We met Dominic at a home show in Okemos Michigan. We were impressed with his product, knowledge,…read moreand no pressure pitch. He scheduled and evaluated our bathroom needs . Very easy to work with. We got a quick and convenient scheduling time. Our SIR installation expert, Trevor M. was on time, friendly, and very knowledgeable. The finished product was exceptional! (bathtub and surround). Trevor explained the whole process step by step, answered my husband's many questions. We have many home improvement companies in our Lansing area. We are so pleased with SIR and will highly recommend this company for i's staff, service, high quality improvements.

We spent an hour and a half listening to a sales pitch. The salesman told us if we signed right now…read morehe would knock $2,000.00 off the price of a new shower. The reason they did this was to "Save time." If that were true they wouldn't spend an hour and a half trying to sell us the company.

EXTREMELY high pressure sales promises you the world but don't follow through on those promises…read more They make you sign a contract the day they are there to guarantee the price. They promise you that after the project, they will come through your house and seal up leaks and "guarantee you'll see a 20% reduction in your utilities". When the sales guy came, they told me it would be about 10 weeks before they could get to the project. When they called to tell me when they had me scheduled for, it was 5 MONTHS out. Only when I complained and asked for my deposit back, did they find time to get in within the 10 weeks. Then today they showed up to "seal up the house". They just called to tell me that due to the age of house (the sales guy was AT THE HOUSE AND KNEW HOW OLD IT WAS WHEN HE MADE THESE PROMISES) they were only able to make a 3% reduction!! They cost A LOT more than others but I went with them ONLY because they promised to seal the house up which was basically worthless!!!! DON'T BE GULLIBLE AND GET SCREWED LIKE I DID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Yes, the bathroom is nice but NOT $10,000+ nice!!!!!!!!!!!!!!!!!!!!!!!!!!

Do the job right the first time. Stop overcharging for crap service and supply. Stop making false…read morepromises to customers.

Always amazing. Super. Heidi and Tessa are great! Tessa gave Ollie an Aussie Doodle (hyper in this…read moresituation!)a bath,clipped nails and groomed him. We had had him for a month! She did a great job! She grooms Storm our blue spoo! I highly recommend this business!

Really bad! They did not give my dog the right cut. They did whatever they felt was normal and sent…read moremy dog home with a WOUND!

Remodel project during a pandemic may not be a good idea. Glitches with finding contractors,…read moreproduct delivery, and just working through stuff. Scholtens didn't have contractors available so just ordered stuff. Last time I redid a bathroom went much smoother. Apparently I would have received better support had I been able to use their contractors. Doesn't explain order mix ups and not getting proper installation accessories. Will hold off redoing second bathroom. But it looks nice, just wish it had run smoother all around.

All in all the project turned out beautifully! I thought I had the last tape measure with a hole in…read moreit but, it turned out that Mark had the same model. That was the only hiccup! And they made it right in record time. Thanks to Mark, Olivia, Maggie and most of all to Tim Healy who did the installation! I am very pleased with the way the project has turned out! Thanks to you all.

GLM Renovations totally gutted my house and customized it to my liking. The pricing was more than…read morereasonable and I ended up with a home that everyone envied. My friends could NOT BELIEVE the level of detail and beautiful custom tiling and custom built bathroom/shower. It is truly an amazing home. I will be blending families within the next year and as we upgrade to a larger space GLM Renovations will be the first call we make. GLM Renovations offers quality, solid, custom construction that can be trusted for years to come.

