CYCLEMAX is located at 7571 Lindbergh Drive in Gaithersburg, Maryland. I added the address because it is figuratively and literally a hidden gem - tucked away in the back of a lot and shielded by trees. It's been around for 15 of the 25 years I've lived in the area; and I've never seen an advertisement for it except when I was looking to buy a bike on one of the buy-sell sites. I have a 2019 Triumph Street Twin that I bought used; and I needed some maintenance done. Since I have a wife and two children, I leave my maintenance to the pros. That's where CYCLEMAX and the Terrific Trio of Tim, Piper, and Mike enter the picture. Between the three of them-including Mike's superior and fast mech work-I was in and out with my bike and back on the road in no time! Bottom line: CYCLEMAX is AWESOME; and I could not give a stronger recommendation for this store / garage. The service is spectacular; and it's the people who make it so. To the president and founder of CYCLEMAX, Mr. Don Figliozzi, I hope you're reading this because MAN do you know how to pick a team! read more

Unprofessional team. Susan is rude and jaded in her position. she came off snooty. They charge insane prices and they overcharge for service as well. They heavily upcharge all their products. Ill never go back. i was trying to buy a new bike but the way they spoke to me wasnt very kind and i kept trying to ask for help but they seemed frustrated by it. i recommend avoiding this place if you want to pay fair prices on ANYTHING. even a service check is $110 immediately. crazy. read more

I never do this. But these guys were great. They didn't just balance the tire after mounting it. The tech took the time to remove my old weights (which i had painted with touch up paint) and reapply them as my new weights. I expected to just have to repaint and remove the old glue. But no, they actually only used the .25g weights they needed. Above and beyond. Nice work!!!! read more

Service Dept tried charging me too much for a simple oil change. $292 Then charged me $60 on another unit to tell me they wouldn't be able to look at it until the winter, when they slow down. read more

I'd give 0 stars if I could. Maybe they're a good place to buy or sell bikes but their service is horrible. When I inquired about the total charged for some repair work that was $500 more than originally quoted they told me it took 9 hours and that's the cost. Not one attempt at making good on their quote or estimate vs the final tab that was almost as much as I paid for the 450. I was told that I needed to leave the shop so they basically threw me out. read more

I paid to have a back tire and break's replaced In actuality I paid to cycle max to break my exhaust and ruin a rotor Yep improperly installed pads I complained to to service writer She said she would take care of me Yup you guessed it she is not good to her word If you want to pay to ruin your property Cycle max are pros at it read more

After having a poor experience at another Polaris dealer, I tried Cycle Max. After one 5 minute phone call with salesman Tyler, all the past wrongs had been corrected. He went out of his way to make purchasing a vehicle as simple and as quick as possible. Tyler was friendly, honest, and extremely patient and helpful throughout the entire process. When picking up the vehicle, it was approaching closing time. Nevertheless everyone we encountered was welcoming and thorough. Owning and operating an ATV is a completely new experience for us; including towing, tie-downs, maintenance etc, as evidenced by us fumbling with loading and securing the ATV. Staff Ritchie came over and instructed us on the proper way to secure a vehicle. Despite it being cold, dark and closing time, he was exceedingly considerate and patient. He was a life saver. Cycle Max is a top tier retailer with exceptional staff members and incomparable customer service, consider us customers for life. Thank you for a perfect experience. read more

Cycle Max - '23 Polaris Sportsman 570 touring - Motorcycle Dealers Near Me - Honey Brook, Pennsylvania

charged me 1200 to replace my fuel pump also took them over a month and they broke my brake peddle and wanted to charge me 200 more to fix it. Horrble customer service! don't recommend bringing anything here. read more

Purchased set of pads for my Goldwing. Was advised delivery by Tuesday the following week. Was shipped first work day, USPS never showed receiving package, only lable was created, low and behold, the pads were in my mailbox a day earlier that advised, so fast the post office could not keep up with you. Nice work! read more

Complete ripoff the workers always have attitude and really don't know what they're doing. Completely overcharged for simple repair because the mechanics are incompetent so labor hours were very high for simple repair. Go to different shop for bike work. Shame on the workers they cuss at their customers too, seen it first hand. Fitfo read more

This place is as most people say, overpriced, rude, late, and basically not very nice. They wanted to charge me over 600 bucks to "tune up" my Honda 50 mini trail. The little bike is barely worth that.... They were rude and it took them 2 weeks, after my wife called, to get the bike after a 122 dollar inspection fee. Don't go there unless you like wasting money! read more

