We contracted Rob's team to paint the exterior of our house. It wasn't an easy job--split level home with two-story front aspect, surrounded by close trees and shrubbery; and we wanted a base color plus two trim colors--but Rob's estimate was right in the middle range for our area. We also appreciated his advice on some trim details that his experience brought into focus. The house needed a pressure washing, and we had some rot on deck boards that needed to be replaced. As with many projects, we found more needed repair than expected, as the deck boards hid greater rot on the joists, and a two-hour repair job turned into a full day's work. But the crew, headed by Solomon, repaired it all and still kept us on schedule! The painting was done efficiently, with exceptional attention to detail and our specifications, and with as little inconvenience to us as possible. Solomon's crew was professional, personable, competent, and skilled. The result was *exactly* what we wanted, and even with the extensive repair work, well within budget. We are so pleased with the job that we will be having Rob's team back in the autumn to do some interior painting. Top marks for Potts Painting! read more

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The south side of my house started to show some real weathering with chipping paint and general wear from the southern exposure. Potts Painting was painting my neighbors home and doing a great job. I made an online request for a quote for my project. Their office replied the same day and said the owner, Rob could come out in 1/2 hr. Rob came out, listened to my concerns and got a quote that eve. I accepted his very fair quote. I was put on their schedule and less than two weeks later the job is complete. I'm so pleased to have this project complete and am so happy to work with a very professional company. I'll definitely use them again for my next painting project. read more

Potts Painting painted a main bathroom, entry way with tall walls, and hall way for us. We were ENTIRELY satisfied with their work. They did an EXCELLENT JOB. Their prices were very reasonable, especially compared to other painting companies. Very professional. We will be using them for ALL our future painting jobs. -June Bube read more

This is the second job Potts Painting has done for us, and both times, we had great results. Rob Potts is very prompt and responsive to questions. His crew is polite and skilled and hard working. The house looks great, and Rob was here to check progress during the job to make sure it was all going well. I can't recommend them enough. read more

I hired Potts to do some repainting for exterior doors that were looking worn out, including two that the builders had painted with interior paint and that were in terrible condition. Rob, the owner, kept right on schedule. He and his crew were punctual and professional, and they got the job done with great communication. I will keep them in mind for future projects! read more

These guys are good! They cleaned, prepped, and painted my house. After 20 years of neglect, repairs were needed to the siding, facia boards, and vents to the crawl space. They went above and beyond and took care of those too. The house looks great and is once again protected from the elements. A quality paint job by knowledgeable painters. Highly recommend. read more

Exterior House Painting: Very happy with Rob & his crew. They were on time and did great work. Would use them in the future. read more

From start to finish a very professional company. Delighted with the exterior paint job of our house. Highly recommended read more

Project in question: Affinity Condos Breaking down the rating: - Quality of Work: 4 stars - Level of Disruption: 1 stars - Customer Service: 3 stars (overall score rounded down to 2 due to dishonesty during project - Examples cited below) Explanation of ratings: Quality of work: - Masking and accuracy of the painting work was solid. The paint job looks good as an end result. - Initial pressure washing was a joke, which makes me concerned how effectually the paint job will hold up over the years (given they painted over siding that wasn't prepped properly). Level of disruption: - In the middle of the summer, the painters masked over windows with AC units, and then didn't paint them for 3 days. So we were left to sweat it out in 90 degree heat because they masked off windows unnecessarily early. - The crew frequently parked in reserved parking spots of residents while guest spots were open. When you'd ask them to move the van, you'd get 3 people who all don't speak English looking at you confused. - The crews didn't clean up after their work. We had brand new carpeting in the hallways that looked like a war zone when they were done. When I confronted the owner Jeff about whether they clean up after their job sites, he tried to claim the halls were like that before they started. I pointed out the carpeting was brand new, caught in a lie you'd think he'd back down, but instead he just said "well could you vacuum it up for me then? That would be nice." I then spent 40 minutes cleaning up after their job site... Customer Service: - Crews were generally friendly, except didn't typically speak any English which made things complicated a few times - Management team lied several times (one instance cited above), separately he told us windows would be masked for no more than 1 day to paint them, but they were masked for 3 days unnecessarily during high heat days. - Management was responsive to calls and attempted to make accommodations on several occasions to situations which would have been even more inconveniencing than they already were. read more

