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Power Business Technology

3.0 (2 reviews)
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3 months ago

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5 years ago

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Staples - 01.27.23 all the way in the back of the store

Staples

3.4(88 reviews)
2.5 mi

Had to get some self printing done, emailed, scanned and printed with fairly ease. Store associates…read morecan be helpful depending on who helps.

Complaint about poor customer service Experience…read more Dear Staples Management, I am writing to express my disappointment regarding the extremely poor customer service experience I had at your store tonight. I arrived at the store around 8:50 PM to make photocopies. I uploaded my documents, inserted my payment card, prepaid for the service, and received the confirmation code before closing time. Since I needed assistance with the machine, I politely asked an employee named Gregory for help. Instead of assisting me, he took his time and then told me, "We are already closed," even though I was already inside the store and had completed the payment process before 9:00 PM. I found this behavior very disrespectful and unprofessional. As a paying customer already inside the store before closing, I should have received proper service and assistance. Gregory made no effort to cooperate or help resolve the issue. Thankfully, another employee named Bradley stepped in with kindness and professionalism. He helped me by using the card, printing my documents, and making sure I received the service I had already paid for. I truly appreciate Bradley excellent customer service, patience, and respectful attitude. Employees like him represent your company well and deserve recognition. However, my experience with Gregory was one of the worst customer service experiences I have ever had in an establishment. I hope management seriously reviews this situation and addresses how customers are treated, especially when they have already prepaid before closing time. I am also a regular customer at this store. I frequently come in for printing and other purchases, and I drive all the way from Lincoln. Linda is always helping me, and she is excellent. She consistently provides outstanding customer service, and I would appreciate it if her professionalism and kindness could also be recognized in this review. Thank you for your attention to this matter. Sincerely ,Yonas

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Lockwood Moore - Better Business Bureau - 45-years

Lockwood Moore

4.0(1 review)
1.2 mi

I have had two incidents where I had service call from Lockwood Moore. I have a small home office…read moreand am not a big company in any way. I can tell you that the service that this company gives is not just professional, but personable - like I matter despite the fact that I'm just a small company. That's hard to find today. Their service person named Nathan came to my home office this morning, on time, and checked out the problem. He did a thorough review of my setup and confirmed what I told him. Then he gave me solid advice about the problem and what we should do. I wasn't upsold on anything I didn't need and was given direction about how to fix the problem to move forward. He gave me associated costs for the solution(s) he recommended so I could make a decision during the visit. I HIGHLY recommend this company and their services. I'd give them five stars but I didn't want anyone to think this post was not genuine or some kind of a robot post.

From the owner: Print, Network and Document Management Services…read more Lockwood Moore, Inc. is a locally owned, independent office solutions provider that has served the Nevada and California markets since 1975. We partner with the largest manufacturers, so we can select from a variety of resources to provide the best office productivity and data security solutions for our clients.

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Power Business Technology - officeequipment - Updated May 2026

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