Let me first start off by saying that there are a ton of diesel shops out there and it can be very difficult to gauge what your getting in regards to service, knowledge/proper diagnosis, and quality work.
My F350 6.7 first had some def issues when I brought it in to get looked at. They were honest and upfront and diagnosed the problem correctly. At that same time I discovered that Ford had an extended recall for my exact issue Reductant heater, which is what Powerhouse had diagnosed. They were very communicative and professional in relaying good info and offering all my options in repairing my truck. They actually worked with me in helping get Ford warranty work done. This made things very easy on my time and schedule. Since they had my truck I asked if they could assist in installing new front and rear Ranch Hand bumpers, Rigid Fog lights, and led headlights in which they were glad to do. They were priced reasonably and the job performed turned out very nice with no issues.
About two weeks after having that work done, I was out of town and my wife contacted the owner (Patti) to see if they could do some routine service for a big trip we had to make, towing horses up to Oklahoma. They were actually able to fit us in and do the work that day (coolant flush, oil, fuel filters, air, etc). While the truck was being checked out they found that the front pads were about gone. They were able to get it done that same day as well. Upon putting everything back together there was an issue with a small plastic piece and brake/line etc.. they went straight to Ford picked up the part and fixed the issue immediately!
Here's where the customer service went over the top. We went to Oklahoma for our trip a few days after the service. While in Oklahoma City, my truck began leaking diesel from near the fuel filter under the hood. I called Patti and Kieth who also happened to be in Oklahoma. They actually came to my hotel in Oklahoma City, Ok. at 9pm that night and checked the issue. It turned out that I had a defective small seem-line crack in my new Wix fuel filter. I had provided this filter to them in Waller upon the initial service they performed. They showed up that night with a Ford OEM fuel filter and Kieth installed it at night in the Hotel parking lot. They advised me that they only recommend Ford Motorcraft parts as they had seen issues in the past from Wix. I learned something that night and will definitely go with their recommendations in the future.
I've had a chance to visit with Patti and Kieth and can definitely say they know their stuff. Their combined years of experience defiantly shows when asking them questions about certain year models and issues that are known (ex: Ford 7.3,6.0,6.4,6.7). They are far more up to date on trending new issues and time tested solutions to problems with both diesel and gas vehicles.
I think everyone should keep in mind that diagnosis of issues is just that. It's a diagnosis of issues that are apparent. Even if you hook up a computer to a veh and get a few codes, it's still possible that you may uncover more. This is where having a shop with knowledgeable and well experienced techs and owners really comes into play. Thanks Power House!! read more
