This place was awful. I went here twice in the past six years to get a pair of orthotics (and a backup pair), and was told then the orthotics were strong enough to last a decade or even a lifetime. One of the pair I only started using about 9 months ago because the first pair was failing me so badly. I eventually ended up with a torn meniscus and other knee issues and was told by my surgeon and physical therapist that my knee problems may stem from my overpronation (which was evident to them and to me from the collapsed arch on my right orthotics), and that I should go see a podiatrist.
Fast forward to two weeks ago, when I went in to BCP to ask about getting my orthotics repaired or replaced, and to also get an ingrown toenail looked at. While waiting in the waiting room with another patient, Dr. Szpiro absolutely berated an overwhelmed-looking administrative assistant for apparently telling a patient that their insurance wasn't accepted. She said that BCP never, under any circumstances, turns away a patient. This seemed a red flag, as I am wary of people who yell at their employees in front of other employees, and especially in front of their patients/customers. When I went in for my appointment with Dr. Szpiro, I found her curt and dismissive of my comments. When I told her I and my doctors thought that one of my orthotics was collapsed, she seemed to scoff and asked who had said that. I noted my physical therapist (who has a doctorate in PT), and she said "so not a real doctor", but then she took me more seriously when I noted my surgeon had the same observation. She admitted the arches had fallen on the right orthotics, and that that my uncorrected overpronation was likely what caused my torn meniscus. She then had a technician "fix" the orthotics to repair the arches. She then scheduled an appointment for me to return to have the ingrown nail removed.
Today I went in for my appointment and to explain that my orthotics had once again collapsed (they clearly don't "last a lifetime")! I arrived at the site 15 minutes early, but didn't realise that it isn't possible to park within 5-10 blocks of the office on mornings of the third Mondays of each month due to street cleaning. After driving around for five minutes, I called the office to explain I might be 5-10 minutes late. The person on the phone told me that was no problem. After eventually finding parking and arriving at the office 9 minutes late, I was told by the administrative assistant that the doctor would not see me today because I was 10 minutes late. I saw her in the back make eye contact with me and then quickly leave the room. I explained to the admin that I had spoken to someone from their office who said it was "no problem" that I was 5-10 minutes late, but the admin said that was a mistake. I asked to speak to Dr. Szpiro, who came out, was rude, and seemed to blame everyone and took no accountability for her own business's mistake. She said it was my fault for being late, it was a technician's fault for giving me the wrong information over the phone, and it was "the other doctor's" fault for not coming in that day. Because she was the only doctor there that day, she said she was only able to do short appointments, and that mine was a long procedure (which makes me think they were never going to be able to have done my procedure even if I was on time). So, while publicly chewing out her admin two weeks ago because you "never turn away patients", she had literally turned away one of her patients herself. I told her I would find another podiatrist going forward, and she made no effort to try to change my mind or do anything on my behalf. If I could give this place zero stars, I would. read more