We have a big complicated AV system we asked if they could take over and help us fix as the…read moreinternet was not working. They came by and looked and told us it was a bigger problem they could not fix and would send us a quote. The quote included several pieces of equipment that were priced 2-5x retail. FSTG-DREAM-PRO 10G Cloud Gateway with 100+ UniFi device / 1,000+ client support and 3.5 Gbps IPS routing. was quoted as $999.99 when it retails for $379 FSTG 10Gbps SFP+ Direct Attach Cable (1meter) was quoted at $29.99 when it retails for $15 OvrC Pro Lifetime License + Hub, non-locking barrel connector power connection type was quoted as $999.99 when it retails for to $199 *note this is only available to authorized AV dealers but a 5x mark up is insane I asked why and was told it was small business markup and was told quote "It includes sourcing, shipping, platform fees, payment processing fees and more that our clients may not originally consider. The raised price also covers our regular remote network maintenance, ensuring your network continuously runs at peak performance following the conclusion of the project. A large portion of business model is our post-install support and efforts to create peace of mind for our clientele regarding our systems." However on that quote was also a $70/mo service plan that was supposed to cover the aforementioned post-install support. I asked about the double charge for support and asked if I could bring my own equipment and they ignored my email So this company is SUPER SHADY and please review your quotes and google any equipment that they tell you that you need because 1. you probably don't need it (we ended up fixing the internet ourselves) and 2. they are probably overcharging you. Just run the quote through Claude or ChatGPT and ask if there's anything concerning in it. It will do all the research for you.

UPDATE: After my…read moreoriginal review, the company's CEO personally reached out to discuss the situation. Although the project did not meet my expectations and my original concerns remain, I appreciate that he took the feedback seriously, worked to resolve outstanding issues, and refunded the design fee. I am updating my review to reflect the company's efforts to make things right.

After a tough start -- I had difficulty getting an appointment and Micah Electric's scheduler…read moredisappeared for a week -- co-owner Anoush contacted me by email and phone and apologized for the error on their end. They sent a friendly and capable electrician to install a new plug unit, and do a few small electrical jobs. The job took a few hours longer than they initially estimated, and to make up for the scheduling confusion they honored their original estimate and waived the costs from the extra work. It's an odd thing to say, but after a bad beginning Micah proved to be exceptionally considerate. I felt very well taken care of. For my future electric needs, it's going to be Micah Electric!

I'll be fair. This wasn't a quality issue with the work but a review for poor scheduling and…read morecommunication. I never received an estimate, and the scheduling process was incredibly frustrating. I reached out through Yelp, sent them my inspection report, then called and texted, and was eventually given a time for a phone call. That appointment came today and no showed. After I followed up by text, I was told, "10 more minutes." Well here, I'm twiddling my thumbs still after 30 minutes. I'm a patient person and understand busy schedules as I work in a service industry with emergencies, delays, and things that don't going according to plan. This, however, is just unprofessional and almost feels like they're trying to deter me away. Unfortunately, I can't recommend a business that doesn't respect its customers. Good luck.

Very knowledgeable and trustworthy! They helped me tremendously, revamping our AV system. They…read moresimplified everything and didn't try to sell additional components. Alex is awesome! Callie is helpful too.

If I could give Alex and his team six stars I would! They were all fantastic. We installed a…read morefour-camera Ring video system at my elderly mother's house. They listened carefully to our requirements, promptly recommended a solution and then came over within a few days to do the installation. They were extremely patient in explaining everything about the system to my mother and said that whatever she needed they would be there if she had questions. The kind of service that Alex and Bay Area Smart Home offer was above and beyond anything I expected. I can't recommend them enough.

We had a great first meeting and were waiting for a quote that never came. We were straight-up…read moreghosted. We reached out multiple times in a variety of ways and never heard back. We can only speculate that somehow our project needs were not big enough for them to want to work with us? We can't know what happened because they simply stopped communicating with us. Sad but true. For this reason, I have to say their business is not to be reccomended.

Wow just realized I never updated the review. After paying Cham to come out, and to come back, and…read moreto come back, and to come back...each time a new person who complain d bout the last persona work. I finally gave up and went with another service. He was great when it was new and a big bill. Not great when you need to get his worked fixed right.

