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Pottery Barn

2.3 (51 reviews)
Open 10:00 am - 9:00 pm
Updated 2 months ago

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Here's whats in your $$$$ PB couch! Customer service may have been Walmart. Hope this helps!
Tess Z.

Here's what's in your "boogie" pb couch. Customer service may as well be Walmart. Hope this helps!

Yellow compared to the other panels

We purchased both heavyweight and sheer curtain panels from Pottery Barn at the Mission Viejo store. Within the first year, the two interior panels faded significantly to a light yellow color due to sun exposure. Additionally, the clips at the top create a cluttered, messy look, and the rings constantly snag, making it frustrating to open and close the curtains. When I contacted customer service at the one-year mark to share my concerns, I was told there was nothing they could do because I was just outside their limited support time frame. Given the premium price, I expected far better quality and service. Extremely disappointed with both the product and the lack of support -- I will not be purchasing from Pottery Barn again and would caution others to do their research before buying.

This is what you call their performance fabric. Instead of the stain coming out it just seeps into fabric making it worse.
Kate M.

Check out my photo to see what their linen "performance fabric" looks like. I can't recommend enough to think twice before purchasing a sofa from pottery barn. Our sectional was lost for THREE MONTHS- even though they charged me the full amount months before its arrival!!! Then, arrived defective with an odd piece of linen crumpled in one area. Agree waiting for so long (and already giving up our prior sofa) I accepted a SMALL discount and kept the sofa. Fast forward a few months later, after a drop of coffee spills on it, i can't get any help from their CX. They stated that because I accepted the small discount, they will not do anything! Infuriating! Again, think twice before spending thousands on these sofas.

Timmy S.

I came with my wife to this location in The Shops at Mission Viejo. It's on the second floor toward Nordstrom. The store has a good inventory of their items to look over but some of what is on display is not available for immediate purchase. We specifically came for a lamp and found one we liked but had to order it (which we could have more easily done at home). A couple other items we were interested in were also not available in-store and we ultimately decided to order on our own at a later time. The fellow who was helping us was very knowledgable and helpful. Customer service from him and another employee we interacted with was friendly and accommodating. All our questions were answered with a smile. Delivery of our lamp came a week earlier than expected and we are very happy with it.

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2 years ago

Excellent service. Very efficient, professional and polite!!! Beautiful quality furniture and goods.

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2 years ago

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2 years ago

Jill was very nice and very helpful with my Halloween selection. My purchase was an amazing value! Thanks for all your help

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Review Highlights - Pottery Barn

Their design, craftsmanship, and the excellent customer service that Dale provided made the overall process seamless.

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Comforts of Home Furniture  - Laguna Hills - Comforts of Home at our new Laguna Hills location.

Comforts of Home Furniture - Laguna Hills

4.5(109 reviews)
5.7 mi
$$

After we had our sofa for almost 20 years, we finally had to give up. We've been looking for a good…read morequality sectional like old one, we were going to order the one from Pottery Barn, However, their waiting time is ridiculous , the price is still expensive and it is still imported ( maybe made in China?) . I stopped by this store and Marie welcome me with big smile. She is the most patient sale associate and wasn't pushy at all. I asked a bunch of questions and I told her that I have the style in my mind already then she showed materials we can choose from. So many great options ! I went to the store so many times for a few months. We decided to go with the leather and Jackie showed our piece and make sure we are happy with it before they started making. The sectional came up earlier than we expected and it is SO Beautiful !!! We are super happy with the customer service and our new sectional! Thank you so much and sorry to take me to write this review for one year lol!

This store is wild. Basically, envision every expensive, unique item imaginable at your rich…read moregrandparents' house. Some things are incredible pieces and many are gaudy, but still fun and cool. Expect a visit into this store to be fun and, hopefully, you find something you need or want. The owner is an older gentleman that is a character. He knows everything about everything and is a kind soul.

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Comforts of Home Furniture  - Laguna Hills - We specialize in custom sofas. Visit us in Laguna Hills or The Sofa Shop in San Juan Capistrano for your living room needs!

We specialize in custom sofas. Visit us in Laguna Hills or The Sofa Shop in San Juan Capistrano for your living room needs!

Comforts of Home Furniture  - Laguna Hills - Upholstered beds and headboards made custom.

Upholstered beds and headboards made custom.

Comforts of Home Furniture  - Laguna Hills - Bedrooms - you choose the color, shape, size, and even hardware!  Come in to see our complete line of bedrooms!

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Bedrooms - you choose the color, shape, size, and even hardware! Come in to see our complete line of bedrooms!

The Sofa Shop

The Sofa Shop

4.9(69 reviews)
4.4 mi
$$

Erin was an exceptional sales representative. She was very patient in showing us all the different…read moredesigns from the feet style and material to the heights to the fabrics to the pillow dimensions to the filling. She let us take some fabrics to compare at home so we could get the right color and drew everything out for us. We loved working with her to get the perfect couch. Elizabeth on the other hand was a little more difficult. We called afterwards to get some clarification and make some adjustments but she kept talking over us instead of listening to what we wanted. She remained professional, but it was just hard to convey to her what we wanted. We luckily got it sorted out and then Erin confirmed the changes the next day. Deb in customer service is another exceptional person to work with. There were some discrepancies that did not match what we wanted when we got our delivery but she was very easy to work with and quickly resolved our concerns. Overall, we love our sectional. The design with the size and color and materials fit our place to the T. Highly recommend and it will cost you so much less than what the designer places will cost you.

This place was recommended by my girlfriend, and her friends to come here and look at some sofas. I…read moream in the process of having one delivered. They have nice chairs and sofas here at the Sofa shop. Service was great, and the chairs are beautiful. I will shop for more.

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The Sofa Shop
The Sofa Shop
The Sofa Shop

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RH Outlet Irvine - Restoration Hardware OUTLET  Irvine CA

RH Outlet Irvine

3.4(65 reviews)
6.0 mi
$$$

The RH Outlet store has a lot of selections, but many of the larger furniture pieces are broken,…read moredamaged, or have noticeable defects. Smaller items can still be good depending on luck, and once in a while you can find a great deal and quality piece. However, I strongly do not recommend using their referred delivery service, 123 Moving. 123 Moving was recommended by the RH Outlet store since they don't offer delivery for large furniture purchases. I contacted 123 Moving by text to arrange a home delivery just a few miles from the store. From the start, their quoted price was on the high side, but I was open to discussing it.Unfortunately, the owner's attitude was extremely rude and unprofessional. I wasn't even trying to lowball the service, yet he responded with a "take it or leave it" tone. When I offered a fair and reasonable price, he said they could deliver but only curbside -- meaning I'd have to carry the furniture inside myself. After that, he simply stopped replying altogether. This kind of customer service deserves zero stars. A professional owner could have handled this so much better -- even a simple "let me see what I can do" would have shown respect and effort. In the end, I went with another delivery company also referred by RH Outlet, and they were excellent -- great communication, fair pricing, and reliable service.Thumbs down for 123 Moving.

This is no ordinary outlet! I needed design services and to re-do a guest bedroom! They were so…read morehelpful, assigned me a designer and I was off to the races! I got exactly the pieces I needed and they even gave me tips on size and scale of other pieces I could not source from their store! I saved a ton of money while elevating the look and feel of the bedroom in a beach vacation home. They even helped me find a delivery team for next day delivery! I will go back again and again!

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RH Outlet Irvine
RH Outlet Irvine
RH Outlet Irvine

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Pottery Barn - furniture - Updated May 2026

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