I called and asked about watch battery replacement. The worker provided good customer service. He…read moreprovided me pricing, description of work, and availability. I asked if I needed an appointment, "No" so I asked if they could fix it right now. "Sure, we have availability." So a few minutes later, I was there and a few minutes later, my watch was fixed! Very happy! Reasonable price; $15 including the battery. Thank you!

Always helpful and reliable. From fixing my cell phone to flashlights. Quality all the way.read more

Miguel repaired my TV…read more The TV is a non-smart TV for an elderly person that needs simple, easy to operate tv. These are difficult to find now. The screen went black but you could see the picture if you shined a bright light on it and you could hear the audio. The LED backlighting failed. I took it in, Miguel in the back of the store ordered the replacement LEDs and repaired the TV. Took about 2 1/2 weeks. 40" screen TV repair was $120.00. It's more if the TV is larger however. Very pleased! Thank you Miguel!

I've been coming to Mike for over 10 years, first I needed my Vox amp fixed, I had no idea how to…read morerepair it but he got it working, then I acquired a 1970's distortion amp and I couldn't figure how to get it working but Mike got it going. A musician that comes out with their vintage equipment working has a great night playing. Now I come these days to pick up rare cabling that you can't get at Best Buy, If Mike don't have, he'll get it for you in a few days. Remember, he's by himself so he can't help everyone at one time.

This store and its people embody the true meaning of amazing customer service!…read more I came to the Continental store today because I've been having battery issues. Sadly, my battery is on its way out. The staff were super nice in assessing whether my battery was dead, and it was. I had good luck with that type of battery, so I wanted a Centennial battery, but they didn't have one in stock. The guys were super nice and helpful, cracking jokes and making my experience really good, especially Robert, the guy at the front. He's a super kind gentleman! After finding out they didn't have it in stock, they started discussing getting a battery from El Paso de Robles on their trip to another location, which is like an hour away, just to help me. A minute later, they offered to have it here within a few hours. I agreed and, since I was driving a bit today, I decided to wait here. I took my car and parked outside. Then the elements started hitting... bathroom needs, thirst, hunger. I figured I'd suck it up but at least find a bathroom. I went back into the store to see if by any chance they had one available, and they did. When I came out, Robert had found a small packet of Ritz crackers and a cold water bottle for me. I have to tell you, sitting for a few hours in a car under the sun is not great, but being empathetic and understanding how that feels, and looking for a way to help without being asked, is one of the nicest things any person can do! I'm super grateful for that huge act of kindness. It was really a nice thing to do. These guys definitely earned my business today, and for every single battery I ever need to buy!

We had gone all over town trying to get a new battery installed. Number one issue was the battery…read moreon our '95 Trans Sport is in a very difficult place to get to. Robert and Oscar were able to tackle the job with a smile. I will be sending everyone to Battery Systems of Santa Maria!

I came into O'Reilly's today and I'm glad I did. Impressed!…read moreThe employee that helped me went out of his way for me. He ran out to my car to help me match an item I needed. He was friendly and didn't have an attitude. I don't come in often, but I recall the last time I came something similar happened

A big thank you to Ismael! I needed some license plate screws and wasn't sure which ones to use…read more Ismael found the correct ones and helped install it. They were kind of busy. But he still took time to install one screw..very much appreciated!

I've been coming to this parts store for years, there are other parts store near me but I like…read morecoming here. The Associates are knowledgeable, answer my questions, friendly and quick. Today a young lady assisted me in finding the part and I was out the door happy, especially when my device was fixed. I just feel this is the better Auto store in Santa Maria.

Monica was very helpful finding the part I needed! I couldn't find anything online for the specific…read morething I needed for my car. She found it easily which helped me get my car running again.

I'm from out of town and had to replace the ECT Sensor on my Tahoe. Jordan at the front desk…read moreunderstood my issue. He found the part in-stock, offered a tool cart and a step ladder so I could change the part in the parking lot. As I was about to begin, he brought some latex gloves and said to let him know if a tool not found on the cart was needed. Ultimately, the replacement was successful but not without the kindness and understanding. Jordan is a prime example of a great employee. If you live or are near Orcutt, Ca., please stop in and support O'Reilly Auto Parts. After finishing, I advised the manager, Eli, of the great service and recommended that Jordan be "employee of the month". Again, thank you Jordan. RR

I am usually pretty rough on auto parts stores which is probably unfair... this store had…read moreeverything I needed and they didn't try to diagnose anything or be the smartest guys in the room.. they simply showed me where the stuff I needed was and then rang me up. Very nice!