Horrible service and support from Cycle Max, specifically Susan the manager. Purchased a used bike and brought it to them for inspection. When I bought the bike I purchased it (5 days before bringing it to them) with 7700 miles on it. They called me after their inspection and said the bike had 12k miles and needed new spark plugs because of the miles. I was shocked but they sent a picture over showing 12k miles, so reluctantly I did the service. Upon picking up the bike I realized they turned the odometer to kilometers, and in miles the bike actually had 7700, therefore not needing the service. Upon calling and speaking with Susan, she isn't the bike still needed the service from the "visual inspection". She refused to offer any refund at all for the mistake, and swore I got "value" for my service and should be happy. She continued to argue the bike needed plugs because somehow they could see the plugs without taking anything apart at all. Here's my advice, any service place that doesn't know the different between KM and Mi on a dash, and doesn't stand behind their customer experience when they make a mistake, is a place you shouldn't go to. read more

Cycle Max - Motorcycle Dealers Near Me - Honey Brook, Pennsylvania

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This is the way a motorcycle shop should be run. Walked in, was greeted with, "Do you need any help? If you do, just ask." I did have an agenda, serious looking at new bike, but looked around first at all the helmets and other gear. Was taken back to where cycles are and introduced to Alex, who've I've been emailing with. Great young man who seems to really enjoy his job. Talked about my options, wasn't disappointed outwardly when I said I wasn't quite sure, then roamed the merch again. I did go back and reserve a new bike, now just have to patiently wait. Again, was great walking into this place, first time, and everyone who acknowledged us, was extremely pleasant. Great place, wish the Kawasaki dealers near me were anywhere close to the friendliness and helpfulness you all were. Thank you read more

At first, I was happy with the bike I bought from Cyclemax, until I tried to title the bike. First, Cyclemax wrote my address incorrectly on the title, which threw my DMV into a tailspin, second, it had an estate lien that wasn't cleared on the title. Two years later I still can't title the bike I bought for $5,000. The bike isn't much use for me if it can't be titled. read more

I found this scooter (2010 honda Elite Nhx 110 Red) for sale by Cyclemax on cycletrader. It was advertised as $1,599. So when I called Cyclemax to inquire about the scooter, Brian told me the scooter is on consignment and I made an offer of $1,400. Brian told me that he'll call the owner and get back to me. They called me the day before Christmas to tell me that the owner accepted my offer. So I called them Tuesday morning since they were closed the following 4 days for xmas. They sent me a link by texted to send my deposit . 4 hours later Brian called me to tell me that they took a deposit from another candidate because the manager wanted to sell the scooter locally. I was like "huh" meaning Cyclemax is located in Pennsylvania and I'm from Long Island New York. I told them that they're being prejudiced because I'm from out of state. And the other candidate was paying full price. Whatever happened to first come first serve and reaching out to me saying down I need that deposit before the sub can they come through which I was going to send to them midday because I wasn't able to submit my deposit with them until my lunch break at work. So I called back to speak to the manager when the guy Brian I was talking to was the manager all along and they lied to me. That's very shady, unprofessional and a waste of time. This to me is bad business practice. I had to cancel my Rent-A-Car pickup truck reservation because I told them that I was coming for it I guaranteed it and they couldn't wait 2 hours for me to submit the deposit when I told him I was. Put it this way I'm a very generous person and I would have gave them a bigger tip then they would have made on commission for this . Cycle Max gets a f-. And my fiance was heartbroken because we wanted to buy a matching scooter so we could ride together because I I bought an identical Honda nhx scooter one month prior. So F/U Cyclemax for poor customer service, poor business ethics, and lying. read more

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They get all my parts to my dirtbike and I get my 2 stroke from there I get my gear and gas tanks. They have really good dirtbike gear

These people are incompetent. Dropped off a Honda motor for repair and waited three weeks before they told me that they don't have the ability to ORDER PARTS. Beyond stupid. read more

Favorite place to go for service and bikes. Never had a negative experience here. Rand is the man to see with anything about buying a bike and anyone at the parts or service desk always know what they are doing. Loyal customer through and through! read more

I stopped in here with the folks because I wanted to show them the bike I purchased back in Seattle. We walked in and were warmly greeted. I explained that I was there to see if they had my version of Suzuki that I could show the folks. The sales guy was really great. He said they had a used 2006. He took me right over to it and then made a little small talk with us. Usually when you walk into the bike shop all the sales guys ignore you if you're a woman. This is not the case here and I would not hesitate to make any purchase here. The selection of cycles and gear is really good especially since this is what I'd consider a smaller shop. There were at least 150 bikes to look at and sit on. We spent at least 45 minutes in the store looking at all the gear. We would have stayed longer but the power went out. I suspect my Mom will be back to the store to do a little more checking out as she kept asking me if I liked certain things. There wasn't really anything I disliked. Overall it was a very pleasant experience. read more

