Buying my V85TT was a pleasant experience. Salesman Mark was efficient and easy to work with, and…read moreowner Mark worked out a fair price with accessories for me. I'm not as happy with the service department. My first few services were uneventful, but the last one was disappointing. I spent almost $1,000 for the 12k service, rear brake pads, state inspection, and mounting of two tires that I brought in with me. 34 miles into my first ride after service I saw a pool of oil on the asphalt when I stopped, and oil splattered all over the right side of the bike and my right pants leg and boot. Brought it back (1.5 hours each way and $50 gas and tolls round trip). Service manager tried to get me to believe that they were suddenly having an issue with *faulty* head gaskets. I knew he was trying to keep the heat off his shop, so I then spoke directly with the mechanic who worked on my bike and he acknowledged that the real problem was improper installation of two o-rings, which is where all the oil leaked from. I understand that any one of us can make a mistake, but I was disappointed that the service manager did not offer some remuneration of the nearly $1,000 that I paid, especially since I had to make an extra (expensive) trip to have them fix their own error. Heck, I didn't even get an apology or an offer of a free oil change. Fortunately for me, a dealer much closer to me has started selling Piaggio products, so I no longer have to make the long drive to this dealership who cannot be counted on.

Every part of my purchase experience was great. I made an appointment with Tracy to test drive a…read moreMoto Guzzi V85TT. When I showed up, the bike was out front and ready. Mark lead me on a great local ride with lots of nice scenery and curves. The negotiations and pricing was easy and fair. I walked in ready to pay cash, but the offer of 0% financing was too good to pass up. I made arrangements to pick up the bike later in the month so they could install some accessories that I wanted. Every person who I dealt with (Mark, other Mark, Jeremy, Cyndi, and Tracy) were genuinely friendly and helpful. My bike was ready when I took delivery, and I was walked through all of the functions of my new bike. If you're in the market for a Guzzi, Aprilia, or Vespa, it's worth the easy drive to check out Motoplex.

I have taken my Bourget here for years and Phil has always done an awesome job on all tune-ups,…read moreinspections or work on my bike. Both Jeannie and Phil are great, very professional, courtous and quote very competitive pricing on all repairs. You can see Phil knows his stuff by talking to him. Great place, I would definetely give them the opportunity to work on your bike, I know you will be pleased as I always have been with their services.

Came here for the first time to get my bike inspected. Awesome service and extremely helpful! Will…read moreabsolutely be back!

I am a first time owner of any type of bike and the entire staff made me feel comfortable to be…read morethere. They did a great job on my Ruckus and I will definitely be going back for any other work or questions I have for my Ruckus and future motorcycle. Thanks again guys!

If there was zero stars that is what O would rate these guys. Had my boyfriends bike for 5 months…read moreand couldn't figure out how to repair it. Kept deposit for doing nothing. What a joke. If they couldn't fix it then they should have said so and let him take it elsewhere. I would never recommend them to anyone who wants the truth and work done in a timely manner. Horrible business sense.

I had a mechanic issue on my Harley and Joey fixed me right up with excellent service. Not only did…read morehe not take any payment for the repair we exchanged riding stories for several minutes. If you eed any repairs or service on your motorcycle, see these guys and ask for Joey

CYCLEMAX is located at 7571 Lindbergh Drive in Gaithersburg, Maryland. I added the address because…read moreit is figuratively and literally a hidden gem - tucked away in the back of a lot and shielded by trees. It's been around for 15 of the 25 years I've lived in the area; and I've never seen an advertisement for it except when I was looking to buy a bike on one of the buy-sell sites. I have a 2019 Triumph Street Twin that I bought used; and I needed some maintenance done. Since I have a wife and two children, I leave my maintenance to the pros. That's where CYCLEMAX and the Terrific Trio of Tim, Piper, and Mike enter the picture. Between the three of them-including Mike's superior and fast mech work-I was in and out with my bike and back on the road in no time! Bottom line: CYCLEMAX is AWESOME; and I could not give a stronger recommendation for this store / garage. The service is spectacular; and it's the people who make it so. To the president and founder of CYCLEMAX, Mr. Don Figliozzi, I hope you're reading this because MAN do you know how to pick a team!

