I had been a customer at Newlin's for quit some time. Being new to the area I was looking for a place that would service my cars without me getting ripped off. Although it is a family environment, there seemed to be a bit of a power struggle between the father who was retired, and his son( who is currently running the business). Their prices eg. labor is always higher than the dealership. One time I was quoted a price for the work being done on my auto on my way to pick the vehicle up only to then be told that because of the extra time that was being spent on the vehicle they decided to mark up the labor cost.
I mean where do you go and the company calls you with a quoted price that you both agree upon, only to arrive and find out that they are charging you a much high price??? This conversation was all done with the Sr. Newlin, since his son was not available. Needless to say I just paid just so I could get my car. I called that weekend leaving a detail message explaining what my concerns were and why I would be stopping payment on the check.
As I stated, I get that Bob Newlin Jr. was upset by this action and as he stated he would have made things right which he did, but what customer wants to go through being misquoted which has happened on more than one occasion. This incident took place a while back. I don't know if things have changed or not but to those that are searching please beware. read more