I'm starting to realize that I've never been in a real paint store. I usually purchase paint from…read morethe hardware store. They were super professional. Customer service was excellent. Paint was amazing. The paint is pricey, but you get what you pay for. Love this.

Worst customer service ever. Waited 10 minutes at the counter while being proactively IGNORED by…read morethe staff. They looked at me but neither said hello nor acknowledged my existence. After 10min someone said "be right with you" only to proceed with the same treatment. Very unprofessional and rude. Will take my business elsewhere. Seems like they have enough customers that put up with this behavior.

Daniel was very helpful matching my cabinet color and recommending products. I felt like he wasn't…read moretrying to upsell me, but truly recommended what he thought would best help me. Very professional and had great attention to detail. I will be back.

Was sent here from other Sherwin Williams store the one on Pearland - Shadow Creek according to…read moreTyler or Taylor (Employee) because they had their machines recalibrated he could not help me match original paint I had purchased in that store; as I have known I should always get paint on same store for touch up paint since all machines are recalibrated differently at different stores. There was traffic and took me 30 minutes to get to this store and my painters had to stop painting as a result I was upset because it had cost me labor time when I got to this locationI was greeted by Raphael he listen to my concerns and was very helpful explained told me he would try as best as possible to match original color. He tried his best eventhough it was close since it was a different store could not match 100% still he tried and I appreciate it. I would go to this store next time I am working on the area.

Went here three times attempting to match the color of the wall. Even scraped a piece of my wall…read moreoff to match. Finally while in line I overheard the conversation ahead of me, to properly match you have to attend the original store for the calibers match slightly different. The manager April was very nice and accommodating. The location has a massive selections and options, the cost is a bit highly even with the store discount.

I had a shitty experience at the Sugar Land location, but the clerk here was super nice and…read morehelpful. I only needed a gallon of paint for touch ups, but the clerk was very on point in explaining the paint I'll be getting. She was also great in helping the customers in front of me by giving helpful advice and recommendations.

I walked in to get samples at 5:40. The whole time the employees are loudly saying several times…read morehow dare someone come in this late. We should just lock the door to keep them out. I was horrified and made sure they saw me as I left 10 min before 6:00. Very uncomfortable!!!!!! A man and woman inside clearly not wanting to work.

I went today (5/120/22) to drop some business cards for my wallpaper jobs & paint ( VICTOR OLVERA )…read morearound 2:30p.the employee in charge ,gave me some advice about the wallcover product(s) and a new business account to open. (i have an account already ) and the advantage to have one etc...very helpful indeed !

Service could improve. It's Saturday. There are 3 associates working. Two are admittedly helping…read morecustomers another at a computer & no one acknowledges the customer walking in. There's no, Hi, welcome or I'll be right with you. #customertrainingneeded. Could it be post holiday blues maybe

Went in today to look at all the paint samples and Shelby was so kind and lovely. Will definitely…read morecome back in the future!

Southwestern Paint is the only paint company I trust. Lightening fast service, everything is…read moredelivered perfectly and in the exact shades ordered. We came from another brand and Southwestern was able to match the shades we wanted exactly for a significant price reduction of the previous company. We have used Southwestern for both our business needs as well as paining our own personal home, they have a customer for life with us. Thank you, Southwestern Paint!!

Big shout out to Frank at Benjamin Moore, he was the paint pro I never knew I needed. He was…read moreextremely helpful explaining benefits of latex vs oil paints, why my oil paint looks different due to aging in different parts of my house, techniques to paint, touch up va whole cabinet repaint, options of colors and paint types, how to clean the brushes. I mean I knew some about painting but he so readily shared what I didn't know about painting 101, my wife complimented the work I did thanks to his help. I'm happy with the paint match he did, but really his advice is what will keep me coming back to this location!

This place is the best. Always super helpful, don't even need to lift a finger in here, just tell…read morethem what you need and they take care of you! Wouldn't go anywhere else for paint needs in Houston

The people who work in this particular store are as nice as can be. They are highly skilled and…read morewill help you with a custom color if you need one. They will help you with the 3000+ colors they have available in their fandecks. In fact, from my house I have to pass another Benj-Moore store to go to Heritage Benj-Moore. Friendly service makes all the difference.

They have everything you could possibly need to complete a home improvement project along with…read moreservices such as glass cutting, propane refills, auto remote keys, and paint mixing! You get instantly greeted as soon as you walk through the doors and unlike the big box stores, the associates here are quick to help you out with anything you need with a smile on their face!

I went by to refill a propane tank like I have for many times before. Now the manager changed the…read morepolicy is what the cashier told me. I could no longer pay for the refill before they did it. I asked why since it made things convenient. She said the manager got mad at her when she did it previously. They wanted to know what size tank I was filling first. I pointed at 15lb tanks on the wall behind her to let her know of size. She asked the manager, Robert, but he said they need to fill first. The change in policy is no longer convenient. If I have to go into the store multiple times to just have a propane tank refilled, then I will take my business elsewhere. Everywhere else you pay first and they refill and then you are on your way. Lowe's, Academy and other sites are now more convenient. I would go by to help out the local hardware but now I will just go to the big chain stores since this policy has changed.

Friendly and helpful staff (thanks for answering my many questions, Nash R.)!!…read moreExcellent products! Convenient location!

I have always preferred Benjaminen Moore paint so I stopped by this BM store. Ask for Nash. He is…read moreso knowledgeable and helpful! He took his time to listen, answered my questions, and made suggestion. Juan and another nice man works there who are also helpful. Easy in, easy park, easy out. These guys know paint. Don't waste your time anywhere else!

Fantastic service and great advice - plus a wonderful product. Good selection of paints and…read morestains. My go to paint store

This store has the best customer service of ANY store to which I've ever been. If they don't have…read morethe paint I need, they'll get it for me. If the color doesn't match right, they'll spend a great deal of time making it right. Like so particular-- in the best way! It's just ridiculous- both the quality and the service. Places like this don't exist anymore: I'm so happy this one does.