Potts Painting did excellent work on our house from start to finish. Rob responds quick, is professional, knowledgeable, and always stayed to schedule. We had great crews working with us. Thank you. read more

I had a great experience with Potts Painting. The workers were professional and the job was amazing! They responded quickly to my requests and did a great job matching my colors. There was very little disruption to our lives as the job took less time than I expected. The best thing was one of the days after they had painted it started to rain. They called me to check and make sure everything was OK, then the owner himself, Rob Potts, came out to touch up everything after the rain even though I thought it looked great. What service!! read more

We are thrilled to have a freshly painted house but we are now dealing with damage that was done to our property during the painting process. At the end of the first day of work, we came home to find paint drippings and markings from over spray or perhaps a ladder (not sure) on our expensive front and back yard concrete pavers. We were reassured that it wouldn't be a problem to clean up. Well, it was. They tried to clean them using paint thinner and scrub brushes but were unsuccessful. Rob Potts, owner, said he would like to send out his pressure washer to clean them and that should do the trick. It didn't do the trick. The pressure washing completely ruined our pavers that we had only just installed less than a year ago. The surfaces have been completely worn down. The colors are washed away. There are chippings in many places. There are circular marks from the water pressure. The polymeric sand grout has been completely blown out in some places while moved around in others. They will never look as they did before this whole nightmare. We have emailed asking for a partial refund to go towards any repairs that may be able to be done (they can't be completely fixed). This is more than fair as we should be asking to have them all be replaced. Our first email was sent on June 27. After a week of no response, we emailed again on July 5. We gave him another 24 hours before emailing a final time letting him know that since he is choosing to completely ignore us we would be submitting our reviews. Be careful when hiring this company. While he is super responsive and a nice guy, his response to our issue and the negligence of his crew has been unbelievably unprofessional. read more

Rob Potts and Potts Painting really know how to not only provide an excellent service, but they really understand customer service. Rob is attentive to his clients' needs and concerns and he has trained his staff to do the same. Their attention to detail in the paint quality extends to their attention to detail in the little things that matter to a homeowner--things like protecting floors and surfaces with drop cloths and masking. Our home isn't new, not in perfect condition, and as a homeowner, I sometimes don't care for it the way I should. Potts Painting cared for my home during the painting process better than I do. And now that my home has a fresh exterior, I care about it even more! I'm amazed at the life that new exterior paint gave to our home. Now when I pull into my driveway and see our exterior, I'm proud of our home! Thanks Rob for attention to detail, excellent execution, and great customer service. read more

The best contractor experience I've ever had! I needed to get my high-end condo in Seattle painted while being in another city. I had used Potts Painting for a previous project and was very happy with the work so I called on them again. I was a little worried about having to handle this project long distance but RP the owner, stayed in touch with me daily and sent progress photos. He was patient with change orders and kept the pricing reasonable. He was very responsive to communication. When I arrived after all the work was done my expectations had been exceeded. The property manager reported that crew carefully followed the stringent building rules and regulations, they kept everything tidy and cleaned up when they left each day and at the end of the job. I couldn't be happier and will definitely use Potts Painting again and again. Trustworthy, quality work at a great price, EXCELLENT Service. Thank you Potts Painting!!! read more

Rob and his crew did an outstanding job painting the exterior of our house and shed, staining our wood fence (both sides at 350 ft. long!), and installing new light fixtures. They also performed minor repairs to our house siding and deck, and rebuilt a shed ramp. They spent a great deal of time and care prepping everything before beginning the actual painting, including protecting the surrounding plants. We encountered moisture ants in the siding a few days before painting was to start, and Rob knew a contractor who was able to quickly come and do the necessary repairs. The level of detail by his crew (especially Fernando) was excellent; and they were all very friendly and efficient. Overall, we're very pleased with their work and would gladly recommend them to anyone who needs any painting done. And we'll most definitely hire them in the future, when it comes time to paint the interior of our house. read more