I called to schedule a first pregnancy appointment with Dr. Okamura…read more The office staff informed me that she likes to review new patient requests herself, and decide based on her schedule and patient information whether to take on the patient. They sent her an email with my information, and told me to expect a response the next day. I never received a response. I called every day for a week asking for an update, and every day the answer was that she hasn't gotten around to her email yet. Eventually, I called another practice that scheduled me *on the spot* for an 8 week ultrasound the following week, and an 11 week in office visit with an award winning highly regarded doctor.

I can't say anything about the doctor, because when I have the problem, I was unable to get an…read moreappointment with her. When I scheduled a appointment, it was postponed to another day without anyone telling me about it. The second time I came for an appointment, but they told me that my visit was not on that day, but on some other day 2 weeks later, although the letter from them indicated the time and date of the day when I came to them and no I never received any other letter.Nobody wants to solve the problem, the staff turns around and leaves. Terrible management. I waited in pain for 2 weeks, but today my appointment was rescheduled again. Managers don't send reminders. How important it is for a woman to solve her pain problem in a short time, and not wait 2 weeks and it's not a fact that you'll see a doctor. They will schedule an appointment for you and you will never know until they call you and tell you that you missed your appointment. Complete mess.

Thank you for all the amazing work and support that you provide. From the first call and the…read moreavailability you provide.

I had read other reviews prior to coming to this place and was a bit leery. Let me just say, the…read morelevel of respect, professionalism and kindness that this clinic offered was unmatched. Everyone from the security gaurd, to the receptionist, the counselor, and medical professionals performing the procedure and ultrasound made me feel extremely comfortable and calm throughout the process (which I will admit I was nervous about). If you are deciding whether or not to go to this clinic, I cannot recommend this facility enough and these individuals enough. I am grateful I chose here for this procedure.

I have been Susan Mann's patient for more than 30 years--first at Harvard Vanguard in Cambridge and…read morewhen she left there I followed her to Brookline. When I had serious symptoms that could not be explained she persisted in running tests, even though they were all coming back negative. It turned out that I did have a malignant tumor but thanks to her persistence it was stage 1 and I did not need any further treatment after my surgery. That's what a great doctor does.

I have been a patient of Dr. Susan Mann's for almost 8 years and she has expertly, kindly, and…read morepatiently seen me through two high risk pregnancies to deliver healthy, full-term babies. She put my mind at ease many times and despite having a busy practice, she always listened to and carefully answered all of my questions. She takes the time to get to know her patients and I have always felt that she genuinely has my best interest in mind. I appreciate her rational, practical, and common sense approach. However, she's serious and ultra-cautious when it comes to looking after her patients. At the end of both pregnancies, my blood pressure was high and she was very firm and clear about how serious it was. She had me come back in to see her every other day until I delivered to make sure the baby and I were okay. I have been so insistent on having Dr. Mann as my doctor that I kept driving all the way to Cambridge for my second pregnancy, even though we had moved 30 minutes away. Just recently, she moved her office to Brookline and I am driving even further because I trust her implicitly and can't imagine going to another ob/gyn!

Dr. Matta is so wonderful. So knowledgeable, assuring, comforting , humorous and positive. I am…read moreblessed to have found such a great female physician for all my feminine concerns and check ups . Thank you!

I am so happy to see Dr Matta recovered from St Elizabeth's. She delivered my baby almost 6 years…read moreago and was/is an amazing Dr. her bedside manner is amazing in an area that you need humor and compassion.

AVOID if you can. I'm giving only one star because I like my OB-GYN who practiced here. But now…read morethat she's changed offices, I have zero reason to come here again. There's a woman who works at the front desk/answers the phone who is perhaps the rudest person I've ever spoken to. Zero manners. Annoyed, mocking, borderline berating. I called to see if they could pull up a medical release form that I had signed two years ago and transfer my records over to another office, and she insisted that I had never sent them a form. Basically yelling at me over the phone. Front desk staff are a critical component of any healthcare, as they're the first person you see and can set the tone for the rest of the appointment. I would never want someone like her to be in charge of issues like appointments, who to talk to about bills, etc. Absolutely horrendous experience. Plus each time I've come, I've had to wait upwards of at least half an hour to an hour before being seen.

They literally do not care, and I say this after speaking with several other women who report an…read moreexperience similar to my own. The male receptionist sincerely lacks even a modicum of knowledge involving GYN concerns, he doesn't how to triage problems, he is abrasive, rude, arrogant, disrespectful, angry, he lacks empathy, curiosity, kindness, or even concern. Literally every interaction I have had with him, whether in person or over the phone is distressing. I had my first unpleasant experience with him when I called the office to make my first appointment. I decided to stay with the practice because I thought Anna Keshishyan was fantastic, and I figured my interaction with him would be minimal. Now I understand that he is the gatekeeper of the practice, and one must attempt to get through him in order to get to a provider. There are certain types of support staff who do not belong in healthcare, especially because when a patient is calling a doctor's office, it is usually not because they are having an amazing day and are looking for a sound board for their exhilaration.

Let's be real, nobody likes going to the gyno. I am especially squeamish and get really terrible…read moreanxiety every time. I hadn't gotten an Ob/gyn since relocating to Boston, but after getting recurring UTIs all summer, I knew it was time. I thought it would be super hard to get an appointment given the great reviews but they were able to see me the same week! The nurse who did my exam was seriously amazing. She was super personable, asked detailed questions without making me uncomfortable and was efficient and gentle during the exam. They set me up with an account at Quest Diagnostics so I can go whenever I'm having an issue and they can get me antibiotics for my recurring UTIs asap. They also have an online portal where you can see your own test results and access your medical records. Great!

Dr Boudreau listens, asks questions, and gives clear post visit instructions for care. She was…read moreknowledgeable about lichen sclerosis and many Drs are not. My identical twin had the same issue and it progressed to cancer (uncommon but possible) She passed away from this. I need a Dr that understands the risks I face. I trust Dr Boudreau.

Beyond kind and compassionate care, just lovely. Went there for my annual and everyone was so…read moreknowledgeable and really took the time to get to know me, ask questions and get further testing.

Very kind and compassionate staff / reception…read more I was here for an IUD insertion. I was seen in a timely fashion and had a good experience. The PA I saw was very knowledgeable and experienced and she helped me feel comfortable and safe during the IUD insertion and the pelvic exam. It was very quick as well which I appreciated. I was able to get anesthetic beforehand too which helped with the pain.