we had to out down our orange tabby that was 20 yrs old, Davy Jones. the team at the Aurora vet…read moreclinic were absolutely great. Very patient and warm and loving. Davy was a fighter and did not want to go so they gave him more time for the medication to quiet him. Davy Jones left our world peaceful and now he is home and he has a new life in Heaven.

Caring and capable staff. I have been a client of these veternarians for many years, they have…read morehelped me navigate health concerns for my three cats and I am grateful.

This place is amazing. The owner and staff are wonderful and you can tell they love being around…read moredogs. While it is not easy for me to leave my two dogs, I know they are being taken care of very well. They provide great updates as well as offer many services to make sure our dogs are happy. The facilities are super clean and i appreciate all the times they have taken care of our dogs.

The Emerald Paw Pet Resort took excellent care of my 4 month old puppy during her stay there. The…read morefacility is super clean. The staff is friendly and professional. She was thrilled to have play time with the other dogs there. I was very confident she would be safe and well cared for! We'll definitely be back!

We have been taking our kitty to Dr. Hettich for a few years now and are very pleased with her…read morecare. Dr. Hettich has been attentive to our cat's needs and has worked with us to make sure we are giving our elderly diabetic cat the correct dosage of insulin and has given us knowledge and resources. We very much appreciate Dr. Hettich and all those at the B & R Veterinary Clinic!

I grew up in Deforest and we took our dog to B&R. All I remember is that my mother hated how they…read moretreated her and our dog. 25 years later, I decided to give them a second chance with my newly adopted dog. It was very easy to make an appointment and send records. I showed up for my appointment 15 minutes early knowing that I needed to fill out paperwork. The receptionist was visibly and verbally upset that we were early. The clinic was dirty and smelled very strongly of urine. The exam room was no better. The appointment for my dog was to establish care. However, I was recommended to do all sorts of treatments and tests that made the appointment cost me almost $1000. The things I did turn down, I was guilt tripped and belittled for declining. There is a sign that says "Let the staff restrain your pet." However the "assistant" looked so scared of my dog that she just stood there. I restained my own dog for them. 1 week later, I needed a refill and was put on hold. They never took me off hold l, so I hung up after 15 minutes. They emailed me to pick up my dog's prescription later in the week. Fast forward to the dog's dental and mass removal. Dropped the dog off at 8am in the morning and heard nothing. I called at 2:30pm wondering how my dog was. They hadn't even gotten to it yet, claiming an emergency kept them busy. I asked to reschedule and they told me no. They said the dog will be done by 6pm. When I picked the dog up, it was groggy and bleeding from it's incision. I was told that was normal. The next day, the bleeding stopped, but the dog was very uncomfortable. Appetite was good, but the dog had diarrhea. Emailed the vet with an update. The vet called me back but was very dismissive and offered little help. Google helped me more. 1 week post surgery, the incision opened up and started bleeding again. Being during the day, I called B&R to get my dog in, since they will help emergencies as previously told. But no answer. After the emergency clinic visit somewhere else, I transferred my records. The dog is doing great and loves their new vet.

Dr. Carrie was a savior to me, my boyfriend and especially to our baby (13 years but still our…read morebaby) Puggle, Gunther. She showed so much compassion, and patience while we sobbed and said our goodbyes. She was very careful in how she handled Gunther at the end. So caring. The little gifts left with us made us feel some solace in our despair. The gentleman who was the driver of Carrie to our home, was also very kind. Thank you so much for taking care of our baby boy.

This was not a service we wanted or thought we would ever need. Our 10-year-old cat went from being…read morehis normal self to no longer eating, having cancer, and internally bleeding all within one day. Cats hide their sickness, so we did not have any warning signs. We did not have a lot of time, but did not want to have him pass scared at the emergency vet. We were lucky enough to be able to bring him home and have Full Circle come over the same day. Carrie has the perfect demeanor and was so kind through the process. She explained what would happen and made sure we were ready to do so when the time came. While I hope to never have to call/use Full Circle again, I am very thankful that we were able to be with Milhouse at home while he passed. He was comfortable and did not need to suffer longer than necessary.

I want to start off by saying that the packaging they give you for the pickup is so well put…read moretogether, the paw prints done by Kora were amazing and I can't stop feeling them, the texturing is amazing. You can see all the details from your loved ones paws. The urn itself is also very steady and well done. Please don't look at the one review and overlook this place. They really do care about you and your pet.

Paid for a private cremation. We received a box with a piece of paper - a certificate? - that was…read morevoid of gender ("unknown"), time/date of service, age, or anything. It was literally an identifier for the pet, but it looks careless and unprofessional. They claim to ensure proper and accurate tracking of your animal, but our private cremation was done with a group of others. We know this because the receptionist said so. So now, for a couple hundred bucks, I'm left with morality questions and a box of multiple pet ashes. "It's impossible to keep track" said the receptionist, who talked over me at will. But what does their site say? Respectful, accurate, and a myriad of other BS. Avoid at all costs.