Buying my V85TT was a pleasant experience. Salesman Mark was efficient and easy to work with, and…read moreowner Mark worked out a fair price with accessories for me. I'm not as happy with the service department. My first few services were uneventful, but the last one was disappointing. I spent almost $1,000 for the 12k service, rear brake pads, state inspection, and mounting of two tires that I brought in with me. 34 miles into my first ride after service I saw a pool of oil on the asphalt when I stopped, and oil splattered all over the right side of the bike and my right pants leg and boot. Brought it back (1.5 hours each way and $50 gas and tolls round trip). Service manager tried to get me to believe that they were suddenly having an issue with *faulty* head gaskets. I knew he was trying to keep the heat off his shop, so I then spoke directly with the mechanic who worked on my bike and he acknowledged that the real problem was improper installation of two o-rings, which is where all the oil leaked from. I understand that any one of us can make a mistake, but I was disappointed that the service manager did not offer some remuneration of the nearly $1,000 that I paid, especially since I had to make an extra (expensive) trip to have them fix their own error. Heck, I didn't even get an apology or an offer of a free oil change. Fortunately for me, a dealer much closer to me has started selling Piaggio products, so I no longer have to make the long drive to this dealership who cannot be counted on.

Every part of my purchase experience was great. I made an appointment with Tracy to test drive a…read moreMoto Guzzi V85TT. When I showed up, the bike was out front and ready. Mark lead me on a great local ride with lots of nice scenery and curves. The negotiations and pricing was easy and fair. I walked in ready to pay cash, but the offer of 0% financing was too good to pass up. I made arrangements to pick up the bike later in the month so they could install some accessories that I wanted. Every person who I dealt with (Mark, other Mark, Jeremy, Cyndi, and Tracy) were genuinely friendly and helpful. My bike was ready when I took delivery, and I was walked through all of the functions of my new bike. If you're in the market for a Guzzi, Aprilia, or Vespa, it's worth the easy drive to check out Motoplex.

I have taken my Bourget here for years and Phil has always done an awesome job on all tune-ups,…read moreinspections or work on my bike. Both Jeannie and Phil are great, very professional, courtous and quote very competitive pricing on all repairs. You can see Phil knows his stuff by talking to him. Great place, I would definetely give them the opportunity to work on your bike, I know you will be pleased as I always have been with their services.

Came here for the first time to get my bike inspected. Awesome service and extremely helpful! Will…read moreabsolutely be back!

I am a first time owner of any type of bike and the entire staff made me feel comfortable to be…read morethere. They did a great job on my Ruckus and I will definitely be going back for any other work or questions I have for my Ruckus and future motorcycle. Thanks again guys!

If there was zero stars that is what O would rate these guys. Had my boyfriends bike for 5 months…read moreand couldn't figure out how to repair it. Kept deposit for doing nothing. What a joke. If they couldn't fix it then they should have said so and let him take it elsewhere. I would never recommend them to anyone who wants the truth and work done in a timely manner. Horrible business sense.

CYCLEMAX is located at 7571 Lindbergh Drive in Gaithersburg, Maryland. I added the address because…read moreit is figuratively and literally a hidden gem - tucked away in the back of a lot and shielded by trees. It's been around for 15 of the 25 years I've lived in the area; and I've never seen an advertisement for it except when I was looking to buy a bike on one of the buy-sell sites. I have a 2019 Triumph Street Twin that I bought used; and I needed some maintenance done. Since I have a wife and two children, I leave my maintenance to the pros. That's where CYCLEMAX and the Terrific Trio of Tim, Piper, and Mike enter the picture. Between the three of them-including Mike's superior and fast mech work-I was in and out with my bike and back on the road in no time! Bottom line: CYCLEMAX is AWESOME; and I could not give a stronger recommendation for this store / garage. The service is spectacular; and it's the people who make it so. To the president and founder of CYCLEMAX, Mr. Don Figliozzi, I hope you're reading this because MAN do you know how to pick a team!