Original post from May 30, 2020 when project was done..."I just finished working with Man Cave…read moreAmerica for the 3rd time in the past year doing long wanted A/V upgrades. MCA always do top-notch work and make everything look better than I could ever imagine. During this SIP, they created a beautiful A/V installation in our garage to create a 2nd family gaming space. They also wore PPE and took appropriate social distancing precautions. I hope I have another project in the future so I can work with them again!"

Super disappointed... we have used them before and were very happy. The quality is not the same…read more They came out today to mount a Samsung frame TV. The person said to make it easier he would need to drill some holes to help hide the wires. He asked if we had paint and said he could patch it. Next thing you know we have a 5"x5" hole in our fireplace along with holes in another wall. The patch was left unfinished. He said he had a paint brush initially and then later said he didn't. Pretty sure he was using a paper towel. Then told me I should paint it in an hour. Called their office and Nikki told me their team doesn't do paint or patching...ok. Why say you can? She couldn't tell me when someone would be back out and never called me back. So we have a mounted tv but now we need a professional painter to come fix the botched patch. Not to mention I spent 30 mins cleaning up after they left.

Wanted to install unifi security cameras throughout our house so needed new Ethernet wired. The…read morescope was a laundry list of items: - 12 cameras (both indoor and outdoor) - added support for existing ring system alongside unifi camera system (so Ethernet wiring plus convenient 120v outlet near ceiling) - added new solar powered lighted house numbers - completely redone the network cabinet and made it clean and the wiring organization is on point. - repositioned security cameras to be more privacy centric - acted as a knowledgeable consultant on both wire organization, camera positioning, and has enough technical plasticity to understand what could be optimized from a visual and practical standpoint while completing the job on time - still maintained communications for additional troubleshooting In all the value I got from this company was immense and will use them again in the future for home audio entertainment and possibly other projects too.

We had done a full camera system upgrade with another vendor, but they weren't very motivated and…read moredidn't want to come back to finish the last camera. I found Alfredo on Yelp and reached out for help activating it. He was honest and upfront that he wasn't very familiar with our system but willing to give it a try. He came out, took the time to understand the setup, and got our newest camera working. Since the first experience was positive, we opted for Sight Pro for another job. Overall, we're pleased with the team.

So for anyone who needs info or even a system or some type of upgrade to you car go ahead and tap…read morein with my shop here. Omar and Sam will always get you straight. I came in for a complete overhaul on my sound system and swapped my 2 12s for one massive 12, new door speakers, and new amps added. Everything quality and highly valuable. All wires are neatly tucked and everything is well tuned! Price wise you ca beat the shake deals they will come up with for you so I highly recommend. I also dropped in and got my wife set up with a new system and a new alarm going in as well and will be back for an alarm for myself too. Run there and get the deals while you can!

1. The stereo "trouble-shooting" that I requested them to do resulted in recognizing a "blown"…read morespeaker (pretty obvious). = $150 2. The new 2 speakers I purchased with installation = $500 3. After they were installed, I was pleased with the sound-tech's work in terms of dialing in my amps, EQ, etc. My system sounded fabulous! 4. However, upon leaving their shop, I heard/saw rattling from both of the speaker grills that they had mis-installed. To my astonishment, I saw that the two new speakers had only been secured by two screws each into the speaker grills (instead of 4-6 as is the standard.) I immediately returned to the shop, but they said that they did not have time to secure the speakers correctly that day, and so I needed to make an appointment for another day. So, I made an appointment for the following Saturday. When I arrived, I was told that their technician did not show up for work, so I would have to make an additional appointment. (I asked why someone didn't call me as a courtesy to tell me that before I traveled the 30 minutes to get there -- no reply.) I made an appointment for the next day. Once again, they acted like they didn't even know that I had an appointment (??) I ended up waiting outside their business for 3 HOURS for them to tend to the unfinished (paid for) installation of my speakers. Finally, I realized that they (probably) had no intention of even getting to it that day, so I asked for my keys back and left. No attempt was made by their front desk to even say sorry for the wait, or let's reschedule -- nothing. 5. IMHO, this business has top-notch sound techs, mediocre installation hands, and terrible management. As a former small business owner, myself, it's clear to see that they have forgotten one of the most important mantras in business: "The customer is always right.", and "Those that have already paid, get serviced before those that haven't."

