they suck and charge a ton of money.make up things that are wrong.i wouldnt go back to them if they…read morewere the last repair shop on earth.id buy a horse and bugy

I had been a customer at Newlin's for quit some time. Being new to the area I was looking for a…read moreplace that would service my cars without me getting ripped off. Although it is a family environment, there seemed to be a bit of a power struggle between the father who was retired, and his son( who is currently running the business). Their prices eg. labor is always higher than the dealership. One time I was quoted a price for the work being done on my auto on my way to pick the vehicle up only to then be told that because of the extra time that was being spent on the vehicle they decided to mark up the labor cost. I mean where do you go and the company calls you with a quoted price that you both agree upon, only to arrive and find out that they are charging you a much high price??? This conversation was all done with the Sr. Newlin, since his son was not available. Needless to say I just paid just so I could get my car. I called that weekend leaving a detail message explaining what my concerns were and why I would be stopping payment on the check. As I stated, I get that Bob Newlin Jr. was upset by this action and as he stated he would have made things right which he did, but what customer wants to go through being misquoted which has happened on more than one occasion. This incident took place a while back. I don't know if things have changed or not but to those that are searching please beware.

This was my first time using Phillips, my company brings some of their vehicles over to them for…read moreinspection and thought I would give them a try. I brought my car here on Monday (8/1) due to a noise that it was making on the left drivers side. Drop off was a bit confusing as the front door was open but there wasn't anyone at the desk and I waited for about 5 minutes or so and had to walk around to find someone. A gentleman came from the shop area to help. He was pleasant and took my information and promised to give me a call with the diagnoses. I had informed him that it was my only vehicle and that I would need it back ASAP to be able to get home, he assured me that I would hear from someone that morning. I heard back from them at 11:57AM and they let me know that the strut mount and ball joint on the left side were broken and needed to be replaced. She quoted me a price of $350.00 for each and told me that it wouldn't be any higher than $700.00. They didn't have the strut mount in stock for my car and they would have to order it and it would arrive the following morning. I agreed to these repairs and we both hung up. Tuesday morning came and about 11AM I called over to see if the part arrived and to discuss how we were going to handle the payment. The owner indicated that yes the parts arrived and that they would be working on my car that afternoon and it should be completed. I said okay and thought everything was fine. By 4PM I had started to call them to find out the status of my car as I was getting ready to leave work to come over and wanted to be sure that it was completed. After about 1/2 hour I got a call back and was told that it was done and they "just had to get the paperwork completed". I said okay not a problem and asked what the total was and was told "once the paperwork together we can let you know when you arrive". I made my way over to them about 10 minutes later. Once I arrived a gentleman asked me to have a seat they were just finalizing the paperwork. After another 10 minutes a female walked in and we said hello and I continued to wait. After another 10 minutes the female asked me to come up to the desk she was ready for me (at this point I realized it was the owner), I came up to the desk at which time she handed me a bill for $1,041.53 which was significantly more than the approx. $700.00 which she quoted me. She then proceeded to tell me it was because they replaced the right side strut mount as well due to it being a "safety issue" and would not pass inspection. While I understood the safety issue and it not passing inspection that was NOT what my car was there for. It was there for the noise on the left hand side of my car. When I asked why repairs were done that I had NOT authorized I was told that the mechanic felt since it was a "safety" issue and the owner wasn't around to call me that he would just replace them. When I pointed out that this was unacceptable the owner proceeded to tell me that it wouldn't pass inspection (yes my inspection was due) and that it was a safety issue. While I told her I understood all that my issue was WHY DIDN'T ANYONE CALL ME TO GET AUTHORIZATION. More than likely I would have approved it, however, NO ONE called me. It wasn't like they gave me a discount on the price either. It was the same amount to replace the left side (including labor) as it was the right side. I was then "forced" into an agreement to pay the difference by the end of the month, however, I didn't agree with this, however, they were holding my keys hostage and I had no way to get home and felt I had no choice. I understand mistakes happen, but I didn't authorize this work and I can't verify if in fact the mount was bad as they didn't show me the part etc. There was no issue with the right side when I brought it in and believe that I was taken complete advantage of.

Solid place! came in for a inspection and oil change had to move my appointment due to getting a…read morenew job people were great very flexible and understanding with scheduling, and most importantly they did great work on the car!

They are now without warning or notification charging a 3% surcharge on credit cards. The prices…read morethey charge about 95% of their customers use credit cards. I went for an inspection and they did a brake fluid flush that's not a part of inspection and I wasn't asked or signed anything or made aware until I received the bill. Then hit with a surcharge, after 20 plus years I'm taking by business elsewhere!!

Dave and his team were easy to communicate with. They let me know a reasonable estimate on the time…read moreit would take to do the job and then beat it by at least a day, getting me back on the road and back to work. Was treated fairly and honestly. Very refreshing at a car repair shop.

This place is extremely the worst mechanic place to do any business with. They are $$$$ greedy…read more they are liars and UNPROFESSIONAL. Do not do ANY BUSINESS with them. I paid $4,000 for a transmission that wasn't even done. I dragged my family from West Chester, PA to pick my car up, NO ONE is here, Saturday 8-12hr, been here since 10am, no one picked up their phone. My Lawyer will be calling them first thing Monday morning. ZERRRROOOOOOOO STARS 000000000

if I would give 0 stars I could. Tranissjon was re-built on a 2013 sprinter van. Paid premium…read moreprice for the job, had to return it three times because of oil leak. After third time they finally noticed it had too much oil in it and came out the top. They then some oil out without checking the level after doing that (so it appears) About 4000 miles later I get stuck in Florida with a slipping transmission. Diagnosis: 2 quarts low on oil. What workmanship!