Things went from "hopefully, all is good to the worst."…read more Before the move, the owner confirmed he would arrive at 10 a.m. (and not the window time of 10-12), but on the day of the move, I received a call saying he would be there at 10:30 a.m. Shortly after 10:30 a.m. I got another text saying they would arrive in 20 minutes. During the offloading, I discovered a tear in my new leather sofa. I informed the owner, who agreed to cover the repair costs. I let the owner know that I would provide him with quotes for the sofa repair. The owner agreed and assured me he would pay for it and not to worry. I trusted his word, so when it came time for payment, I paid him in cash in full and did not haggle or negotiate on the price. (Other quotes estimated the move would take 60-90 minutes, as everything was packed into a single room-sized studio unit and required no assembly, moving from one studio to another on the same property, with a stop at a storage unit to drop off and pick up three items on the same property but it ended up taking 2.5 hours.) Later that night, I noticed the lithium battery was missing from my vacuum cleaner. During the move, I handed the vacuum to the owner, who loaded it into his vehicle. When I reported the missing battery, my claim was denied because the owner stated that his contract states that customers are responsible for transporting small, unboxed items weighing under 15 pounds. However, vacuum cleaners are not typically considered small personal items. Upon submitting my claim letter and providing two quotes with the cost to repair my leather sofa, I found it troubling that Emergency Movers of Texas did not provide the necessary insurance claim information. Upon further investigation, I discovered that Emergency Movers had no business license registered with the Texas Secretary of State or the County. When I inquired about this, the owner claimed that, under Texas law, moving help services don't require a business license and assured me that he was compliant with state regulations and U-Haul equipment, as my move included liability and cargo insurance. However, U-Haul does not provide protection for the client's property. The moving company or moving services must have their own commercial liability insurance policy. The owner's response to my concerns was unprofessional; he went on to falsely accuse me of using threatening, harassing and abusive language and threatened to escalate the matter to "legal counsel" for inquiring about his business registration and commercial insurance status, which all moving companies, including any moving help services, are required to have in the state of Texas. I was even more baffled when he made a statement in his text that I was complicit in what is considered unlawful practices as long as they were in my favor. The owner ended the text by saying he would not respond to my inquiries due to some imagined threatening, harassing, and abusive behavior just for me asking about when my items would be repaired. What a ridiculous way to avoid responsibility and to avoid addressing concerns of liability insurance and repair costs as I have always maintained a professional demeanor, and all messages and documentation serve as proof of this. Moving companies and moving help services operating in Texas are required to have a business license, specifically a Certificate of Motor Carrier Registration from the Texas Department of Motor Vehicles (TxDMV), and they must maintain adequate insurance coverage. Additionally, they need to comply with state and federal regulations regarding moving services, including providing written proposals and contracts. I still have not received a claim number or any information with dates about when my sofa repairs will be paid for. It's essential to ensure that movers and helping services are appropriately licensed and insured to avoid escalating legal actions due to complications or damages during the transportation or move of your household goods.

Stay AWAY from this company - unprofessional, late and just dirty. Guess this is what I get for…read morebooking a company off Craigslist. I scheduled this company for 4 movers to come between 12-2 on Saturday. They called several times with unprofessional disconnected phone calls mid-sentence, a few of the crew guys called talking badly about earlier customers they were having to deal with making them late. Half the crew showed up over 3 hours late around 5:30 and the trailer they brought had no break lights and had another customers furniture in it - now HOW were they going to put our whole 3bdroom house into a 17ft trailer with other furniture in it? So they ask us where a Goodwill is to drop it off.....in the meantime, I called Midnight Hour Moving and setup movers for the next day...I called 24 Hour Emergency Movers back and fired them....told them to send their movers home and NOT to come back...I locked my house down and went into hiding.

This was 3rd move with our family, as with the past, very outstanding, excellent communications,…read morereasonable cost, My friend used them twice when I recommended very pleased also Strongly recommend Beto Moving.. Will surely use them in the future very very prompt and professional again, I am not a friend, employee or asked to give this review.. Just a very very satisfied customer

Do not use their service if you want people who are caring…read more I was offered a free 2 hour move with Betos for working with an apartment locator named Portia. They asked me to pay a $99 booking fee so I did. Yesterday I picked up my keys to the apartment and found the unit to be in a horrible state. With disgusting odor of Indian food. A catastrophe. I immediately reached out to Betos to tell them of the emergency and asked them to please work with me to reschedule for when the unit is properly ready. This is one day before the scheduled move which is supposed to be today. The state of the unit was uninhabitable. I could not in good conscience MOVE my stuff into the unit. The person immediately said I will have to pay another $99 booking fee despite me sharing the details of my situation. I asked them to consider the fact that I'm already dealing with this emergency and cannot afford to pay yet another fee. He said "please understand this is a business" What I understand is the lack of customer service and human decency. Even though I'm experiencing a major emergency situation that is not my fault. They refuse to be helpful and reschedule my move. What a horrible experience. What ever happened to human decency and customer service???