Our house is a small single-story 50's ranch like a dollhouse, without anything built in or closed…read moreoff in the basement so easy to work on. We hired GLM Renovations before Covid hit, to install a new bathroom w/ shower stall, in our unfinished basement, then tear out and put in a new main floor main bath with shower in tub. For the latter, most plumbing moved, all fixtures relocated. I designed everything, planned, purchased but everything that could go wrong did. There were forgivable issues that happened to the contractor along the way which I forgave...a lot. Major illness with surgery for the owner, a pandemic and consequent work cessation, injury to the owner due to her own carelessness, another injury w/ infection to the owner due to her own carelessness and self-neglect. Then, I was just plain duped, ignored and trod upon. This is the contractor for you if you want work done where the twenty-something 'builders' say they can do it all....wrong. The bathrooms are there and have all the pieces. Everything needs tweaking, reinstalling, leveling, sanding, caulking, grout fixed. I'm fixing every surface. I have extra tile for a future tear-out and reinstall. I fear what else may have gone wrong if I weren't there all the time. They were unprofessional, dirty, messy, didn't protect workspace unless prompted, disorganized. New tile floors are uneven, 2nd bath grout looked dirty and 10 different shades. Luckily I used Mapei grout stain to go darker and evened it out. I removed all of their weird dirty yellow sanded caulk at all corners, and ordered a proper color of Mapei caulk and did all vertical and horizontal corners around tub again. They didn't install a toe-kick trim I gave to them. They didn't install two custom cabinet end panels that we had been waiting on, because apparantly 'no one had told anyone about' them and they retro-fitted them. It was crooked snd peeling away. I had to straighten it and clamp it. The new drywall had to be resanded, spackled and painted because of visible joint lines, I had all light & plumbing fixtures ready & cabinets ready and they couldn't measure and add vertical dimensions so the medicine cabinet, which the business owner talked me into, was at a very wrong height and the door threatened to shatter the glass shades above. They switched the hot and cold water on one sink. They installed the shower stall with the panels backwards and I had to have them take it out and put in an entirely new one. I had a 25 minute conversation with him about how I thought it was not correct in the first place when they dry fitted it and showed me. Both bathrooms are not on soft water, which we have, and is apparent and completely accessible. New tub, gouged; light fixture electrical box put in wrong place because they didn't ask, talk, discuss, sketch, design, plan ever and the owner never supervised. I've had electricians and plumbers in. The window they installed works very well, nothing leaks, has shorted or is on fire. I won't list the 87 other little things that came up to make this a truly harrowing experience, even with the Covid pandemic removed from all of this. They built walls, the pex plumbing was done generally correctly except for the supply lines through the wall for both toilets were a mess. Don't let the owner sell you on tiled bathrooms unless you want inexperienced hackers to make your new construction look like **** and you like grout lines 1/4" wide, tiles cut very poorly, patterns not following through. She talks a good game but does not follow through and don't let her talk you out of filing for building permits or hiring licensed electricians and plumbers. Her people don't really know much. Her only adult person with any sense and tile specialist, moved away during the summer, So when she came back to finish the job of our bathrooms, she left it in the hands of idiots instead of putting all of her attention to us since we had been waiting and waiting and waiting and waiting through injuries and Covid patiently without a word from her for longer than we should have expected since she had a lot of her money for a really long time. The bathrooms were not connected to heat ducts, I had to point that out at the end and they were able to fix that. They removed and drywalled the bad medicine cabinet. They are not decorators to say the least. I'm making it work and anyone is going to look and say it's great. Classic bad experience which is too bad because I liked the owner on a personal level. It's a badly run business. Plans weren't made for efficient use of time, space or materials. if this is typical I don't see how she ever makes any money.

The people at AEH were great to work with. I had some unexpected life events happen 3 months after…read moresigning the purchase agreement and they were patient while those issues resolved. They said the project could be paused for a month or two which was very reassuring. During the start of the build, I was introduced to the project manager who stated there would be weekly updates. But something happened and I never heard anything for the next two months. This was the only negative experience I had during the whole process. A new project manager took over two months later. The new project manager was great, delivering updates every week. The new project manager was extremely thorough during the new home orientation. He highlighted the areas that would be touched up prior to closing and took note of areas that I spotted during the walkthrough.

0 stars of possible. Look into the history, credibility, and foundations of the properties they…read morebuild into, yes into, and the workmanship of the houses, not homes, they build. Best of Luck!

Good response to covid. Employees are always friendly and helpful -the store is always stocked and…read morein organized condition.

Recently I returned an item that I had purchased on line. The "manager" was called to handle…read morethis..she was not friendly or kind. After ck'ing the entire item out & several questions she completed the return...10-15 minutes later. I felt like her unfriendly attitude left a lot to be desired. I will not be shopping at BBB in the future(if there is one for them) It was a very disappointing experience overall. Rude clerks destroy a business.

Don V I have been a customer for quite some time. Late…read moreyesterday I purchased a shrimp and a blue Tang. When I got home I noticed a white spot on the Tang's fin. It was too late to call the store. This morning the tang was dead. I went back to the store explained to the manager{?} that the fish had a white spot on the fin which suggested that the fish was sick and died in less than 12hrs. I asked for a refund and she told there was no refund on saltwater fish. My point, however, is that the policy needs to be a little flexible in certain circumstances such a a fish dying in less than 12 hrs. I believe that I should of gotten a full refund or store credit. The manager would not agree to any reimbursement what so ever. That's gggreat customer service. Wont shop in that store anymore.

Andrea yesterday was super helpful and made my experience of bringing home Simon a fantastic one…read more She is very knowledgeable and passionate about reptiles and I could tell she truly cares. The nice gentleman and lady at the cash register were also very helpful and made the checkout and loading process smooth. (I wish I remembered their names) Please consider hiring more workers. I saw the staff get bombarded all at once but they all handled it perfectly. Which is the only reason it's not five stars. Best Petco I've seen!

Highly recommend J&K Pet Services & training. Outstanding…read morejob on our Wheaten Terrier puppy trim. Training is also outstanding! Jennifer is a trainer and one of the best. Katie is the groomer and also one of the best. Great supply store for leases and pet supplies. Great tips and recommendations from both of these fine ladies. Recommend to all pet owners. You owe it to your dogs to go here for training and grooming!

Training: Jen is so patient and knowledgeable. She can help you with basics or specific behavior…read moreproblems your dog may be having. I have learned so much from her and, of course, my dog has also She is the best and my dog loves her! Grooming: I have a Lab so as far as grooming, Katie has only trimmed his nails. I hate doing that myself. It went so smoothly I was shocked. Not the same nail trim experience when I've tried. Give them a try! I know you will be happy!

Started going when Elena opened the business several years ago-great service and she is very…read morepassionate about animals and very reasonable prices. Yesterday Buddy & I had another fabulous experience. He looks great and smells even better! Thank you Teia for taking good care of Buddy!

Great groomer. Dog loves coming here. Haircut is just what I suggested. Efficient service and…read morereasonable prices.