Ugh!!! Apologizes to the 1st reviewer. I am amending my original review which was done after the…read more1st visit. It was a good 1st appt. Downhill at a 1,000 mph after though. Broken lower molar. Needed a root canal or to have the tooth pulled. They got my husband in fast. Did X-ray and put him on precautionary antibiotics. Refused to make a follow up appointment.though claiming need for antibiotics to be finished. Told my husband if the pain continued (he was in periodic raging agony) after 3 days, to call them back and they would prescribe a different antibiotic, however no pain meds at all...broken tooth exposed nerve! Take a Tylenol or Advil!!! After 4 days he called and expressed the blinding pain he was still experiencing. They prescribed another antibiotic, no follow up or any plans for an exam. After another couple days, my husband came home from work, eyes watering and cheek hot & painful. I called Dr. Garlands office and was giving an appointment to see Dr. Garland the next day. My husband just wanted the tooth pulled now. He doesn't want a crown anymore, he just urgently needs the pain to end. I was called back within minutes by reception in Dr. Garlands office and he (Dr. Garland) couldn't call us himself but made her call and cancel the appointment & he refuse to see him even to examine to see why he was in so much agony. WHY? Um, BECAUSE they don't pull painful teeth. Now they claimed we needed an oral surgeon. An ORAL SURGEON to pull a tooth. A tooth Dr. Garland was salivating ($$$) over which would include multiple appointment and procedures but could not provide pain relief or pull the tooth. In the original appointment, pulling the tooth wasn't removed from options but a crown was a better idea and my husband agreed but the pain was 10 to 20 times a day, lasting from 10 minutes to an hour every single day. The receptionist was extremely nasty, rude, bitchy and toward the end of the call... nuts. Dr. Garland apparently isn't very confident in his work or he is in it just likes those big ticket items. Either way, in an emergency that your dentist help create by not addressing the severe pain, refused to do even an X-ray or see my husband when we called begging for help. We begged to just keep the appointment the next day, even to just be seen by the dentist again. Nope. They were so frustrating to deal with and in the end did NOTHING to remedy the broken tooth nightmare. Dentist...sheesh, whatever. Recommendation - find a larger dental office so you have options, they can confer with each other for solutions and you get a higher professional interaction with staff.

Made an appointment one day for my sister, my sister shows up, and then they say the appointment…read morewas made for another day. What a waste of time. Wish I could give them no stars.

Putnam Dental Associates-Dr Cafarelli From the very first…read moremoment I contacted this dental office, I knew I had found something special. A kind, compassionate woman answered the phone and immediately made me feel at ease, like I was more than just a patient, but a person who mattered. That feeling continued with my first visit. Meeting my dentist, Dr. Cafarelli, and his assistant was truly life-changing. It has taken me a lifetime to find a dentist like this--a man who is not only highly skilled and professional, but who also radiates kindness, patience, and genuine care. He is, without exaggeration, an angel in his field. The entire experience, from the front desk to the dental chair, was marked by warmth, understanding, and respect. I finally feel safe and confident in my dental care, and I am so grateful to have found this amazing team. If you're looking for a dental office where you'll be treated with empathy, dignity, and excellence, this is the place. I can't recommend them enough.

Putnam Dental Associates on Rte 6 is a friendly and warm dental office. You're greeted by office…read morestaff upon arrival, who take the time to make you feel welcome and comfortable. Everything is explained about cost and insurance that is accepted by the facility. Dr Ern and his assistant Patricia are two of the kindest people to meet. Dr Ern explains everything in detail and recommendations are suggested. I am not a dentist fan but Dr Ern takes the time to explain options; if one is a coward. I definitely recommend this facility because the workers work together to make you feel relaxed and worry free.

Dr wasn't very pleasant. Refused to treat me. Was "uncomfortable " treating me. No explanationread more

Worst experience of my entire life!! Gave me the run around for weeks ultimately got nothing…read moreaccomplished.

everyone was very nice the office was very updated and…read moreclean. I had a great cleaning from hygienist. dentist was very helpful and patient . very pleased overall. Mary lisk

I want to share that I am very pleased with the dental team. I've been coming to your office for…read moreover two years now, ever since my previous dentist retired, and I've been consistently happy with the results. I appreciate the efficiency of your team and the way everything is always explained so clearly and in detail. Thank you for the excellent care!

Dr. Calian has not worked in this office for 6 years....she is a great dentist who yields excellent…read moreresults