Angel and Aaron are two of the most exemplary workers I've ever encountered. They were very kind,…read morewell mannered, and made sure to ask critical questions on certain pieces of furniture. They were very attentive to everything on my property and were very time efficient. I will most definitely utilize them in the future fir any of my moving needs, and I strongly suggest you do so as well. I give them 10 stars. Respectfully, the most satisfied, Customer, Linda L

This is the 2nd move that we have asked for help from Two Men with An Angel and we are once again…read moregiving them 5 stars. Ingrid in the office helped with the reservation and what we would need. She was really clear about the price and how we will pay at the end. Junior and Aaron work so hard and we were amazed at how fast they emptied the 2nd floor apartment and drove the truck to the new location. Unloading was just as efficient putting items exactly where we needed them. NOTHING was in any way damaged or broken !! I do not look forward to moving again but when we do, it will be with Two Men and an Angel Moving Co. Thanks again to all of you.

Midnight hour did a fantastic job. I used Midnight with full service where they came with their…read moretruck, loaded, transported and unloaded items in the respective rooms. I had limited items remaining in my home, mostly large items such as washer dryer, beds and mattresses etc. that I wanted moved to a location 15 minutes away. They arrived on time, and once they took a look at the items to be moved, confirmed that the time estimate that I had provided (while overriding the hire a helper phone agent) was good and they did not expect to spend more time. I could see that they diligently wrapped the items in protective lining, even the items with some pre-existing damage to make sure there was no further damage. They also uninstalled, and then at the new location reinstalled my washer dryer perfectly. Overall, I paid exactly what I expected and the service was outstanding.

I would highly recommend using another moving company if you have anything of value. Marcus does…read morenot care about damaging items or property at a home. There are too many photos of damage to post so I have selected the most costly. Damaged antique wicker, broke driveway gate by trying to push it open and admitted to it all. They are refusing to pay for anything so you've been warned. I am in regret mode and have already consulted my family attorney. In response to Marcus, the gate DID NOT CLOSE ON YOUR TRAILER! I have not used the gate for 1.5 years but the gate has only operated 5 months of that time. Better get your facts straight. I have video of it all and fully expected your joke of a response, just as you have responded to others who've complained about your pathetic service. Your problem Marcus is you don't ever "do the right thing" and are as shady as they come. I will deal with you legally and it will not cost me a dime.

This review covers the packing services offered by Old World Movers. Nathan, Matt, and Dean were…read morepleasant and very dedicated to their task. They sought clarification at a few points, and it was clear that they liked and respected each other. It wouldn't surprise me if they had worked for years together. They worked like a well-oiled machine, meticulously and carefully. They completed the work an hour and 15 minutes ahead of the projected time, all the while treating items with respect. We had packed many boxes and moved them ourselves, but there were many Home Depot moving boxes left over. They used those boxes, thus saving us the cost of paying for their boxes. I really appreciated this. Also,they are going to move the boxes that we ourselves packed, which saves us money. I was very appreciative of the amiability of the moving crew, of their care and precision in packing, of the fact that they were considerate of our desire to save money everywhere we could, and of how pleasant they were. We recommend this company wholeheartedly. I will leave a separate review tomorrow for the moving crew. Thanks, gentlemen!

Professional, communicative, fast…read more They called me multiple times to ensure everything went to plan. They assisted with packing, and they HUSTLED. Extremely professional, and hardworking. They were awesome. 10000/10!

Please do not use t&j movers terrible company first they used a U-Haul to do the moving if they…read morewere reputable they wouldn't have had to get a U-Haul secondly they didn't even bring half the stuff that we asked them to when we went back to the apartment they were still boxes left that were supposed to have been brought to the new house they didn't even bring the cushions off the couch she didn't even get her clothes and then when I tried to call the owner about it he wouldn't even own up to anything or try to fix a problem this is terrible company please do not use them

Blue Parker and daaj did a good job came on time ready to work worked very hard. Nothing was broken.read more

I waited 30 days before I wrote this review in hopes that the owner/Roman would be professional and…read morehandle this situation in a civil matter. I called the owner and got a rough estimate of my move based on my inventory and was told that it would be a 4 hour move. I hired them to only move my heavy furniture and a 10 plastic totes. The inventory included a king size bed, queen size bed, two tall dressers, one short dresser, one nightstand, a small sectional, coffee table, 3 TV's and 2 book shelves. Which took them 6 hours. The move started 6 mins away from home at Best Buy where they picked my refrigerator up, then came to my house. They started fast but once the truck was half way packed they slowed down. Once they unloaded and left I noticed within 5 minutes the door my LG thinq refrigerator was not put back on and I had two larger scratches on both doors. I called the owner and at first he seemed work with me but over time stop responding and then later sent me his attorney's number who also doesn't answer. I'm so confused because I only asked him to replace the door which was less than $400 even though it two doors, they chipped my dresser and used my plastics wrap that I was going yo return. Bottom line I was charged )$350 over the price quoted, my newly purchased refrigerator is scratched, my dresser is chipped and they used my shipping materials when my moved included. Beware!

These guys were awesome! On time, courteous, and SO careful with our stuff. Unbeatable value, as…read morewell. We would use them again if we were moving and would recommend them highly.

The person answering the phone did a great job explaining rates through in asking questions and set…read moreour expectations for the move, offered packing materials, Antwon and mike where on time very professional and wrapped my furniture and loaded it into the truck which are Penske trucks, the guys where efficient and did a great job They even did my move out cleaning and got 10% off

DO NOT USE THIS MOVING SERVICE!…read more Joel Saldana and his team of "movers" are very unprofessional. They are slow to move anything and break nearly everything. Even when they break your stuff, they blame you for it and then laugh at you. They may seem like a good cost saving option, but they will cost you so much more in the end. Go with a trustworthy, reputable mover like A+B Moving or similar. DO NOT USE THIS MOVING SERVICE!