I have worked with Mark at Pacific Wired on several installations, and he is top notch. I had gone…read moredown a rabbit hole spending 10s of thousands of dollars on a complex installation that just didn't work right. Mark sorted everything out, and got everything working perfectly. When I have a problem, he is responsive, and helps me troubleshoot. Most importantly, he is fair and does not run up bills on hardware or installations without explaining everything in a thoughtful consultation. He will even test solutions first before having me commit to expensive installs. I have been burned working with more established "high end" installation shops where you just have to trust what the guys are telling you and then never hear from them again. Not with Pacific Wired. I would recommend them to anyone, and will not go anywhere else for home theater, Wi-Fi, or any other home tech needs.

I've found Chris and Jacob to be extremely responsive and knowledgeable. Most recently, both…read moreresponded in the early evening to help us solve an issue with Control4. Both were available via phone and text, and very friendly and familiar with their products. And importantly they both were instrumental in solving the issue (which was caused by another device, not the Control4). Ultimately, this is a level of customer service that we don't experience often. Top quality and as a result I'm happy to strongly recommend Pacific Wired!

Hired Holland Electric to run a few CAT6 patches for my WAN and install two Ubiquiti access points,…read moreand I couldn't be happier with the results. Communication was excellent from start to finish -- he was on time, responsive, and made the whole process easy. The workmanship was outstanding. Every connection was terminated cleanly and tested, and the job site was left spotless. He went above and beyond by ceiling-mounting my Ubiquiti APs to the terminated drops, giving me a clean, professional finish. Truly a pro -- clean, thorough, and great to work with. I'll absolutely be hiring Holland Electric again for future projects. Highly recommend!

Reliable and transparent, as always. He checked the wiring running between my kitchen and the…read moregarage, found flaws in it, and repaired them -- then recommended I still not run two high-power appliances on that wall. Highly recommend.

Sometimes I refer to Yelp reviews to narrow down my decision in choosing a service provider. I was…read moreshopping for either DIY or professional install of security cameras -- for no particular reason at this time. And I only planned to have cameras installed after some work that was scheduled to be done on my new house. I reached out to Eyal of Protection Now via Yelp a few days before the escrow closed on my house. Eyal spent an hour on FaceTime as I showed him around the house to discuss the number and location of cameras needed. The house seemed untouched when it was filled with staging furniture for weeks. Stagers removed the furniture over the past weekend. Upon my visit at the house on Monday, I noticed the patio door of the ground-floor master bedroom was unlocked. I then saw there was water all over the master bathroom floor, the toilet seat was up, the shower door was wide open, residual water inside the bathtub basin, AND there was a lighter on the bathroom counter. Moments later as I was measuring the room, I noticed a partial footprint on the window sill and dirt smear on the side wall of the window. Of course, I called Eyal immediately. He speedily set in motion to get my cameras installed the next day. When Eyal and his team arrived on Tuesday, Eyal made a much-appreciated authoritative suggestion to me to also install an alarm system. They completed the installation of both security cameras and many alarm sensors in one day. Ernesto made sure the apps were set up correctly on my iPhone and patiently gave me a tutorial of the NVR functions. Everything was fully operational by the end of the day. All were done timely and within my budge to feel so much safer. Thank you, Eyal and team of Protection Now!

Eyal and Ernesto are honest, reliable, and caring professionals who made sure our security needs…read morewere met to the utmost quality. We inherited a complex system, but Eyal made sure that we could work with the system instead of replacing the entire thing (like most national companies had suggested). He took matters into his own hands to resolve issues that stemmed in the process of making the system our own and treated our case with attention and urgency. Ernesto was also a phenomenal tech and took detailed steps to ensure that our security system was up and running smoothly. At a time when many companies cut corners and try to upsell customers, Eyal is a breath of fresh air. We would heartily suggest working with Protection Now to everyone!