so much!!! I got home an hour later!

AVOID if you can. I'm giving only one star because I like my OB-GYN who practiced here. But now…read morethat she's changed offices, I have zero reason to come here again. There's a woman who works at the front desk/answers the phone who is perhaps the rudest person I've ever spoken to. Zero manners. Annoyed, mocking, borderline berating. I called to see if they could pull up a medical release form that I had signed two years ago and transfer my records over to another office, and she insisted that I had never sent them a form. Basically yelling at me over the phone. Front desk staff are a critical component of any healthcare, as they're the first person you see and can set the tone for the rest of the appointment. I would never want someone like her to be in charge of issues like appointments, who to talk to about bills, etc. Absolutely horrendous experience. Plus each time I've come, I've had to wait upwards of at least half an hour to an hour before being seen.

Dr Boudreau listens, asks questions, and gives clear post visit instructions for care. She was…read moreknowledgeable about lichen sclerosis and many Drs are not. My identical twin had the same issue and it progressed to cancer (uncommon but possible) She passed away from this. I need a Dr that understands the risks I face. I trust Dr Boudreau.

I booked a follow up appointment to discuss birth control options- Dr. Boudreau sat down with me…read morefor 45mn and discussed all the options- IUD, implants, shots, and oral contraceptives. I decided on an IUD. Dr. Boudreau was friendly, thorough and precise- I'm talking "in 5 seconds, you will feel pressure for 10 seconds"... incredible!

I would highly recommend Dr Shah to anyone who is looking for a knowledgeable doctor who cares…read moreabout her patients. She was helpful with my checkup and answered all the questions that I asked and went above and beyond to make sure I was comfortable. The office staff is friendly and my appointment was on time. Best of the best.

Beyond kind and compassionate care, just lovely. Went there for my annual and everyone was so…read moreknowledgeable and really took the time to get to know me, ask questions and get further testing.

I have been mistreated enough, I don't want to write this, I support the values planned parenthood…read moreclaims. I was offered treatments I declined that I was later told that they aren't allowed to offer. The most recent example is oral minoxidil. This has happened to me repeatedly over and over again, and glossed over when I ask why. Is that a treatment that's available? Depends who you ask! I felt the sting of gaslighting 3 times with clinicians, and once by the woman who drew my blood; and she gave me this smile that said, "I know I lied, you know it, I won't have consequences, and, it was my pleasure to mistreat you!" If you are marginalized you likely have seen this smile before in different contexts, communicating largely the same thing. "It was my pleasure to mistreat you without consequence. It's a smile cis white women make disproportionately in my experience. At the pharmacy I arrive to learn I have been prescribed something different nearly everytime, without being informed, and I never know what it's going to cost. The doses have changed without me being informed, and the quantity of medications have changed without me being informed. Which means some days my insurance pays for the medication, others I have to pay. I am low income, cognitively disabled, physically disabled and I have just given up on ever expecting to receive consistent care. Only a mundane incompetence akin to playing Russian Roulette with my wallet. Mass.gov has an official list of standards for medications to be covered under medicaid/mass health, this should be easy for providers to understand with training. If you prescribe ___ for it to be covered you must prescribe 180/90/30 days, for ___ condition(s). There is no reason I should have to call, text, message or repeatedly explain this, only to have it happen again every time. I have experienced mundane violations of my hippa rights, PPLM have been taken to court and lost before. They are still in violation, and it is systematic and illegal. We aren't talking about a little gossip either. If you check in for telehealth your hippa rights are violated, there's no option to exercise your right to refuse to sing away the rights to your information, allowing them to sell it for reasons not related to care. That's right when you sign any HIPPA agreement you are waiving your rights. There is no signature required for you to receive the right to freedom of speech, it's the same when dealing with hippa. Some serious corruption going on here. This is unacceptable. A hippa form should also inform you that you have a right to refuse to sign. Which is a hippa violation as well. You also have the right to receive care without retaliation if you exercised that right. And the list goes on and on to the point I feel hollow and empty inside when I walk in the door. I know when I walk in those doors I am no longer a subject, but an object to be acted upon. I dissociate during every visit. I have tried over and over again only to realize that the medical trauma I have been through before PPLM was nothing compared to what I have experienced there. The scar of smiley faces that stab you in the back, lie to you, and sometimes abuse you with intention... I need therapy just to deal with what I have experienced here at planned parenthood. It's even harder to trust medical professionals now. There's no good reason a review should bring me to tears. There's no good reason I should dissociate or abandon myself to get care I need. Oh, and get this, a cis woman told me that the person who decides what treatments are availing for cis women, and trans women, is a cis man... I have felt repeatedly that PPLM has left me behind as a patient, has failed to meet my needs, and maybe it's because the doctor that makes decisions for entire groups of people has never experienced the misogyny that cis and trans women face, and has never experienced the transphobia or dysphoria that trans women face. Do better. Stop violating hippa, stop retaliating, have transparent, publicly ability standards that explain what planned parenthood can and cannot do. When someone says "I do not want to answer anymore questions understand NO MEANS NO! WTF! AND PLEASE FOR THE LOVE OF GOD PRESCRIBE THE SAME THING, SAME QUANTITY, SAME DOSE, UNLESS YOU HAVE INFORMED THE PATIENT THAT YOU ARE CHANGING THEIR MEDICATION! A cis man deciding what is medically necessary for women is a no...