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Cycle Service

5.0 (1 review)

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6 years ago

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Powersports East - Entrance to Powersports East.

Powersports East

(12 reviews)

Excellent shop, great customer service. Big selection on bikes, atv's…read more Mechanics are awsome, only downside is needing to schedule an appointment for service. Overall awsome place to purchase, or have Mechanic work done.

just found out i was charged 130 dollars to "clean" the broken turn signal switch. a whole new…read moreswitch is 53 dollars and 2 bolts to change. what an absolute scam..... also was quoted 720 flat fee for valve adjustments (which they didnt do and i had to have re-done 3 weeks later) and was charged 867 dollars for supplies and other BS. was called 4 times by someone to remove my review and called twice by the GM to "talk" but only after i threatened litigation . my cam chain tensioner went bad after 2 weeks and locked my motor up. thankfully there was no catastrophic damage . there is no way ... also was charged 182 dollars for an oil change i was told was 90. every step of the experience was terrible. almost 2 months, never changed the brake pads, said they didnt have time, but made me sign a wavier saying how terrible they were then sold them to me as i was leaving . never adjusted the valves but was charged 900 dollars, never changed the cam chain tensioner just "cleaned" it and it broke 2 weeks later leaving me stranded with a broken engine costing me 290 to be towed 2 hours. J PHILLIPS IS HANDS DOWN THE LAZIEST, WORST TECHNICIAN ALIVE. whoever runs service is a scam artist. whole company is terrible. my dad bought about 8 dirtbikes off the showroom floor when we raced growing up . never had a bad experience until about 2019. everything is about how much they can get out of you with the least service possible

Wide World Motors

Wide World Motors

(8 reviews)

Buying my V85TT was a pleasant experience. Salesman Mark was efficient and easy to work with, and…read moreowner Mark worked out a fair price with accessories for me. I'm not as happy with the service department. My first few services were uneventful, but the last one was disappointing. I spent almost $1,000 for the 12k service, rear brake pads, state inspection, and mounting of two tires that I brought in with me. 34 miles into my first ride after service I saw a pool of oil on the asphalt when I stopped, and oil splattered all over the right side of the bike and my right pants leg and boot. Brought it back (1.5 hours each way and $50 gas and tolls round trip). Service manager tried to get me to believe that they were suddenly having an issue with *faulty* head gaskets. I knew he was trying to keep the heat off his shop, so I then spoke directly with the mechanic who worked on my bike and he acknowledged that the real problem was improper installation of two o-rings, which is where all the oil leaked from. I understand that any one of us can make a mistake, but I was disappointed that the service manager did not offer some remuneration of the nearly $1,000 that I paid, especially since I had to make an extra (expensive) trip to have them fix their own error. Heck, I didn't even get an apology or an offer of a free oil change. Fortunately for me, a dealer much closer to me has started selling Piaggio products, so I no longer have to make the long drive to this dealership who cannot be counted on.

Every part of my purchase experience was great. I made an appointment with Tracy to test drive a…read moreMoto Guzzi V85TT. When I showed up, the bike was out front and ready. Mark lead me on a great local ride with lots of nice scenery and curves. The negotiations and pricing was easy and fair. I walked in ready to pay cash, but the offer of 0% financing was too good to pass up. I made arrangements to pick up the bike later in the month so they could install some accessories that I wanted. Every person who I dealt with (Mark, other Mark, Jeremy, Cyndi, and Tracy) were genuinely friendly and helpful. My bike was ready when I took delivery, and I was walked through all of the functions of my new bike. If you're in the market for a Guzzi, Aprilia, or Vespa, it's worth the easy drive to check out Motoplex.

Cycle Service - motorcycledealers - Updated May 2026

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