I found one of Cycle Max's new bikes listed on cycletrader.com and submitted an inquiry through their online contact form. I heard back from Rand just a few hours later and he took the time to explain all of the discounts along with the fees, and also answered questions about some modifications I wanted to do to the bike that he said they'd be happy to perform before we'd take delivery of the bike. I then emailed him after our call with another question and to remind me what the OTD price was. He answered the question immediately and sent me a full breakdown of all discounts and fees. Ultimately my girlfriend and I decided to buy a used bike from a private seller for a price we couldn't pass up, so unfortunately we didn't have the chance to buy from Cycle Max. I wrote to Rand to let him know about the change of plans and when he replied he was very gracious and even congratulated my girlfriend for passing her MSF licensing class. I've gone through scenarios like this in the past and very often I won't even receive a reply back because the business representative perceives having no further use for corresponding. I should note that I live in NJ and was willing to drive the 2.5 hours to PA to buy from Cycle Max because not only were their prices better than all of the dealers I contacted in NJ, but because Rand was such a patient and sincere salesman. It's pretty rare these days, unfortunately, so I hope to do business with Cycle Max one day soon. Thank you for being a good guy, Rand. read more

Nice people before the bike purchase, total idiots after the bike was paid for and they got there money. To make matters worse they take zero liability in anything they do wrong. They choose to blame and lie rather than help an assist. It's a shame because I thought I found a nice shop in my area, now I realize why I never been to this place while living in the area my entire life. I would choose to drive father and longer just not to do business with these people. If you can avoid going here, just stay out of there way. If anything goes wrong don't look to them for help. read more

This place has an amazing showroom. That's where're the amazing ends unfortunately! I have heard their parts counter be VERY rude to customers, including me. The guy they had there today should NEVER be allowed to interact with customers. It's a shame bc I work 1 mile from this shop but I won't go there again. Their parts guy told me my bike was obsolete. I was ready to make a big purchase today but changed my mind when I realized that they haven't learned how to talk to customers. They also have a habit of talking about customers in front of other customers. Drive a few miles and go to a shop that will appreciate your business! When I told the guy at the counter I was going somewhere else and he said "good". read more

0 stars they suck I called to order something and the guy at parts desk said it would be in in a week two weeks go by I call and said it still hasn't come in..... but I ordered a new helmet from fox and got it within a couple days and by now it's been like two months worste place ever never going there again read more

My family and have purchased numerous motorcycles from Cycle Max. They carry a wide variety of product and are admirable knowledgeable on seemingly every aspect of the vehicles. No pressure sales, skilled repairs, and gear to go anywhere you will find here. Gotta love the people, too! 9 cyles- 6 dirt bikes later we highly recommend Cyle Max read more

I have taken my bike there three different times I have been treated very poorly and rude. They are very overpriced as they charge way over what it should be for the work. They and very late and dis honest with how long it takes for the bike work to be down. For example I was told 2 weeks for the work and 2 months later after I have called multiple times they tell me that there mechanic is going on vacation for 2 weeks. I was very frustrated with this so I pick up the bike with no work done and 150 dollar Charge with attitude for looking at the bike. read more

I just bought a bike here. The sales people were very nice and the bike was a good bike for a decent price. However, once I put down the deposit and financed through my own bank, everything changed. First, they didn't put all of my gear onto my buyer's order like I'd discussed, so I had to get my bank to revise my loan. Then, they kept resending the buyer's order without all the bike information the bank needed, and losing their temper with me when I called and explained what I needed. The salesman actually answered with "Christ, not this again!" and flipped out on my insurance agent as well when we called to verify the VIN. It took TWO DAYS and almost 10 phone calls to finally get the information sent to my bank that they needed, and when I finally got my check and went to sign my paperwork I found that Cycle Max had not added all the parts I'd ordered for the bike into my deal after all! I certainly wont' be going back, and it's a shame because they are the largest and closest shop in my area. They do have a good selection, but prices are high market value (no great deals really) and it seems that if there are any hiccups during your buying process you're going to get a run for your money. The ONLY reason I still bought that bike was that I had put a deposit of my own money down and it was non-refundable. I intend to search for other shops to take my new bike to for service and parts. Save yourself the headache and go elsewhere. read more

WOW! I couldn't say anything better about this place. Brian Greene was so helpful and so polite. He even included me into the conversation even though it was my husband who was purchasing the scooter. All the staff was friendly and greeted us warmly. Brian was very knowledgeable and went through everything with us. He even stayed after closing to help us get the scooter on the trailer for us to take it home. We got the best deal at Cycle Max and trust me we did our shopping around! I have a very happy husband and I have Cycle Max to thank for that! :) Thanks to all the staff especially Brian Greene our salesman! read more

I went to Cycle Max for some help looking for a good first bike. I got there and was amazed how many bikes they had lined up (at least 100, maybe 125). The sales rep, Rand, was a huge help, giving a lot of great advice on how to decide what to go with. I'm in the process of buying the bike, and wouldn't hesitate to work with these guys again. Great service! read more