The relentless pursuit to take an unnecessary x-ray was unreal to me... I said No too many times…read moreto let it slide. This is no way to treat people. The bottom line is that it was unnecessary, even according to The AMERICAN DENTAL ASSOCIATION. Look it up, and you'll see that an adult with good oral health and low risk of dental problems should have x-rays taken 24 to 36 months. Realize even though it probably won't give you cancer... why the extra risk... I just told the people there I Just had them taken 4 months ago, and they were fine... Also, they are supposed to do an oral exam first to access if an x-ray is even needed. they skipped this step, and I believe that breaks the ethical guidelines; which obviously are to use the least possible amount of x-ray exposure necessary. But they didn't even mention till I was about to leave, that I can have my x-ray sent over from a few months ago; as if it was a final ditch option. I believe the x-ray on file was from within a 3-year period but they should have done their homework before calling me in for a teeth cleaning and then telling me they can't clean my teeth without an X-ray. SMH. And they really did try everything to pressure me into the Xray. At one point 3 people are there telling me all sorts of feer bait (nonrealistic things to say to someone who has had "no cavities ever") to make me think it was a good idea. And nothing they said made sense because I kept telling her I just had it done not long ago (which i did), so I'm not scared. Too many people don't make good calls and walk in like sheep, and they got used to nobody knowing about how they are supposed to do their job. Don't be stupid, don't take xrays you don't need. But also don't skip it when you do need it. These people gotta quit being greedy. What really got me was how at the beginning of the conversation I was allowed to sign a waiver to not get x rays but suddenly, with the form in the office lady's hand; she says the doctor refuses to see me unless I take X-rays. They basically thought I was soft or possibly already processed paperwork. Something felt like I was being targeted like "Watch me work the Xray on him" attitude. I even said to them it feels like its only about the money.

I went in for wisdom teeth extraction and the whole staff was thorough, fast, and straight forward…read more Dr. O was informative of my situation and the risks. He was attentive after surgery and got back to me extremely fast when I had called with questions.

I have to downgrade even though my original review is still accurate…read more I went in here for the first time months ago for one problem. They exhausted everything they could from the insurance company as 'preliminary' to remedying my problem. We're months into this and I've YET to have my problem corrected. Just found a new dentist who will see this issue through to completion. This problem could have been remedied so long ago it's not even funny. I'm so disgusted.

In January 2017, I went to Family Dental for a consultation about my bridge. They took a…read morereimbursable deposit from me for a future work. After listening their verdict with unreasonable prices and amount of work they want to do, I decided to get a second opinion. Sure enough whatever they told me wasn't accurate at all. Yet I couldn't start my dental work with my second doctor because Family Dental already billed my insurance for the completed work, even though I was there only once. While my insurance investigate Family Dental for a fraudulent claim, and after four month, I still wait for my deposit, one should seek a dental care with honest and professional dental practice. Definitely will not recommend this place to anybody.

I've never seen anyone who is more respected by their staff. The entire staff only had great things…read moreto say about working there, and it made me want to return all the more. They have some of the cleanest dental equipment I have ever seen. They make an extra effort to make sure they only use the best for their patients. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. I was confident that they were using the latest treatment methods. They have a very good professional reputation. I know that I'm under the care of an expert.

Unfortunately, I'm going to have to switch my kids to another practice because EVERYTIME I have an…read moreappointment with them they call 1 day before the appointment to cancel and reschedule it. it is not the first time this happens and their excuse this time is that they decide to close "for the holidays" when black friday isnt really even a holiday. So to me it seems like the office wants to go get their deals shopping then be at work. Why schedule an appointment 6 months out if you're just going to cancel last minute? Why work at all if providers aren't going to be there at all? This is about the 5th time i'm getting an appointment for my kids cancelled and i'm utterly sick of dealing with all these doctors and dentists changing appointments. Do better please.

My family has been going to Kids Family Dental for years and we made excuses for the practice for…read moreway too long and finally decided, after my son's horrible experience today, to cut ties. I'll start off with the good but temper it. Dr. DeBiase is a great pediatric dentist but I think he's no longer with the practice. Now for the bad, which is a lot. A few months back, my family had to reschedule an appointment for one of our children and could never get through to the office. Even during normal business hours, the after hours call service was picking up the phone and taking a message for us. We must have called every day for a week before we got fed up and just went into the office to reschedule in person. When we told the receptionist of our issues contacting them, she didn't seem concerned at all and never issued an apology that we had to physically come in to reschedule. My most recent gripe involves an appointment for a cleaning my son had today. He is six but a model dental patient. He was smiling and excited to go and have his teeth cleaned! That didn't last long though. After x-rays, my wife was informed by a new dentist we hadn't had before and isn't listed on the practice's website that crowns would be needed on a couple back teeth since they had progressed further than fillings would allow. Although unfortunate, we figured it wouldn't be so bad because he'd had crowns before with Dr. DeBiase and done great. The dentist's bedside manner wasn't typical of a pediatric dentist and more resembled an adult dentist without all the friendliness and explanation of what's going to happen as the procedure goes on that a pediatric dentist needs to calm kids down during such invasive procedures. During the procedure, the dentist used a suction device unlike a standard suction tube. This device included a plastic guard to apparently prevent water and saliva from collecting in the back of a child's throat. The amount of plastic and other material from this device in the back of his mouth caused my son to freak out and start to scream and cry, something he has never done during a dental procedure before. At one point, my wife noticed blood being cleaned up and the hygienist apparently trying to hide the clean up. My son only got through one of the crowns needed and didn't even get through his cleaning or sealant application, which were the original reasons we had today's appointment, before we had to stop the procedure. I have no idea why the cleaning didn't happen first as I've traditionally experienced in an adult practice but now I'm forced to book another appointment to actually conduct the cleaning that was supposed to happen today as well as complete the crown that wasn't finished. We probably should have left Kids Family Dental awhile ago and stuck with them out of familiarity but today was the last straw. They turned a child who was eager to go to the dentist into one who I might have struggles getting to go ever again!