Thank You Christian, Ryan, Rich, Daniel and Will for all your teamwork, due diligence,…read moreprofessionalism and great friendly customer service. You guys are a great team, and I appreciate all your efforts to assure my satisfaction with my Kymco Scooter. You guys are all world class!

just found out i was charged 130 dollars to "clean" the broken turn signal switch. a whole new…read moreswitch is 53 dollars and 2 bolts to change. what an absolute scam..... also was quoted 720 flat fee for valve adjustments (which they didnt do and i had to have re-done 3 weeks later) and was charged 867 dollars for supplies and other BS. was called 4 times by someone to remove my review and called twice by the GM to "talk" but only after i threatened litigation . my cam chain tensioner went bad after 2 weeks and locked my motor up. thankfully there was no catastrophic damage . there is no way ... also was charged 182 dollars for an oil change i was told was 90. every step of the experience was terrible. almost 2 months, never changed the brake pads, said they didnt have time, but made me sign a wavier saying how terrible they were then sold them to me as i was leaving . never adjusted the valves but was charged 900 dollars, never changed the cam chain tensioner just "cleaned" it and it broke 2 weeks later leaving me stranded with a broken engine costing me 290 to be towed 2 hours. J PHILLIPS IS HANDS DOWN THE LAZIEST, WORST TECHNICIAN ALIVE. whoever runs service is a scam artist. whole company is terrible. my dad bought about 8 dirtbikes off the showroom floor when we raced growing up . never had a bad experience until about 2019. everything is about how much they can get out of you with the least service possible

I've passed by this place for years and never gone in, I had no idea they actually had Harley stuff…read moreand it was kind of like a museum! Very cool, I went with my 70 some-year-old parents who actually had a great time and enjoyed it very much looking at all the old bikes, neat off-road vehicles and helmets and things! My Dad wants a bike now to ride at the beach house where you can only go 25-30 mph (he's 76 so that's probably where the bike should stay lol) Mom's not too happy but I'm all for it!

The sales people have been so helpful! The salesman, I think his name is Brian is really…read moreknowledgeable!!!

Just purchased a bike from these guys. And I'll tell ya; excellent service. Dan is the man!…read moreTraveled 3hrs away based off of the convo with Dan. I'll recommend this place to anyone! Wide variety of inventory; great staff and premises.

I can only rate on their parts department so far. But always friendly, quick to answer the phone…read moreand make sure they have in stock what I need before I come in, as I come from a bit of a drive away. I go to Crossroads over another dealer due to their customer service and prices.

Service and support.... Excellent. Honest and fair. I've been at the shop with 2 bikes over the…read morepast two years and have had everything taken care of very well

Great local shop for m/c and quad service and sales. They have a nice selection of riding gear…read moreincluding helmets, jackets, pants, gloves, etc. I purchased my 2007 BMW 1200GS from them and couldn't be happier. Motorcycles and Quads of all makes are there for service.

Was greeted but given breathing room on show floor. Traded…read morein two bikes for one. Bikes were picked up, new one dropped off, documentation handled at my kitchen table. Smooth as butter. Trade values were fair, for skipping the usual Facebook Marketplace drama and state tax. Bike was delivered clean and fueled. Honest dealings all around. Would do business again.

I had a very bad experience with their service department. I made an appointment more than one…read moremonth in advance to get my 2009 T-100 running as it had been parked inside my house as a display. They quickly determined that my bike needed either a new fuel pump or fuel injectors and they would figure out which it needed (or both) and get it running. Then.....crickets. My bike was in their shop for 2 months because they "couldn't get to it". Every time I called, I was told "we'll get to it this week". No excuse or reason for not repairing my bike, just ignoring it. Finally I had enough and said I would come pick up my bike. I made a very straightforward and non-hostile comment on one of their FaceBook posts explaining my issue as they seem to monitor and comment on their posts. My hope was to get contacted to see how this situation could be rectified. Instead, my comment was removed and I was blocked on FB. No one reached out and no attempt was made to figure out what the issue was. Mind you, I have purchased 5 motorcycles from QuakerCity and have all my service done there. I'm a good customer and expect to be treated better than this. Their service department seems to be a mass of confusion and disorganization. Think twice before bringing your bike here for service. I'll just spend my money at Cross Country Cycles instead.