Unprofessional team. Susan is rude and jaded in her position. she came off snooty. They charge…read moreinsane prices and they overcharge for service as well. They heavily upcharge all their products. Ill never go back. i was trying to buy a new bike but the way they spoke to me wasnt very kind and i kept trying to ask for help but they seemed frustrated by it. i recommend avoiding this place if you want to pay fair prices on ANYTHING. even a service check is $110 immediately. crazy.

Excellent shop, great customer service. Big selection on bikes, atv's…read more Mechanics are awsome, only downside is needing to schedule an appointment for service. Overall awsome place to purchase, or have Mechanic work done.

just found out i was charged 130 dollars to "clean" the broken turn signal switch. a whole new…read moreswitch is 53 dollars and 2 bolts to change. what an absolute scam..... also was quoted 720 flat fee for valve adjustments (which they didnt do and i had to have re-done 3 weeks later) and was charged 867 dollars for supplies and other BS. was called 4 times by someone to remove my review and called twice by the GM to "talk" but only after i threatened litigation . my cam chain tensioner went bad after 2 weeks and locked my motor up. thankfully there was no catastrophic damage . there is no way ... also was charged 182 dollars for an oil change i was told was 90. every step of the experience was terrible. almost 2 months, never changed the brake pads, said they didnt have time, but made me sign a wavier saying how terrible they were then sold them to me as i was leaving . never adjusted the valves but was charged 900 dollars, never changed the cam chain tensioner just "cleaned" it and it broke 2 weeks later leaving me stranded with a broken engine costing me 290 to be towed 2 hours. J PHILLIPS IS HANDS DOWN THE LAZIEST, WORST TECHNICIAN ALIVE. whoever runs service is a scam artist. whole company is terrible. my dad bought about 8 dirtbikes off the showroom floor when we raced growing up . never had a bad experience until about 2019. everything is about how much they can get out of you with the least service possible

The sales people have been so helpful! The salesman, I think his name is Brian is really…read moreknowledgeable!!!

I've passed by this place for years and never gone in, I had no idea they actually had Harley stuff…read moreand it was kind of like a museum! Very cool, I went with my 70 some-year-old parents who actually had a great time and enjoyed it very much looking at all the old bikes, neat off-road vehicles and helmets and things! My Dad wants a bike now to ride at the beach house where you can only go 25-30 mph (he's 76 so that's probably where the bike should stay lol) Mom's not too happy but I'm all for it!

I can only rate on their parts department so far. But always friendly, quick to answer the phone…read moreand make sure they have in stock what I need before I come in, as I come from a bit of a drive away. I go to Crossroads over another dealer due to their customer service and prices.

Large selection. Remodeled showroom. Large parts department…read more However, the prices are pretty high. My trade in was lowballed big time. At like 30 cents on the dollar. If you're looking at a used bike I'm not sure they even bother to put it thru the shop. They may just wipe it down with a wet rag and spray some armor all on the tires and put a top of the range retail price on it. If you buy a new bike remember they add a $895 "destination charge". Also, the service department is always backed up several weeks, so good luck getting an appointment. It's a mixed bag here.

Service and support.... Excellent. Honest and fair. I've been at the shop with 2 bikes over the…read morepast two years and have had everything taken care of very well

Great local shop for m/c and quad service and sales. They have a nice selection of riding gear…read moreincluding helmets, jackets, pants, gloves, etc. I purchased my 2007 BMW 1200GS from them and couldn't be happier. Motorcycles and Quads of all makes are there for service.

Was greeted but given breathing room on show floor. Traded…read morein two bikes for one. Bikes were picked up, new one dropped off, documentation handled at my kitchen table. Smooth as butter. Trade values were fair, for skipping the usual Facebook Marketplace drama and state tax. Bike was delivered clean and fueled. Honest dealings all around. Would do business again.

These guys are the best! They take pride and care with what they do. Mike, the sales rep must be…read moretelepathic! He seems to always know what bike is right for me. The service department is phenomenal! John, the owner has taken the business to a completely new level. They are definitely the force to be reckoned with in Philadelphia with Higher end Bikes. Your selection there will be well advised since there's only five stars it's tough to give them 10 stars, and I would give them 11 if it were possible! I will definitely be shopping there in the future and highly recommend them to anyone from entry level to expert level ridership!