Purchased a Polaris sportsmen from cycle max. Brian and the staff at cycle max were great about responding to emails, explaining the differences between quads, answering best practice questions and getting me the right atv at a great price. Cycle max took the time to complete the purchase process the right way. Plan on taking my atv there for service and also buying my son his first dirt bike from them. Highly recommend. As a beginner rider, Brian was awesome at talking me through everything I need to know. Check them out if you are in the market! read more

This is the worst company I have ever dealt with, they have no sense of urgency. I sent a return and RANDY said, we received it yesterday, I'll get around to opening it sometime today and then send it up to the company (no idea what that means) and you might receive a refund in a couple weeks.They have a slackarss attitude and just have no business sense of what a true customer experience looks like. I have been in retail over 40 years and understand what a good customer experience should be. If you have to deal with them, AVOID RANDY. Not sure he is even conscience at work. If you have to buy items for your Goldwing, use Wingstuff, cheaper prices and better service. If I could rate Cyclemax, I would give them with -5 negative stars. read more

Awesome people. They can get just about any part for you. Competitive pricing compared to online places.

So I've never bought a bike from Cycle Max but I have used both their service department and parts department on several occasions. I have only received professional, friendly and courteous service. Whenever I have questions about items like helmets, gloves, oil, winter gear, etc., they are always extremely knowledgeable and helpful. If they don't have a part I need, they order it and have it for me in one or two days. I still love the heated jacket and gloves I bought from them for winter riding. I've seen some negative reviews on here but my experience has been nothing like those. I highly recommend Cycle Max. read more

Although the service was good, over priced, but fine. I was annoyed that they don't take checks. I have NEVER written a bad check. The clerk was curt when he said they don't take checks. read more

I just purchased a 2012 Goldwing from them. Sometimes we expect more than what we are entitled to. The bike didn't come with a tool kit. They ordered one and sent it free of charge. There was a small cut in the seat that was an issue. They contacted their rep and had the seat changed under warranty. The bike had run 6 months into the three year warranty due to it being declared a demo. They adjusted the extended warranty cost to reflect way more than the 6 months of use. I would purchase another from them. Satisfied they are a stand up dealer. read more

horrible...i bought a used honda off of these guys a few years ago...i left a deposit but had to wait a week for the loan check to come in from my credit union...the shmuck salesman harassed me the whole time for the money...at one point he says "i have another buyer if you don't come up with the money"...i should have called the dirtbag's bluff...i wouldn't buy a pint of oil off of these people read more

I went to Cycle Max in Honeybrook today to purchase a left over 2011 Kawasaki Teryx. On the website it's listed for $9293.00. In the store, a bright orange tag is hanging on the machine also showing a base price of $11,099.00 minus $1806.00 discount bringing the total to the same $9293.00. My wife and I sat down with "Bryan" (sales guy). I have bought a quad from him before and several parts for all my machines from Cycle Max in the past, so he claimed to remember me. I also called earlier in the week to discuss the Teryx. He told me on that call that the $9293.00 included accessories and the website also explains that as well. Bryan wrote up a sales quote for a "New 2011 Kawasaki KRF750-PBF Blue, VIN # 502626." It shows the MSRP of $11,099.00, the $1806.00 discount, plus $495.00 in freight, $275.00 for prep, $603.78 in taxes, and $142.00 in state fees, bringing the total to $10,809.28. My wife and I decided to look over the Teryx once more before signing papers and Bryan proceeds to tell me, "Oooh, I forgot to tell you that this machine has accessories on it, let me go talk to my manager." Bryan came back out from talking to the manager with a print out and told me that the price is actually over $12,000.00 since it has accessories and labor to install them. I explained that this was unacceptable and after talking to the manager with the $10,809.28 quote in my hand she told me it was "human error" and she wouldn't help me at all. I asked to remove the accessories and she said no. I then told her that they were losing out on $10,000.00 because I was leaving and would be calling Kawasaki to tell them that Cycle Max is performing an illegal bait and switch on its customers. I'm also going to call the BBB and file a formal complaint. The vehicle should be sold for the price on the written sales quote since it matches the price on the tag AND the website. I will never shop at Cycle Max in Honeybrook again, nor will my friends/family. The thing that amazes me the most here is that Cycle Max just got their dealer license to sell Polaris ATVs. The showroom was so full of Polaris machines that you couldn't even walk between them. I can't even begin to imagine how much money they have tied up in machines that won't sell quickly, not to mention the fact that they will more than likely mislead people with bait and switch tactics. This Kawasaki has been in their showroom for two full model years. I have looked at it EVERY time I have been there for quads and parts. It must be nice to be able to sit on so much inventory for so long. All in all, these people are VERY sneaky and NO ONE should buy anything from them. I will post updates after talking with Kawasaki and the BBB because this is far from over. read more