Thank You Christian, Ryan, Rich, Daniel and Will for all your teamwork, due diligence, professionalism and great friendly customer service. You guys are a great team, and I appreciate all your efforts to assure my satisfaction with my Kymco Scooter. You guys are all world class! read more

Powersports East - Motorcycle Dealers Near Me - Bear, Delaware

just found out i was charged 130 dollars to "clean" the broken turn signal switch. a whole new switch is 53 dollars and 2 bolts to change. what an absolute scam..... also was quoted 720 flat fee for valve adjustments (which they didnt do and i had to have re-done 3 weeks later) and was charged 867 dollars for supplies and other BS. was called 4 times by someone to remove my review and called twice by the GM to "talk" but only after i threatened litigation . my cam chain tensioner went bad after 2 weeks and locked my motor up. thankfully there was no catastrophic damage . there is no way ... also was charged 182 dollars for an oil change i was told was 90. every step of the experience was terrible. almost 2 months, never changed the brake pads, said they didnt have time, but made me sign a wavier saying how terrible they were then sold them to me as i was leaving . never adjusted the valves but was charged 900 dollars, never changed the cam chain tensioner just "cleaned" it and it broke 2 weeks later leaving me stranded with a broken engine costing me 290 to be towed 2 hours. J PHILLIPS IS HANDS DOWN THE LAZIEST, WORST TECHNICIAN ALIVE. whoever runs service is a scam artist. whole company is terrible. my dad bought about 8 dirtbikes off the showroom floor when we raced growing up . never had a bad experience until about 2019. everything is about how much they can get out of you with the least service possible read more

Lee was very helpful today with sourcing me a battery for my 1993 Ducati. He took plenty of time to answer several questions I had. Excellent customer service today! read more

I have a 1998 Suzuki, just about to tow it for my RV trip then the bike died unexpectedly. Christian in the service department was very helpful and rushed through the repair in a couple of days. He also assisted me on getting the bike on the trailer and made sure it was secure. I bought the bike from the same place 20 years ago, very happy with all my service requests, especially given such an old bike. read more

EXCELLENT dealer. I bought a used bike here a few days ago. I'm a little far away, so I contacted them via email when I saw the bike available. Got an email back from Ryan in sales. I'd say I spent 10 minutes total between email/phone/credit app and gave a small deposit. Went down a few days later, bike was as described, signed the paperwork, super-easy, no hassle at any stage from anyone there. Ryan went over the bike with me, cleaned up some small blemishes before I left. It was so seamless I don't have much else to say...and that's how it should be. No shady sales tactics, no hidden fees, gave me a price I was okay with and I signed the paperwork. It's how all vehicle sales should be. read more

Powersports East - 2017 Triumph Street Cup - Motorcycle Dealers Near Me - Bear, Delaware

I talked to Lee about a tire, I wanted something great in all weather as I ride in the rain often, and hate tires that can't keep up with the flow of traffic, it's dangerous. I was looking at a Michelin Road 5/6 but would consider a cheaper tire that didn't last as long, if it had siping for wet grip. I told him my bike model and size 06 Kawasaki meanstreak, 170/60(z)R17. He kept flipping the width and aspect ratio, but it wasn't a big deal. He had great knowledge and service. He recommend a Shinko 009 Raven stating he had great experiences with it personally but would have to order it. Then said he had a different tire in stock, a Shinko 777, it was $60 more but he had it so I took it. When I got to the car, I checked the tire date code and realized, he flipped the number and gave me a 160/70R17. Once again he recommended another tire, said he had one in the back a different size if I wanted to see. This was a Shinko 016 Verge. GREAT looking tire with some decent siping. He said he would match the $180 and it would be $70 to install if I brought the bike or $40 if I brought the rim. He said it was a 50:50 chance it would be delivered Friday or Tuesday but no later than Tuesday 4/30/24. He said they usually get UPS by early afternoon. So i paid the $180 and ordered it. At 3pm Tuesday I still hadn't heard anything, so I called to check in. This time I got Collin, I asked for Lee but was told he was busy and Collin offers to help. I give him my info and ask about the tire, he said it's not in yet but he expects it Thursday or Friday. Being in the industry and knowing it's coming ups, I know there's at least one tracking number, so I ask him to find out, because I told them if I had to wait over a week, I'd just order a tire online and have it shipped and do it all myself. He put me on hold then told me the manager was the only one who could check but he was on lunch. I said ok, can you call me when you find out and he said sure. Then I asked him to verify the tire ordered, because after leaving I wanted to see if it did as good as it looked but couldn't find the 016 in my size. He said "oh, he ordered the 011 let me talk to my manager" (who magically is now not at lunch) at which point I realized my worries were confirmed. The 016 doesn't come in my size, the 011 doesn't have siping. He offers me another tire, Roadmaster 4 at $310. Ya know what, mistakes happen, do you have it? He puts me on hold and checks then tells me it would take a week to get. "To clarify, you guys made a mistake and ordered an incorrect tire, your solution is to charge me double and make me wait another week?" He chuckles and says yeah. I ask if he can give me my money back or does it have to be the manager, because now I'm annoyed. Then I ask, can you have him check when the other tire will be here, because if it's today, I might just take it. He puts me on hold, literally a minute later I get a text my order has been completed. He gets back after another few minutes and says "I have it beside me, it JUST got dropped off" I replied "more like it was dropped off this morning and wasn't checked in. He laughed, he actually laughed and said "yeah, probably". Ya know, stuff happens. I tell him ok, if I take the tire, can you take some off the price or install it for free? Otherwise it's an odd tire size, it either sits on your shelf or you pay the return shipping and stocking fees. As a manager in their position if had to make it right and install a tire free of charge many times. He puts me on hold for 10 minutes then asks if I'm bring the bike or just the wheel? What ever is easiest at this point man. If I bring the wheel can you just throw it on for free? He comes back a minute later asking if it has bags on, and I tell him no. Then he comes back and says they'll do it for $50/$60 if I bring the bike, it's normally $75/80. What!? He told me the price was higher than normal so I'd feel like I was getting a deal, BIG industry sale technique. I let him know the quote I was given last week, told him I'd just bring the wheel if they throw it on. He comes back again and says "she said ok but she's booked up 4 weeks". Any respectable, professional shop would have taken care of the customer, it take 10/15 minutes to mount and balance a tire with a carry in rim and doesn't push back current jobs enough to make a difference. So once again, I go through it with him. "So this can be a good review, they made a mistake but made it right, it's not the tire I wanted but I'm happy with the service overall, or a bad one detailing the situation, plus you loose profit from the tire, plus it's costing you money sitting on the shelf, or return shipping and stocking fee, plus all my riding buddies will hear about it and tell their buddies." he laughed and said go ahead. read more

Excellent shop, great customer service. Big selection on bikes, atv's. Mechanics are awsome, only downside is needing to schedule an appointment for service. Overall awsome place to purchase, or have Mechanic work done. read more

Place is great, staff is excellent, no pressure is given to you at all for buying a bike. The salesmen don't make you feel stupid or bad if it's your first time buying a bike (was my first time). They give you their honest opinion, conducts business fairly, and I will sure to come back here for future bikes, tune ups, and just to browse around. read more

The entire staff at Powersports East is awesome. They listen, understand and provide great solutions. Doug was great helping me with my 2017 Yamaha Grizzly 700. Helpful, professional knowledge is what Powersports East is all about. read more

Excellent customer service from Chris Mirabella. I purchased my Yamaha FJ-09 there and am quite happy with it. I also test-rode one of the Zeros and was pleasantly surprised at how well it performed. My husband and I may come back to purchase a Zero at some point. read more

The customer service in the showroom and parts area is great. The service department is not so great. I called and setup an appt. for my brand new bike 500 mi service. They quoted me a price and told me it takes 1-2 days. When I brought my bike in they told me it would be an additional $100, and that the young lady misspoke. When I cane back in to pickup my bike 2 days later. I was floored. The price had jumped again an additional $150. I asked why and I was told the quote is for parts not labor, which makes no sense. There was nothing wrong with the bike. It was just an inspection. They refused to honor the original or signed quoted price. Beware of this service department. The showroom service is the only reason why i give it 3 stars. read more

As a newer rider I decided to visit a couple dealerships to make sure I was getting a good deal on my bike, and treated well by the people who worked there. My visit to Powersports East was by far the best. I wasn't pressured, they offered suggestions about what bike would fit me best, and be within my budget. The parts department made sure my helmet was properly fitted, and I was introduced to the service department before I left. The even helped me schedule the first service. Now, every time I go back for service, or just to browse, they remember my name, or at least remember my face, and always make me feel like I'm part of a family. SO much that during the Hurricane I called to ask about generators, and they took a deposit over the phone, and within an hour I was in picking up my new Honda generator. They even had it ready to run, full of gas and everything. WOW! None of the other dealers made me feel this way. They made me feel like I was on their "turf" and only tried to sell me a bike, not listen to my concerns and needs. If you think you are ready to buy a motortycle, or anything related, please go visit Powersports East. Customer for Life - Jim read more